Hi everyone,
I really need BIG HELP/ADVICE from you guys.
I posted to sell a Chanel bag on eBay back in early April. This was the most valuable item I have ever posted on eBay.
I bought the handbag myself at Chanel Rue Cambon while on vacation in Paris. We are from the US. I didn’t provide the receipt to the buyer since I purchased a few items from the boutique.
The buyer purchased the bag on 4/16. We had a few exchanged conversation to update on the progress of the shipping. She mentioned that she bought this bag to take on vacation.
Today, 5/7 at 6:31PM she opened a case to return the bag. She sent me a few messages that a Chanel authenticator told her that my bag is not authentic. I replied back to her that I have the actual receipt and we can call the Rue Cambon boutique to give her more info about the bag. She replied back that she just wanted a refund. I asked if she could share the authenticator’s report since I’m curious as to why they would believe it’s not authentic. She then replied that she just took the bag to a Chanel boutique and they “pointed out that the serial number is not printed correctly and the hologram sticker that’s glued on is slipping off”. This cannot be the case since I bought it brand new at the boutique and the sticker was not slipping off when I shipped the bag. I just called eBay but the department was close and eBay will contact me tomorrow.
Please share what I should do.
I don’t want to accept return because I’m afraid that she won’t return the same bag back to me or she may have used my bag on her vacation already. Thank you for your help and support in advance. [emoji1317]
Here is the link the bag I sold
https://rover.ebay.com/rover/0/0/0?mpre=https://www.ebay.com/ulk/itm/233196212926
I really need BIG HELP/ADVICE from you guys.
I posted to sell a Chanel bag on eBay back in early April. This was the most valuable item I have ever posted on eBay.
I bought the handbag myself at Chanel Rue Cambon while on vacation in Paris. We are from the US. I didn’t provide the receipt to the buyer since I purchased a few items from the boutique.
The buyer purchased the bag on 4/16. We had a few exchanged conversation to update on the progress of the shipping. She mentioned that she bought this bag to take on vacation.
Today, 5/7 at 6:31PM she opened a case to return the bag. She sent me a few messages that a Chanel authenticator told her that my bag is not authentic. I replied back to her that I have the actual receipt and we can call the Rue Cambon boutique to give her more info about the bag. She replied back that she just wanted a refund. I asked if she could share the authenticator’s report since I’m curious as to why they would believe it’s not authentic. She then replied that she just took the bag to a Chanel boutique and they “pointed out that the serial number is not printed correctly and the hologram sticker that’s glued on is slipping off”. This cannot be the case since I bought it brand new at the boutique and the sticker was not slipping off when I shipped the bag. I just called eBay but the department was close and eBay will contact me tomorrow.
Please share what I should do.
I don’t want to accept return because I’m afraid that she won’t return the same bag back to me or she may have used my bag on her vacation already. Thank you for your help and support in advance. [emoji1317]
Here is the link the bag I sold
https://rover.ebay.com/rover/0/0/0?mpre=https://www.ebay.com/ulk/itm/233196212926