This weekend, I took out my DE speedy 30 that I purchased in 2014 and noticed many many cracks in the canvas that ran adjacent to the zipper. This was the case on both side. Not to sound materialistic, but I was pretty heartbroken because this was my first LV purchase for for myself and the bag held sentimental value for me. I also read that LV does not repair cracks in canvas. I honestly thought I was going to be stuck with this 2 year old damaged bag.
I reluctantly went an LV store anyway- one that I'd previously had a bad experience I might add. The SA Jason look at the bag and asked me when did I purchase it. I told him it was in 2014. He verified the purchase and said 'I'm going to replace the bag... Unless you just want to get something else.' I was speechless. He was very kind and patient as I viewed other bags. I ultimately decided on a DE speedy 35 and paid the difference.
Anyway, I just wanted to post this because I think this is why most of us invest our hard earned money in these luxury brands. I myself realize that every material thing will not always be perfect. However, customer service goes a lllooooooonnnggg way with me. I was willing to give up on the brand if I could only expect my bags to last around 2 years or so, but this experience made me want to spend some more money in the store asap. Lol
PS- I'll post a photo of the original bag but you can't really see the cracks as much as they very visible in person.
I reluctantly went an LV store anyway- one that I'd previously had a bad experience I might add. The SA Jason look at the bag and asked me when did I purchase it. I told him it was in 2014. He verified the purchase and said 'I'm going to replace the bag... Unless you just want to get something else.' I was speechless. He was very kind and patient as I viewed other bags. I ultimately decided on a DE speedy 35 and paid the difference.
Anyway, I just wanted to post this because I think this is why most of us invest our hard earned money in these luxury brands. I myself realize that every material thing will not always be perfect. However, customer service goes a lllooooooonnnggg way with me. I was willing to give up on the brand if I could only expect my bags to last around 2 years or so, but this experience made me want to spend some more money in the store asap. Lol
PS- I'll post a photo of the original bag but you can't really see the cracks as much as they very visible in person.
Thanks for sharing, it's always nice to read something positive. It would also interest me to know if your bag was stored or being used, I would be very upset if this happened to my bag because I know they can't/won't fix it.
happy endings! To be quite honest with you, I felt horrible when I saw the photo. I really didn't think the outcome was going to be good after reading all sorts of horror stories about LV's customer service. Glad it worked out.
thanks for responding and congrats again on your new Speedy!
