Let's say someone buys a bag, sight unseen, based on the fact that it's Hermes. Quality control will undoubtedly catch problems, so it's safe, right? Wrong. The bag arrives, charged directly from an H boutique in far north Alaska, shipped to and picked up from a boutique in far south Alaska. Sales receipt shows the selling boutique as far north Alaska. South Alaska is merely a conduit. Within 3 days of purchase, the buyer notices that there's a large gap in the stitching at the upper edge (approx. 2-3 stitches) Bag goes back for far south Alaska immediately, where SA and SM say that the stitch isn't popped. The bag wasn't stitched in this area when it left the atelier. Bag is sent to far west Alaska to be unstitched and restitched. It comes back 6 weeks later, looking like c**p on a plate. Far south Alaska store did this as a favor, and is now stuck with far north Alaska's problem through no fault of their own. Buyer is very, very unhappy. The restitch job looks dirty and the area looks pretty glaringly obvious. What can this buyer do? It's been 6 weeks since it's been purchased. Since it's defective, can it be returned, at least for a credit? How is the best way to handle this mess? Help!!!!