I have seen so many posts about bad LV services and how unprofessional their SAs are. I think it's time for us to think, and for LV to think and value their customer's feedbacks. I am not a hothead customer; I buy several bags every year. I usually don't buy a bag just because it's so hot and everyone wants it. I believe most of you guys are regular LV customers too. We all like the products, quality and designs. We pay fairly amount of money into their market; however, some of us didn't get what they should get, sometimes even basic manner (rude language, postures, facial expressions...). No matter what, LV increases the prices once a year, and most of us still don't mind (even we are not happy about it), but we still buy their products. Now so what, all we get are rude manners, bad and unprofessional services. I didn't mean all SAs are like these, I have known some of them are really good, and have class.
I know that some of SAs complain that wealthy customers treated them bad, made SAs feel that rich people are better than them, but what about normal people? Some SAs treat normal people like "look, they don't have the money to buy a bag here...."
My personal experiences:
1\ a SA greet a customer in a super loud sound (almost like shouting), the whole store can hear her, I mean louder than she need to. After all, I think that particular customer must be a rich one. Clearly, she kiss his A## too much.... it made other in-store customers very uncomfortable. Is it really necessary?
2\ My DH and I were in store to pick up a bag. There was a couple in store for almost 20 mins (they got there before us), and they were looking and talking to each other. It seems like they are new to LV and want to get a LV for the lady (she carried a Coach with her). Before we leave the store, I noticed they are still there, and no one ask them do they need any help or so....
It's pathetic. I mean don't LV human resources interview and pick their SAs? They did a bad job. Some of the SAs are so unprofessional. I hate to see that so many of us love LV and didn't get what we should deserve. Wake up LV, otherwise, you are going to lose your customers!!!!
Sorry for long long post and rants...
I know that some of SAs complain that wealthy customers treated them bad, made SAs feel that rich people are better than them, but what about normal people? Some SAs treat normal people like "look, they don't have the money to buy a bag here...."
My personal experiences:
1\ a SA greet a customer in a super loud sound (almost like shouting), the whole store can hear her, I mean louder than she need to. After all, I think that particular customer must be a rich one. Clearly, she kiss his A## too much.... it made other in-store customers very uncomfortable. Is it really necessary?
2\ My DH and I were in store to pick up a bag. There was a couple in store for almost 20 mins (they got there before us), and they were looking and talking to each other. It seems like they are new to LV and want to get a LV for the lady (she carried a Coach with her). Before we leave the store, I noticed they are still there, and no one ask them do they need any help or so....
It's pathetic. I mean don't LV human resources interview and pick their SAs? They did a bad job. Some of the SAs are so unprofessional. I hate to see that so many of us love LV and didn't get what we should deserve. Wake up LV, otherwise, you are going to lose your customers!!!!
Sorry for long long post and rants...
but still...the boutique i go to is the bigger one...
