Just a heads-up if you return something to L&T using their pre-paid label, be prepared to wait 4-5 weeks for your refund. Their CS is the worst in all of retail and I refuse to shop at their store or website anymore!
Michael Kors Well, my Lord & Taylor strike outs
- Thread starter janiesea3
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
Just a heads-up if you return something to L&T using their pre-paid label, be prepared to wait 4-5 weeks for your refund. Their CS is the worst in all of retail and I refuse to shop at their store or website anymore!
I'm so glad you told me that! I knew that might happen! She initially didnt offer to make it right at all. She only offered me to return it. When I told her I wanted a new one, she told me that they would have to charge me again.
I asked her how would I be guaranteed that they wouldn't just send me another smushed bag and she said that she would put a note on my order.
No way am I going to let them take my money twice for over a month!
I got a call from one of the agents in Social Media at Lord and Taylor today! Teehee! If I want to keep the coffee Selma with grommets, they will refund me back another 25% which will make the handbag $160.
In addition, he offered me a 20% off coupon with no exclusions and no expiration date. And it can be used on sales items too!
I'm thinking I will keep it. What do y'all think?
In addition, he offered me a 20% off coupon with no exclusions and no expiration date. And it can be used on sales items too!
I'm thinking I will keep it. What do y'all think?
Well, it depends on what works for you.
If I receive a bag with some flaws, well, if it was a really good deal (50% off or more). I am more flexible. If it is something that I could easily do myself within a week or normal use I will keep it (mind you, I am very easy on my bags).
Sometimes, there might be a minor thing that no one else would see unless I pointed it out and let them inspect, but just my knowing it is there makes it not worth it.
Saffiano leather is tricky in that dents may or may not lessen. And then you might end up adding to the dents. I found a steal on a silver saffiano DKNY tote, and it looks pretty good for $70 ($298 orig price). Thing is, the metallic bit reflects in the light. And that can highlight a tiny flaw you would miss 95% of the time. Still debating if I should return or not....
So if you will use your bag just as much as without dents and it won't bug you..I'd say go for it and keep the bag
If I receive a bag with some flaws, well, if it was a really good deal (50% off or more). I am more flexible. If it is something that I could easily do myself within a week or normal use I will keep it (mind you, I am very easy on my bags).
Sometimes, there might be a minor thing that no one else would see unless I pointed it out and let them inspect, but just my knowing it is there makes it not worth it.
Saffiano leather is tricky in that dents may or may not lessen. And then you might end up adding to the dents. I found a steal on a silver saffiano DKNY tote, and it looks pretty good for $70 ($298 orig price). Thing is, the metallic bit reflects in the light. And that can highlight a tiny flaw you would miss 95% of the time. Still debating if I should return or not....
So if you will use your bag just as much as without dents and it won't bug you..I'd say go for it and keep the bag
But then I looked at my first M bag, the gray Selma, and I've been pretty hard on her. How do I prevent these squiggles on the top edges of the bag? TIA!
I've seen that with various styles in saffiano. That's why I'm too nervous to get another for now
My Hamilton hasn't done this yet, but since it has folds on the sides and it has the specchio piping, I'm hoping it doesn't.