Soho Disco UGH!

[Tiffanymich]

My bag isn't even a year old. I am as careful as I can be with my bags. The tassels are separating!!!! I contacted Gucci but i'm just curious if this has happened to any one else. Cost of repair? Etc.

 

[crazy8baglady]

I've been using mine regularly for a year and this has not happened. Sorry to hear that ☹️ I hope they'll take care of it for you

 

[applecidered]

Wow that's disappointing! Mine doesn't have that issue, and I hope it never does... have you tried going to a leather repair shop and seeing what they can do to fix?

 

[Tiffanymich]

Wow that's disappointing! Mine doesn't have that issue, and I hope it never does... have you tried going to a leather repair shop and seeing what they can do to fix?

I haven't tried a leather shop yet! I'm a little over an hour away from the Gucci store so I was hoping maybe I could send my bag for a repair. I was just curious the cost and such. This is just upsetting.

 

[papertiger]

I haven't tried a leather shop yet! I'm a little over an hour away from the Gucci store so I was hoping maybe I could send my bag for a repair. I was just curious the cost and such. This is just upsetting.

I would take it to Gucci and try not to be too upset, it should be a very easy thing for Gucci to fix once they have it and hopefully not too expensive (they usually give a quote first).

Do you have an SA at your local Gucci?

 

[Tiffanymich]

I would take it to Gucci and try not to be too upset, it should be a very easy thing for Gucci to fix once they have it and hopefully not too expensive (they usually give a quote first).

Do you have an SA at your local Gucci?

Thank you.

 

[Indiana]

What did Gucci say when you contacted them? As the bag is under a year old, surely they should fix or replace the tassel FOC? Good luck!

 

[papertiger]

What did Gucci say when you contacted them? As the bag is under a year old, surely they should fix or replace the tassel FOC? Good luck!

If it's under a year then absolutely

Even if it's a bit longer, they should still put the repair forward for at most 'at cost' price. I mean one can hardly wear out a tassel

If the OP has an SA that can put her case forward they shouldn't charge at

 

[inginga]

The same problem - I also own a black Disco for about a year and the tassels are separating + shape problems. Disappointed. It's my first Gucci bag and not impressed at all

 

[Tiffanymich]

What did Gucci say when you contacted them? As the bag is under a year old, surely they should fix or replace the tassel FOC? Good luck!

I've now contacted them three times... looks like I have to make the 1+ hour drive this weekend.

 

[dollymix27]

So sorry to hear that and hope that Gucci will resolve this issue for you. I've had mine for over a year and haven't experienced that problem.

 

[carrie_monroe]

I'm so sorry this happened to you... If it's under a year old, it definitely falls under warranty, they should fix it for you for free! Let me know how the matter gets resolved.

 

[Dawn]

Oh no! I'm so sorry the tassels are separating! Please let us know what they say/do.

 

[Tiffanymich]

I just dropped my baby off at Gucci yesterday. They said it will be fixed and returned to me in eight weeks!

 

[applecidered]

I just dropped my baby off at Gucci yesterday. They said it will be fixed and returned to me in eight weeks!

That's good to hear! Did they charge you a fee for getting it fixed?