Hi all - apologies if this is in the wrong section.
Basically, I purchased a used Birkin 30cm for my mom as a birthday gift, and when it arrived we noticed the following damages/defects/wear-and-tear (please see attached):
1) One of the leather straps on the front is not lined up properly with the hardware - not a snug fit - and thus makes the leather "loose" in the back.
2) The leather lock strap is falling apart due to glue(?) issues. This is very noticeable
I understand this is a used item, and is 8 years old (L square time stamp) but am wondering if anyone else has come across these defects/wear-and-tear before? I purchased this from a very reputable website, who I am not naming or blaming as they have been very helpful thus far. I have emailed them about this and we are currently discussing options. One thing to note is that these issues were not in the description of the bag.
Does anyone know if Hermes will/can fix this if I go to an actual boutique? If so, roughly how much?
Thanks a lot in advance everyone!
Basically, I purchased a used Birkin 30cm for my mom as a birthday gift, and when it arrived we noticed the following damages/defects/wear-and-tear (please see attached):
1) One of the leather straps on the front is not lined up properly with the hardware - not a snug fit - and thus makes the leather "loose" in the back.
2) The leather lock strap is falling apart due to glue(?) issues. This is very noticeable
I understand this is a used item, and is 8 years old (L square time stamp) but am wondering if anyone else has come across these defects/wear-and-tear before? I purchased this from a very reputable website, who I am not naming or blaming as they have been very helpful thus far. I have emailed them about this and we are currently discussing options. One thing to note is that these issues were not in the description of the bag.
Does anyone know if Hermes will/can fix this if I go to an actual boutique? If so, roughly how much?
Thanks a lot in advance everyone!