An SA confirmed that the totes are coated canvas.
That's disappointing
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An SA confirmed that the totes are coated canvas.
Read the care instructions for the tote
An SA confirmed that the totes are coated canvas.
Ok, thanks do you know if the Bennett satchels are also coated canvas? The texture looks the same as the totes in the photos. I ordered one and I definitely don't want it if it's canvas.
Even the information in the system that I saw when I visited the outlet before these came out said they were calf leather, because I'd specifically asked about that and the SA was letting me view the screen.
That's a big "error". They also never seem to bother to correct these types of errors so I think that misleading the customer (never mind their own staff!) is the new Coach sales strategy. I'm really angry. If the Bennetts are canvas too I'm not even considering one.
Even the information in the system that I saw when I visited the outlet before these came out said they were calf leather, because I'd specifically asked about that and the SA was letting me view the screen.
That's a big "error". They also never seem to bother to correct these types of errors so I think that misleading the customer (never mind their own staff!) is the new Coach sales strategy. I'm really angry. If the Bennetts are canvas too I'm not even considering one.
This is a big error, no wonder no SA at Coach seems to be unknowable about their product, it's not their fault because Coach itself doesn't seem to know
When I made my purchase I could only go by what the website had on it, I didn't look carefully at the leather like some of you did coming to the conclusion it was cross grain, I thought I was getting a leather purse.
now is the question is coated canvas better than cross grain and would you pay $175 for coated canvas?
now is the question is coated canvas better than cross grain and would you pay $175 for coated canvas?
For $175 I want the strength and durability of leather. For coated canvas, I would be OK paying (a still pricey) $99 because it's Snoopy. I feel ripped off, cheated and scammed if this truly is a coated canvas bag that was advertised as leather.
If this were an eBay situation, buyers would be filing SNADs in a heartbeat.![]()
Are we absolutely sure its coated canvas? The card that came in the packaging as well as the SA could be wrong.
I'm not sure if it's cross-grain or coated canvas but the tote is not calf leather. If they had advertised it as what it really is, I wouldn't have paid $175. The tote is going back but I'm keeping the cosmetic case and bag charms.
I sent Coach an email letting them know how unhappy I was with the false description. No matter what it made out of, it's not what it says it is.
I will more than likely return mine also, it's cute but that cuteness isn't winning me over as it did on Friday when I opened it.
I'm not sure if it's cross-grain or coated canvas but the tote is not calf leather. If they had advertised it as what it really is, I wouldn't have paid $175. The tote is going back but I'm keeping the cosmetic case and bag charms.