I have a BBK from 1966 that I got in mid 2009. Two and a half years since purchase and I have only had her in my possession for about 2 or 3 months total during that time!
I took it in and it was sent to NY for a new handle and general spa. That took about 6 months and was $500. I thought as part of the service they were going to handle all repairs but when I got it back I noticed that there was some restitching/new leather needed on the leather part that attaches to the ring that connects the new handle. At this point I had had the bag for over a year and had not gotten to carry it yet and it looked sound enough to carry so I took her out to an event and used a canvas strap and the leather split where the handle attaches to the bag and the bag fell off my shoulder. Needless to say it became a clutch for the rest of the evening. I happened to be in NYC not to long afterwards and I asked Claude and he remembered the bag. I asked why all the necessary repairs were not done and he said the cost was expensive so they just added a new handle and spruced her up. I wish someone had called me to ask me if I wouldn't mind the additional repairs as I would have rather just had them done at the same time versus further delays in getting to use my bag.
Well I took the bag back in to Hermes in Vienna/Tysons Corner, VA and another 6 months later they called to say it needed to go to Paris and would be $1500 and another several months. Does that sound right just for the repair of the 1-2 inch leather piece that attaches the top of the Kelly to the ring that holds the handle?
I took it in and it was sent to NY for a new handle and general spa. That took about 6 months and was $500. I thought as part of the service they were going to handle all repairs but when I got it back I noticed that there was some restitching/new leather needed on the leather part that attaches to the ring that connects the new handle. At this point I had had the bag for over a year and had not gotten to carry it yet and it looked sound enough to carry so I took her out to an event and used a canvas strap and the leather split where the handle attaches to the bag and the bag fell off my shoulder. Needless to say it became a clutch for the rest of the evening. I happened to be in NYC not to long afterwards and I asked Claude and he remembered the bag. I asked why all the necessary repairs were not done and he said the cost was expensive so they just added a new handle and spruced her up. I wish someone had called me to ask me if I wouldn't mind the additional repairs as I would have rather just had them done at the same time versus further delays in getting to use my bag.
Well I took the bag back in to Hermes in Vienna/Tysons Corner, VA and another 6 months later they called to say it needed to go to Paris and would be $1500 and another several months. Does that sound right just for the repair of the 1-2 inch leather piece that attaches the top of the Kelly to the ring that holds the handle?