i've never used their products but their website (where you can order from) is http://lovinmybags.com/
good luck and tell us how it worked out!
good luck and tell us how it worked out!
I'm glad it worked out for you. The warranty is with Balenciaga through NeimansJust an update ... the cost is $60...and I approved it, but then I asked why I wasn't getting it for free and she said, "oh - when did you buy it?" She (the Neiman's Repair Center person) said if she could find the charge for it on my Neiman's card and it was within a year, there would be no charge.
It isn't clear to me whether the warranty is with Neiman's or Balenciaga.