Hi everyone, a few weeks ago I asked for your advice about my Pochette accessories about a replacement zipper pull which I can conform costs £0.00 as of today when I asked in London's Bond Street store (which btw has the most friendly repairs lady ever! think her name was Lohe) anyway, the total cost of a replacement zipper (including Vachetta tag and teeth and pull etc) was £144. I felt on a 17year old bad that wasn't too bad, but I didn't want it doing as it was not actually broken. When I dropped it off on the last day of January I assumed that was all that would be done with my bag. I heard nothing for three weeks accept a text I received yesterday to tell me that my bag was back in Bond Street and ready for my pickup. When I picked it up they had replaced the whole zipper which I assumed would cost me £144 for a service I didn't approve of doing as per my quote (see attached pics). but, to my total delight Louis Vuitton didn't charge me a penny as I hadn't had any contact to ask me if they could change the whole zipper and not just the zipper pull, as mentioned before it wasn't on my quote. I am in total shock, I thought they would demand I pay the whole fee, but thank goodness they didn't! the SA was in total shock that I hadn't been contacted and therefore said they couldn't charge me, no quibble at all they didn't even ask me!
They also replaced the D ring that's not attached to the Vachetta tab which I also think is very good, alongside giving me a modern dust bag as-well.
Finally, the bag has the dreaded cracking (on the canvas attached to the d ring that's not on the Vachetta) but they still did the repair!
Do have a look at the attached pictures, the bag looks brand new!
what do you think? I'm still speechless!