I posted a couple months ago about having to get my Cartier watch repaired through Tourneau. I didn't have to pay for the repairs, but was told it would take 4 - 6 weeks.
I would like to add that I have *never* *once* been called by Tourneau. I have been the one to call them every time for updates and the two ladies who work in the repairs office in the Chicago store sound invariably pissed off and impatient -- as if I'm the one being unreasonable.
They NEVER just answer my questions. They always say they will just return my call, which of course they never, do so I have to call them again and practically wring an answer out or beg them for some kind of response.
I wonder if they handle ALL repairs like this? Is my case special for some bizarre reason? I am so turned off by this experience.
And I must admit -- my imagination has fully run away with me. I keep imagining that once my watch comes back they'll end up doing something to it before giving it to me... Because while I haven't been outright rude to the repair shop ladies, I have definitely expressed some exasperation -- and yes, I have even called their supervisor (who was very nice and responsive -- and ultimately told them I called) because I really don't appreciate being told over and over again, "I don't know nothin' 'bout yo' watch" when their very job is to keep an eye on watches being repaired.
So. I hope that that in my 11th week, I'll at least get to hear WHEN my watch will be returned.
By the way, all this for a broken clasp. Not even a mechanical problem. A freaking clasp.
I would like to add that I have *never* *once* been called by Tourneau. I have been the one to call them every time for updates and the two ladies who work in the repairs office in the Chicago store sound invariably pissed off and impatient -- as if I'm the one being unreasonable.
They NEVER just answer my questions. They always say they will just return my call, which of course they never, do so I have to call them again and practically wring an answer out or beg them for some kind of response.
I wonder if they handle ALL repairs like this? Is my case special for some bizarre reason? I am so turned off by this experience.
And I must admit -- my imagination has fully run away with me. I keep imagining that once my watch comes back they'll end up doing something to it before giving it to me... Because while I haven't been outright rude to the repair shop ladies, I have definitely expressed some exasperation -- and yes, I have even called their supervisor (who was very nice and responsive -- and ultimately told them I called) because I really don't appreciate being told over and over again, "I don't know nothin' 'bout yo' watch" when their very job is to keep an eye on watches being repaired.
So. I hope that that in my 11th week, I'll at least get to hear WHEN my watch will be returned.
By the way, all this for a broken clasp. Not even a mechanical problem. A freaking clasp.