WARNING, Paypal just made me lose $20 THOUSAND dollars from a scamming buyer

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#331
kristie said:
No, I have never heard of that
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Yes, I have appointed person on Paypal handling my issues-I know every time I had one and I called, I got these either miss A or miss B answering the phone-or I can just ask for either of them to speak to. One of them I know is a Supervisor, and she is good.
One time I had an issue of buyer claim and Paypal decided on the buyer favor too quickly (this is for an Hermes bag $2900) I spoke with my miss A, she admitted that the claim was handled incorrectly. So they re-open my claim and refunded my money.
You should ask if you have one, since you also brought in huge amount of money.
 
#332
I have a pre-paid legal program I pay for through my work. I just placed a call to the law firm and am awaiting a call back from an attorney. Pardon the profanity but really......F%$K Paypal. There I said it.
 
#333
thepoppet said:
Hi Chloe,

The OP stated earlier that it was at the behest of the buyer that the sale was done off Ebay. She said that she had the bag up with no buyers, so took it off to rest it a few cycles with plans to relist it at another time. But that the buyer, who had it on her watch list, contacted her to buy it while it was no longer listed.
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Hi tp! :flowers:

Ah, OK.


Also, I think people are asking why PayPal didn't take her PayPal reputation into account, not her Ebay one. Because the OP sold over 100K in the last year, using PP as the way of paying, with no chargebacks or disputes. While the buyer had never used PP before and so did not have a reliable reputation with PP.
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OK, well yes, one does have to wonder about that?

Although, as I say, maybe they don't view the number of successful transactions (on, or off, eBay) as much proof of anything? Due to so many sellers having mixed the occasional fake in with auths, over the years.

OP, did you get the chance to tell them that it was the buyer's idea, not yours, to conduct the transaction off-eBay?
 
#334
meandmylouis said:
Yes, I have appointed person on Paypal handling my issues-I know every time I had one and I called, I got these either miss A or miss B answering the phone-or I can just ask for either of them to speak to. One of them I know is a Supervisor, and she is good.
One time I had an issue of buyer claim and Paypal decided on the buyer favor too quickly (this is for an Hermes bag $2900) I spoke with my miss A, she admitted that the claim was handled incorrectly. So they re-open my claim and refunded my money.
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I was told by every person involved that the claim would NOT be reopened and I would NOT be getting my funds back. Period.
 
#335
OP, first call the Cali AG. Then do this:

Here is what I would write to PayPal:

At their corporate address:

Attention: Gary Marino, Senior Vice President of Credit Products and Risk; John D. Muller, Vice President of Legal, General Counsel; Leonard Shen, Chief Compliance Officer

Dear Sirs:

I am writing to notify you of my intent to initiate legal action regarding destruction of my property on or around [date]. I was contesting a decision by PayPal that my Hermes Birkin bag was counterfeit. PayPal has allowed a scammer to steal $11,000 from me and has illegally given permission for the scammer to destroy my property. As I have attempted to remediate the situation through lower channels, I have been told "Paypal always takes the buyer's word" and "Your loss is the cost of doing business."

This is unacceptable.

It is therefore my position that:

1) PayPal has caused the destruction of my property.
2) PayPal is disinterested in seller protection.
3) PayPal is disinterested in ever truly settling a dispute related to counterfeit items because the buyer is always right. I was told "PayPal does not take Seller evidence into account."
4) It is illegal for PayPal to order the destruction of property that does not belong to them.
5)It is at best unethical and probably illegal for PayPal to order the destruction of property by the party opening the dispute.
6) It is poor business practice to only examine evidence from one side of a dispute.

I expect reimbursement for my property at the purchase price. I am providing 30 days for PayPal senior leadership/risk management to respond, and then I will file a lawsuit in Santa Clara County. I have already complained to the California Attorney General.

Sincerely,

OP
OP Contact info
 
#336
Me likes, thank you! Will wait to talk to an atty prior to sending this but you can bet I will if they OK it.
BittyMonkey said:
OP, first call the Cali AG. Then do this:

Here is what I would write to PayPal:

At their corporate address:

Attention: Gary Marino, Senior Vice President of Credit Products and Risk; John D. Muller, Vice President of Legal, General Counsel; Leonard Shen, Chief Compliance Officer

Dear Sirs:

I am writing to notify you of my intent to initiate legal action regarding destruction of my property on or around [date]. I was contesting a decision by PayPal that my Hermes Birkin bag was counterfeit. PayPal has allowed a scammer to steal $11,000 from me and has illegally given permission for the scammer to destroy my property. As I have attempted to remediate the situation through lower channels, I have been told "Paypal always takes the buyer's word" and "Your loss is the cost of doing business."

This is unacceptable.

It is therefore my position that:

1) PayPal has caused the destruction of my property.
2) PayPal is disinterested in seller protection.
3) PayPal is disinterested in ever truly settling a dispute related to counterfeit items because the buyer is always right. I was told "PayPal does not take Seller evidence into account."
4) It is illegal for PayPal to order the destruction of property that does not belong to them.
5)It is at best unethical and probably illegal for PayPal to order the destruction of property by the party opening the dispute.
6) It is poor business practice to only examine evidence from one side of a dispute.

