Oh, I beg to differ. It may well be that having hopelessly idiotic and one-sided "claims resolution" processes are a cost of doing business, but it is PP's cost and not yours. If they choose to accept the word of a buyer in the face of a documented dispute re: authenticity on a $11,000 bag, then they bear the risk for a mistake. And guess what, in this instance, they made a mistake. They knew that authenticity was disputed but instead of having the bag returned to them, they supposedly ordered it destroyed. Next time maybe they will be more careful. If eBay claims that they are not qualified to determine authenticity even when they have listings with photos on their site, how can PP be qualified to determine authenticity based on a one-sided document presented by a party to a dispute.
This is completely assinine!!