Mine is the caviar & I'm more & more I'm dissatisfied. I went to Neimans tonight to look at others for comparison, even though I got mine at a boutique in LA. It appears to be 2 things -too much stuff & where the silver Cs are attached is what's causing the pull combined with the stuff in it. I out my stuff in a couple of others as a test ( ones that look like mine) & they all had the potential to do the same thing. I found the larger zip style ( with more card holders -that'll solve half the problem) with the 'embossed' looking Cs to work better. Neimans was sold out of the one I wanted in black ( of course) so I'm going to look other places while traveling this weekend. The question is -will the boutique take mine back? I have only one Chanel bag (love!!!!!!) & a pair of sunnies so absolutely no experience returning to a boutique.