I expect reimbursement for my property at the purchase price. I am providing 30 days for PayPal senior leadership/risk management to respond, and then I will file a lawsuit in Santa Clara County. I have already complained to the California Attorney General.

Sincerely,

OP
OP Contact info
Click to expand...
 
#337
kristie said:
Me likes, thank you! Will wait to talk to an atty prior to sending this but you can bet I will if they OK it.
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I used to be a Director of Risk Management. The idea here is to be a thorn in their side so that settling with you makes you go away. There were plenty of times we didn't think we were wrong, but just didn't want to deal, so we reimbursed the person complaining.

The legalese is there to start to get their lawyers wondering if whether they actually have done something illegal by destroying property that is in dispute.

Here's where I got the names:
https://www.paypal-media.com/executives
 
#338
BE ADVISED! THE PP SCAM THICKENS...........
I have a call into an atty and am awaiting to hear back.
The receptionist stated in order for an atty to even start anything, I must have the LAST NAMES of the two supervisors I spoke with.

HERE IS THE KICKER:
Paypal supervisors and PP employees REFUSE TO GIVE THEIR LAST NAMES when you call. I asked them during the call and I even called back again to attempt to obtain their last names. NOPE, REFUSED.
This is because PP KNOWS an attorney needs their last names!! So, I would AGAIN have to obtain ANOTHER court order for the release of the supervisor/representatives LAST NAME.

PP tries to make this SO DIFFICULT because they KNOW they are scandalous!!
 
#339
kristie said:
They said my history with them was IRRELEVANT because the buyer submitted a PIECE OF PAPER saying the bag was not authentic and they cannot risk a CHARGEBACK!! That is what this is all about. PAYPAL cannot stand to lose $11K but I can, right?????
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A single piece of paper?

So, not even a comprehensive document detailing all the non-authenticity factors?

I think what they're trying to say is that every retail business suffers 'shrinkage', so one just has to build it into one's prices; but, I realise that that can be easier said than done, if the market will only sustain a certain price.

If you were selling items which you had bought wholesale, your percentage mark-up would probably be such that you could afford to take the loss (as a $100,000 turnover would probably equal, at least, a $50,000 gross profit)

Of course, authentic Birkins are not available wholesale, though, I know.
 
#340
kristie said:
BE ADVISED! THE PP SCAM THICKENS...........
I have a call into an atty and am awaiting to hear back.
The receptionist stated in order for an atty to even start anything, I must have the LAST NAMES of the two supervisors I spoke with.

HERE IS THE KICKER:
Paypal supervisors and PP employees REFUSE TO GIVE THEIR LAST NAMES when you call. I asked them during the call and I even called back again to attempt to obtain their last names. NOPE, REFUSED.
This is because PP KNOWS an attorney needs their last names!! So, I would AGAIN have to obtain ANOTHER court order for the release of the supervisor/representatives LAST NAME.

PP tries to make this SO DIFFICULT because they KNOW they are scandalous!!
Click to expand...

I don't really think that's true. All you need to say is that it is PayPal policy not to release last names, as long as you have the time and date of the call and a first name, it's possible to find out who they are.

Don't listen to receptionists. They're not the lawyers.
 
#341
chloehandbags said:
A single piece of paper?.
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According to the supervisor, they said they only need one piece of paper from a "verifiable" source that the bag is not authentic. They would not even LISTEN to me when I explained she could have submitted a fake bag!

He just kept repeating that they only could go by what the buyer submitted......they just won't LISTEN to anything!
 
#343
BittyMonkey said:
I don't know if this will cheer you up or p!ss you off some more, but:
http://www.paypalsucks.com/

Make sure you read the Horror Story of the Month...not the same situation but shows you that this company is evil, evil, evil.
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Oh yes, I have been all over that site........just INSANE that they continue to operate this way.

I will be emailing EVERY SINGLE PERSON on that email list from paypalsucks.com

Guaranteed.
 
#344
kristie said:
BE ADVISED! THE PP SCAM THICKENS...........
I have a call into an atty and am awaiting to hear back.
The receptionist stated in order for an atty to even start anything, I must have the LAST NAMES of the two supervisors I spoke with.

HERE IS THE KICKER:
Paypal supervisors and PP employees REFUSE TO GIVE THEIR LAST NAMES when you call. I asked them during the call and I even called back again to attempt to obtain their last names. NOPE, REFUSED.
This is because PP KNOWS an attorney needs their last names!! So, I would AGAIN have to obtain ANOTHER court order for the release of the supervisor/representatives LAST NAME.

PP tries to make this SO DIFFICULT because they KNOW they are scandalous!!
Click to expand...



Just pick two names from that website bittymonkey suggested. At least when you file, these two will be served papers, and maybe get the ball rolling for you. How would anyone know you didn't really talk to these people? Besides, insist you wrote the names down when you called. Play dirty with them.
 
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