Working at Hermes
- Thread starter dutchglory
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But how are they able to do that? I don't need to give them my passport when I'm buying at my home boutique and I don't necessary use the same credit card.
I think as long as you only have one name and use the same name to make purchases. My name is the same on my passport and cc. I just came back from Asia and only has one name thus all H invoices (whether US or Asia purchase) have my full name printed.
Normally Hermes can see through the system by your name. The passport number is not necessary. And passport copy is literally for confirm your payment. Hermes can also see through the credit card number, which means by comparing the credit card number which used for payment ,Hermes can see who ever purchased with this certain credit card but invoice under someone else's name. That's basically is to avoid the situation that many resellers use different names to purchase bags.
hmmm.... Although I usually care about privacy issues and prefer not to provide my personal info, in this case I actually hope that H would figure out who might be potential resellers via passport numbers as I wouldn't be surprised that they have multiple customers with the same names, or that we don't always use the same cc. But I guess there's no perfect way to do this. Passport numbers change when you renew it.
Thanks for answering though.
Yes, you've had the point, there's really not good way to avoid the situations. Though we understand it's for control the resellers,in other word it's for the good of the real clients, sometimes it's still confusing when concerning am some privacy issue. We've had one government officer from Canada, and he got furious when we asked for his passport.
Thanks so much for your knowledge! I have a question about cc... My husband and I have the same cc number (2 different physical cards obviously; but the cc number is the same, and same account), my SA suggests to me to send my husband in if my other bag comes in a few weeks (we have the 1 bag per season policy in our home store), but now if they can see the same cc under a different name, Wld I get black listed unintentionally? I don't just buy leather goods or bags, but pretty much in all categories and for many years... While sa's know me here at my home stores, in Paris they don't (obviously lol). Just don't want to get black listed while I'm there... [emoji29]. Thanks in advance!
Don't worry, they don't usually put people on blacklist very often, unless some very obvious resellers, they would understand your situation as you are a family and it's quite common to pay with one card
High volume resellers don't show up at a store and try to buy multiple bags. They generally have a large network of people buying for them, and these are often respected VVIP customers who do have access to a lot of bags. So few are using a single credit card or name that can be pounced on as a reseller. Sure, there are individuals who flip bags and may operate on a smaller scale with a few friends. Their purchases (or attempted purchases) would stand out more. Not to mention Hermes does know who the high volume resellers are and pretty much all of them are still able to obtain bags on their own at the stores as well if they wish to. Hermes is unlikely to be able to "target" or banish resellers in the way you have described. And if they are, they aren't doing a very good job of it.
Thanks for sharing!!! It's probably nice to get H discounted products. It's like you're in H heaven.
Agree.
For the jewelry line I know it is very expensive for the SA's and even the SM.
It's very interesting information.
Since you did note that these are few of the many H clientele, perhaps you should define "blacklisted" as I am seeing it now be defined as "banished" and you actually did not describe what being blacklisted entailed, if anything (?) This may halt our worst assumptions.
And on that point since it's been raised, in your experience, have you ever known of anyone actually being banished from shopping at H?
I am not quite familiar with the blacklist, but yes, I've heard from my manager that someone was put on the blacklist, not quite often but yes, normally happens in FSH. And there are quite often to hear someone was addressed " pas Bon cliente", not good cliente. It's quite hard for us to identify or classify what is so called not good cliente, anyway we still sell to them, it's more about a saying within the shop. But once you are on blacklist, it means that all the shops in one country can not sell those bags to you.
Such an interesting thread! Thanks so much for sharing 
I am wondering what Hermes's actions against fakes? There are so many fakes out there and the quality (from pictures) appear to be very "real". I personally hate fakes, especially H fakes....
I am wondering what Hermes's actions against fakes? There are so many fakes out there and the quality (from pictures) appear to be very "real". I personally hate fakes, especially H fakes....
Romroth , what are we to believe here. Mistikat is saying your statement that FSH can't see your purchases in other countries is incorrect ( Paris thread) .
Mistikat why do you doubt romroths?
Mistikat why do you doubt romroths?