Vestiaire Collective experiences?

[Atlantida_13]

This is really helpful, especially the distinction between "trusted seller/V" and "seller ranking". I have been google searching what seller ranking means for days with no good answers coming up.

I´m glad i could help!

Of course, you have very honest sellers (i.e. with the "V" award close to 100% - you can see it putting the pointer over the "V") very well ranked. But you might have some well ranked, but on which you cannot trust that much.

If the seller doesn´t have the "V", you can always ask VC the reason: if it is because the seller does not has enough sales to have the award, you might want to ask the seller some question, to go through the photos minutely and give the seller a chance; if it is because many of it´s products were not compliant... well, you better flee from temptation!

 

[nicole0612]

I´m glad i could help!



Of course, you have very honest sellers (i.e. with the "V" award close to 100% - you can see it putting the pointer over the "V") very well ranked. But you might have some well ranked, but on which you cannot trust that much.



If the seller doesn´t have the "V", you can always ask VC the reason: if it is because the seller does not has enough sales to have the award, you might want to ask the seller some question, to go through the photos minutely and give the seller a chance; if it is because many of it´s products were not compliant... well, you better flee from temptation!

This helps a lot! Thank you. I just purchased a JPG Birkin from a seller, and was a bit concerned reading the feedback on this thread about negative experiences. I will still have it independently authenticated, but it is some relief to use your method and see that my seller has a "V" with 96% of her sales passing the quality control inspection and 149 items sold. So that means 143 out of 149 of her items sold passed the inspection. Of course, that is hoping that the items that did not pass inspection were due to some undisclosed wear marks, versus authenticity issues.

 

[Atlantida_13]

This helps a lot! Thank you. I just purchased a JPG Birkin from a seller, and was a bit concerned reading the feedback on this thread about negative experiences. I will still have it independently authenticated, but it is some relief to use your method and see that my seller has a "V" with 96% of her sales passing the quality control inspection and 149 items sold. So that means 143 out of 149 of her items sold passed the inspection. Of course, that is hoping that the items that did not pass inspection were due to some undisclosed wear marks, versus authenticity issues.

I´m almost sure that those 4% could have been for partly compliant items (and sometimes VC curation team is very trifling - others it lets pass shocking items, like that LV scarf.. - but i believe that most times is only trifling...) or because meanwhile the seller has sold its item some where else and the purchase is canceled (and the seller penalized...).

Good luck with your Birkin

 

[Sparkletastic]

I just bought a bag from them that arrived on Friday. It took 13 days from purchase to arrival. The delay seemed to be on the leg from the seller to VC. After VC released it, it took 3 days from France to US via DHL.

And on condition. Mine was listed as very good and it came like new (better than described.)

 

[nicole0612]

I´m almost sure that those 4% could have been for partly compliant items (and sometimes VC curation team is very trifling - others it lets pass shocking items, like that LV scarf.. - but i believe that most times is only trifling...) or because meanwhile the seller has sold its item some where else and the purchase is canceled (and the seller penalized...).



Good luck with your Birkin

It sounds like I can definitely hope for the best in that case! Look out for a reveal post if all goes well

 

[lovely64]

Let me tell you that it is really surprising for me. Because on the seller side it the opposite...



I have sold an amazing and rare Fendi fur jacket, new with tags, and after checked it was partially compliant because it had a couple of almost hidden spots where the underfur was showing. But Silver fox fur might have indeed those kind of tufts in the tail fur. And I told the curation team that they had lead the buyer into error by misexplaining the facts: the jacket had no signs of wear. It had a couple of tufts.



The seller refused the discount offered by VDC due to that stupid non partially compliant, but after, when i have relisted it for a lower price, the same person bought it... And I had no complains about it ((

This has happened to me twice, once it was my very good condition Canada goose kensington parka that only needed drycleaning! VC did the same although one time they accepted it but told me I should have marked good condition and not very good condition due to it being white in need of drycleaning. The buyer refused. The second time it sold I had marked it as good condition but this time vc required further information from me. When I clicked the link to reply it just kept taking me to their main site so I have no idea what they wanted. The buyer cancelled the sale this time too

the second time was an extremely rare Hermes Twilly in mint condition. They said it was partially compliant and I should accept a €25 lower price. I did but the buyer refused. I have no idea what was wrong??

 

[Atlantida_13]

This has happened to me twice, once it was my very good condition Canada goose kensington parka that only needed drycleaning! VC did the same although one time they accepted it but told me I should have marked good condition and not very good condition due to it being white in need of drycleaning. The buyer refused. The second time it sold I had marked it as good condition but this time vc required further information from me. When I clicked the link to reply it just kept taking me to their main site so I have no idea what they wanted. The buyer cancelled the sale this time too

the second time was an extremely rare Hermes Twilly in mint condition. They said it was partially compliant and I should accept a €25 lower price. I did but the buyer refused. I have no idea what was wrong??

