Hi all -
I bought something from eBay August 13th and paid immediately on the same day. Seller is a very nice person, and we emailed each other a lot before I decided to buy from her. However, she didn't ship the item out until August 19th due to the storm in Florida and had lost touch with be between 8/13-8/19. According to her the storm hit their area pretty bad and she didn't have internet service, and had to travel to family home for shelter, etc.
She sent me the tracking info on 8/19 when she said she shipped the package out. A week later, I still didn't get the package and the tracking still says "Status: Electronic Shipping Info Received". I called her and spoke to her on the phone for more than 1/2 an hour (she was very friendly, btw) and had ensured me that if the package got lost/stolen, she will refund me 100%.
So I decided to wait another week or so. She told me her USPS guy is looking into it, but is guessing that the package is delayed due to the storms in Florida. I checked again today, and the status of the package still says the same thing. I emailed the seller this morning, and she replied right away and said she is very positive that the package will get to me soon. According to her, she shipped out 5 packages that day, all of them were delayed and 3 just delivered to buyers. 2 are still missing (I'm one of them). She gave me an option for refund or continue wait for the package to arrive at my door.
I am so confused. I really wanted the item I bought; not refund. But I am really worry now that after 3-weeks still nothing. What do you all think I should do? Please advise.......
Thanks!
I bought something from eBay August 13th and paid immediately on the same day. Seller is a very nice person, and we emailed each other a lot before I decided to buy from her. However, she didn't ship the item out until August 19th due to the storm in Florida and had lost touch with be between 8/13-8/19. According to her the storm hit their area pretty bad and she didn't have internet service, and had to travel to family home for shelter, etc.
She sent me the tracking info on 8/19 when she said she shipped the package out. A week later, I still didn't get the package and the tracking still says "Status: Electronic Shipping Info Received". I called her and spoke to her on the phone for more than 1/2 an hour (she was very friendly, btw) and had ensured me that if the package got lost/stolen, she will refund me 100%.
So I decided to wait another week or so. She told me her USPS guy is looking into it, but is guessing that the package is delayed due to the storms in Florida. I checked again today, and the status of the package still says the same thing. I emailed the seller this morning, and she replied right away and said she is very positive that the package will get to me soon. According to her, she shipped out 5 packages that day, all of them were delayed and 3 just delivered to buyers. 2 are still missing (I'm one of them). She gave me an option for refund or continue wait for the package to arrive at my door.
I am so confused. I really wanted the item I bought; not refund. But I am really worry now that after 3-weeks still nothing. What do you all think I should do? Please advise.......
Thanks!