thanks for the input ladies. i would like to try to clean it myself with the methods mentioned here before sending it to chanel. the chanel spa is so expensive now!
I got color transfer on a beige caviar jumbo. I tried an art gum eraser (rub very gently or you'll wear down the caviar texture), Meltonian cleaner, and Apple conditioner (not cleaner). None of these fully took out the stain, but they did diminish it. If you do take it into Chanel, I highly suggest you make sure they know not to re-dye it (make them write that down on the repair form) unless you're prepared for and ok with the changes that result with re-dye. In my case, the texture and color was not the same as the original.
There are a few things you can try (and in future, store in a white pillowcase). Try a white gum eraser (you can buy this at an art supply store). There are also cleaning products made by Collonil, Cadillac, and Meltonian. I'd recommend getting a conditioning product and waterproofing product at the same time for after. If those don't work, there are some other things you can try on caviar.
there is also a new color transfer removal product on Amazon. I've never tried it. http://www.amazon.com/dp/B007A2PXXK...TF8&colid=11L9P2UH9N1KG&coliid=I3QCKJIIZ5H9MO
I'm thinking about getting this stuff to protect my bag: http://www.amazon.com/dp/B0079JDPNE...TF8&colid=11L9P2UH9N1KG&coliid=I14CLT5JJFNSWQ
There are a few things you can try (and in future, store in a white pillowcase). Try a white gum eraser (you can buy this at an art supply store). There are also cleaning products made by Collonil, Cadillac, and Meltonian. I'd recommend getting a conditioning product and waterproofing product at the same time for after. If those don't work, there are some other things you can try on caviar.
how did the texture of your bag change after the redye?
Try a makeup wipe, ALWAYS works for me xx
@tinyturtle...have you considered these 2 products before? They are from Colloini and Woly and I have used it before on my white Dior and it worked well for me.what brand of makeup wipe do you use? i wonder how it's different from baby wipes which didn't work for me