I wanted to address the fact that some people feel they cannot voice their concerns or problems with the RM brand. This is simply not true and we welcome everyone's opinions and thoughts whether they are good or bad. The mods are in place to make sure that people stay respectful and on topic and that is it. We are not here to stifle anyone's opinions or views and I am truly sorry if anyone feels that we are. There have been some threads that were previosuly closed due to veering off topic, so I thought it appropriate to start a thread soley for posting issues, concerns or upset due to quality or customer service experiences. As long as this thread stays civil and on topic everyone is free to speak their mind!