Yes, really. Nine times out of ten if you contact Gilt CS they will bend over backwards to help you. I am speaking from numerous experiences.
^I've had the same experience. Once, I purchased a Stella McCartney trench which was obviously shipped without the belt. One email to CS and a free return label was issued and a full refund upon receipt of the package
I do agree, however, that their prices and selection are not always best. I'm very sorry you had a bad experience saira1214, but I hope you enjoy the ring at least!