Just wanted to update anyone who might be interested.
To review, I ordered my Rooster Red Cameron Street Agenda during the Fourth of July Sale. It's almost a month now. I have the original agenda I ordered and the two replacements they sent me. As I mentioned before, they were going to send a third replacement, but then retracted. Now it's this: I return all three agendas (Well, duh! Why would I want to keep defective products?!), and they will refund me.
The reason?
It's a manufacturing defect. The whole batch.
They told me they were pulling off all of them from the website. That was days ago. I check multiple times a day. They have not removed the agendas from their site; you can still order them.
I find that shady.
If you're still selling them, then find me a new one with good rings. If they're all bad, then why are you still selling them?
I've been playing phone tag with a manager/supervisor in customer care. It's so aggravating and disappointing. At this point, my whole perspective is not just for my own benefit (getting top-shelf service), but now I'm seeing it from a consumer advocate stance, which demands that a company (KSNY) is held accountable. Don't tell a consumer one thing, then do another.
I hope to satisfactorily resolve this matter this week.
In the meantime, I am looking into other brands.
The whole point of me ordering the agenda in the first place was to stay organized; now it's been weeks of headache and inconvenience.
Thank you for letting me share/vent.