In the last two years I've purchased 5 bags, one wallet and a milla clutch. Three of them I use all the time. I recently noticed my portobello pm zipper pull turning a bit silver and took it in to the Brussels, Belgium store (where it was purchased). The woman said that no bags are made with solid brass anymore. She said only the trunks. Then she said the metal they use is tin (she said it in French, so I looked it up on translate). I was stunned! I asked what they plate it with and she couldn't answer me. Not even the manager. I'm really surprised that they don't get this question more often? They should know what their hardware is made of as Louis Vuitton is known for the beautiful hardware. I don't understand why they don't use a solid brass (maybe with more zinc as it won't turn green) because it's not like brass is expensive. It's something I make sure I mention everytime I am in there and purchase anything because they should know that they are only hurting themselves in the long run as when these bags get older, nobody will want to pay much for them which will eventually hurt their long time 'tradition'. If anyone has a really good sales associate in the States, could you ask them what the hardware is made of as well? I'm just wondering if the one I spoke with knew what she was talking about. I have called the customer service line and they have told me that they don't know and that it's different for every bag, so I'm having a hard time just getting a straight answer.
Very interesting!!!! I did ask when I called the 1800 number because the website says brass on some items and some say gold toned hardware. She said its all brass. I don't believe it. The d rings on the outside of my speedy b 30 were all banged up and discolored....I had it one year! They sent it off and replaced the rings but that should have never happened. I have several old bags and this never happened. Please post if you find more info