Hi all, This is my first post I have just ordered a Rouge Vif City from AR after hearing so many raves of AR from PF (yes, I'm a long time lurker :shame: ) Just wondering what are your experience(s) with AR? I thought they're customer service is supposedly very good but they never replied to my emails (after 3-4 days), I had to actually give them a call (I'm from Australia) to request for the catalogue and order form, and I did not get an email telling me my bag has been shipped. Until I got a call from my bank telling me there is an overseas transaction . So I called Jumpei and then only he told me that the security checks have gone through fine and my bag has been packed and will be shipped tomorrow. Is this normal for AR? To be honest, I'm quite disappointed in the service in general. What are your experience(s) with them?