Update: Fashionphile emailed today to say payment has been initiated.Thank you for sharing your experience. It sounds promising that your bag is slowly making its way through the pipeline. Hopefully you will have your payment soon!
Update: Fashionphile emailed today to say payment has been initiated.
I wish all of you luck in the items you have sent, hopefully you will see movement soon! Please stay safe & be well
I have an account with TRR and I haven't received that email, either. I would never give them that information.
its not an email!! If you update the app, once it installs the new version and you go to TRR, you get a yellow banner on My Sales saying you must supply this information in order to receive consignor payments due to “federal regulations”. This seems really dodgy to me and I am not sure what to do. They WILL share this information with others, but I have no idea who or why.? It sounds like if you don’t supply it they won’t pay you.
I have sold a lot (at a loss, also) on TRR over the last year and received a request on my TRR sales page for SSN for my direct deposits. I phoned them and asked what this was about, as I also didn't want anything going to the IRS or needing to give them my sensitive information. I was told that it was only for the direct deposits (not mailed checks) and it was due to their changing their vendor for implementing the direct deposits and that these payments would be more secure this way. Needless to say, I don't believe them, and changed my payment to mailed checks and have not been asked for my SSN anymore. HTH
The video was alarming, especially if you buy preloved from them. But it's not like Fashionphile, Yoogi's or any other place is any better, they all get stuff wrong from time to time and post fakes.
I’ve returned two or three bags when there has been a discrepancy between the listing and what I’ve received. Customer service has always been very polite and professional in my experience.Fashionphile and Yoogis might make mistakes sometimes, but TheRealReal is the only consignment store that does not allow returns. Even if you prove that your item is fake they will tell you that you are wrong and they only sell authentic goods.
i hate to rain any more on the parade but I also just had an unscrupulous business dealing with the realreal. They recently had a promotion for site credit awards based on the amount you spent. I purchased a few things a decided to splurge (for me anyway) and buy an Ippolita Necklace to take me to the next award level. It was a multi item order and when it came, the Necklace was not in the shipment. I waited a couple more days and when it wasn't shipped 7 days after purchase, I sent an email to customer service.. they looked into it and after a couple more days, they said there was a warehouse inventory error and the necklace wasn't available. They refunded the purchase price and it knocked me down to the next lower award tier so I asked that they award the higher award since I did what was required ,, and even spent the refund on another purchase so i would still meet the threshold for the higher award. She said since i met the requirements, she would request for the original award and that if approved i would receive email with the promo code for the credit. I found out today that not only did they deny the request, they also have the very necklace that "wasn't available", for sale at a higher price!.. I would be very leery of doing business with them.. they are not the company they used to be..
I just posted this on another thread... I will reiterate that until now I've had nothing but good relations with TRR but this just pissed me off.
"It was a good run but we're done. The last couple of years I've purchased from TRR and have been reasonably happy. When covid hit and the borders closed I emailed AND called TRR to ask what country of origin they put on the bags when they shipped internationally, fully expecting to hear that Italy, France etc., would be listed. I was told that they AlWAYS (their word) put the USA as country of origin. Great, I thought, being Canadian and part of the Free Trade Agreement that means no duty for me.
So, I purchase my Hermes bag and am charged $200 duty because France was listed as country of origin. Call TRR and they're very apologetic and give me a site credit which I use to purchase another bag. Charged duty again. This time they say that the first time the credit was a courtesy and that it's up to me to pay tax and duty. Well yes, it is, but based on their advice the duty shouldn't have been charged. No apology for the incorrect info (which I have in writing) only a statement saying I need to deal with Canada customs. Uh, no, they won't do anything because TRR put Italy as the country or origin. Let me say again, I have no problem paying tax and duty, but based my decision to ship to Canada on TRR's incorrect information.
So, for the lack of an $80 site credit they've lost a loyal customer (over two dozen bags in the last two years). Not the way I'd run a business but there you are."
All of this things, yes, but I did manage to get some great bags from them. Even with their faults I'd love to have continued to shop there but when the error was clearly theirs (I emailed CS and asked them to pass my thoughts to management, along with a copy of the email I received with the erroneous info) and they won't make restitution, I'll vote with my wallet.My sentiments exactly.. It was a good run & now it's over.. Time to move on to other internet sites that will
value & respect a client with a history. Two dozen bags in the last two years is pretty good. I'd be fighting
left & right to keep you as a client.
I stopped making purchases from TRR because their measurements were inaccurate, the descriptions
were often not clear & wrong & at times there was a "smell" from storage or not proper handling of the item