I have been told by my SA that they had people refuse to accept "no" for an answer and decided to camp out in the store for the day and had to be escorted out by security.
i was being served by my SAa when a horrible aggressive woman verbally attacked her to the point my mouth dropped open. basically she was screaming that she came from abroad for B after being 1 or 2 years on a waiting list and she needed to be served immediately as her train departs in one hour! seeing trouble for everyone, I quickly said to my SA that i could wait if she needed to deal with her. But guess what, when my SA started asking her what color, size, she could not remember. The best part is she could not even tell her name and gave several - for the purpose of checking the wait list. nothing was found, and the woman said : " but you colleague told me to come today!" which colleague ? "i dont remmeber his name" well long story short, my SA could not help her but then they found by description that colleague and believe it ot not she got a B! we were both in shock!
i told my SA that i am sorry for H if such "classy" clients r associated with the brand.