Your experience(s) with AlohaRag

#19
Welcome to tPF!:flowers:
I've had no probs with communication with AR. Jumpei is always very quick to respond to my e-mails and he's very friendly, too. He's great about taking pics, too. I think things might be hectic right now with the incoming shipments and influx of orders so that might be why communication wasn't so good for you.
 
#20
i've had nothing but terrible experirences with AR. they were really friendly when i ordered two balenciaga bags with them, but horrible when one of them turned out to be defective.
i think a good store should have good customer service BOTH ways.
 
#21
I have requested the inventory PDF maybe four times and one of the requests went ignored. Every other time I received a nice email along with the list. I ordered a bag from them earlier this week and that went very nicely. I find that they usually answer me after hours or early in the morning.
 
#22
I`m sorry about your experience, mine was very nice.:crybaby:

Jumpeii is really sweet, they are professionals with answering
emails. They always get back to me and had put me on a waiting
list, they notified me immediately when the Bag was in, before
they ship.:yahoo: Give them another try.
Shipping is also free, which I like,at least here to the states.:jammin:
Now I`m on the list for the most wanted bag-India Blue-which
they will only get in the city or first.:wlae:
 
#23
I usually get responses to my e-mail within 24 hours. I bought 2 bags from them recently, and I get an e-mail when each was ready to ship. They do not usually acknowledge faxed orders, but will send out an e-mail when the credit card transaction is completed and a ship date is confirmed.

If you are disappointed with AR, just wait till you try communicating with LVR over e-mail...
 
#24
I have had really great experiences with them as well. They are always really sweet and friendly, answer questions and emails quickly...
Maybe give them another try pink pirate. :yes:
 
#25
WHen you order through AlohaRag, are you supposed to e-mail them when you want to order a Balenciaga, or are you supposed to call them?? I know this is not related too much to the thread, but I was really curious....cause I want to order from them as well.
 
#29
Hi, welcome and congrats, Macvogue! I've ordered from AR once. I faxed my order and then called to make sure they got my fax. Jumpei was super nice and friendly. My order was processed that day and I got my bags two days later. However, one of the tassels on my bag was ripped. I sent an e-mail w/ pics to Jumpei and he said he would order replacement tassels and when he receives them, he will send it to me. It's been 8 weeks and after a few more e-mails, Jumpei said he's finally received the replacement tassels and will be sending them to me in a few days. Jumpei usually responds to my e-mails in less than 24 hours. Like the other ladies said, I think he's just super busy right now with all the new stock arriving.
 
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