Oh how sad. I have been so lucky with no problems. I just got my beautiful MAM Croc Bag from LB and after using it for 3 days noticed the square plate on one of my handles has come apart from the bag. I'm going to be calling LB tomorrow for a return slip and will return it for repairs or replacement. Check your square plated hardware bags for this problem. You may not notice it it if handles are straight up. It just accidentally jiggle sideways when I was opening it.
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Omg, I just ordered one (for my cousin) from shopbop and it's still on the way to my home! I was expecting it but having seen so many quality issues with RM MAM I've already decided to send it back right after it arrives. I don't want to deal with quality issues at all for a $416 bag, especially it's a gift!!!