I always send my items cleaned accordingly to the tag info, but in my oppinion, VC´s is not very clever: when they receive an item which needs drycleaning (I believe they have a lot of that) they should send it to be clean, themselves (they could even have their own dry cleaning...) and charge that to the seller; that way, they would´t loose a sale and everybody was happy. But instead, they give the buyer the change to refuse the sale (sometimes it is just the excellent excuse the buyer has to rest a guilty conscience) and to cause a bad impression, specially if it is the 1st purchase, cause the buyer might think about the chances of next item comes also not cleaned...

On the second time you had no possibility to see what they want, because the buyer was fast to refused, and from that moment, the "case" disappears...

 

[nicole0612]

I have an update to my VC Hermes JPG Birkin purchase. I received an email today stating that the item is only partially compliant, as we have been discussing lately!
The message says that it does not match the description due to being stated as "very good condition" when it should be "good condition" due to scratches on the hardware and "leather marked". I will include the pictures they sent of the noncompliant parts they noted. The scratched hardware seems like no big deal to me at all. The leather "marks" are what I would like feedback on. Does this seem like a problem?
They are offering me $114 price reduction, BUT it is only in the form of a coupon to use towards my NEXT PURCHASE. I don't really think I would use this rebate in the future (it doesn't seem like it is worth the hassle to ship to the US for a small item, and $114 is insignificant for a large item).
I just need input on the leather damage shown. Should I accept the sale or cancel? The price is good, but not much cheaper than via eBay after customs are paid, and Returns are likely easier via eBay of here is a big problem with quality once I get the bag.
I am not desperate for the bag, but I do want it if the leather will not appear damaged when looking at it (I would rather pay a little more for a bag that looks good when inspected). For me, hardware scratches and somewhat scuffed corners are OK, but what they are showing about the leather damage/marks...I can't quite tell what it means.
Also, if I used a coupon code when I purchased the bag, do I still get that discount if I accept the new price (which is basically just a rebate towards my next purchase), because the coupon code that I used for the purchase has now expired. Thank you!

 

[nicole0612]

Does anyone know if there is a way to request additional photos from VC's quality control department when a variance is found? I would like to see an additional photo of what they call "leather marked", but I do not see the option on their website to ask for another photo or for clarification. Even a more detailed explanation of the problem would be helpful if I could get it.

 

[Atlantida_13]

I have an update to my VC Hermes JPG Birkin purchase. I received an email today stating that the item is only partially compliant, as we have been discussing lately!
The message says that it does not match the description due to being stated as "very good condition" when it should be "good condition" due to scratches on the hardware and "leather marked". I will include the pictures they sent of the noncompliant parts they noted. The scratched hardware seems like no big deal to me at all. The leather "marks" are what I would like feedback on. Does this seem like a problem?
They are offering me $114 price reduction, BUT it is only in the form of a coupon to use towards my NEXT PURCHASE. I don't really think I would use this rebate in the future (it doesn't seem like it is worth the hassle to ship to the US for a small item, and $114 is insignificant for a large item).
I just need input on the leather damage shown. Should I accept the sale or cancel? The price is good, but not much cheaper than via eBay after customs are paid, and Returns are likely easier via eBay of here is a big problem with quality once I get the bag.
I am not desperate for the bag, but I do want it if the leather will not appear damaged when looking at it (I would rather pay a little more for a bag that looks good when inspected). For me, hardware scratches and somewhat scuffed corners are OK, but what they are showing about the leather damage/marks...I can't quite tell what it means.
Also, if I used a coupon code when I purchased the bag, do I still get that discount if I accept the new price (which is basically just a rebate towards my next purchase), because the coupon code that I used for the purchase has now expired. Thank you!
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I was not aware that the rebate was in a "form of a coupon to use towards my NEXT PURCHASE"... I never bought a non-compliant item. I regret to know that, since it is not fair.

Regarding the " leather "marks" " I guess it will be what is shown on the 2nd pic. If it is the only thing, besides the hardware, it doesn´t seem to be nothing special. But you can contact them throught the "HELP & SUPPORT" that you´ll find in the bottom of their page, and then click "contact us" and fill everything, asking if it is the only mark in the leather and if they can send you more photos.

You can always try to leave a message to the seller, explaining the situation, and in the case you decided not to accept VDC propossal, you can tell her that you are interested, but not in that kind of discount, and that if she places the bag back in sale, you would be willing to buy it for (and make your own proposal).

Good luck

 

[lovely64]

I always send my items cleaned accordingly to the tag info, but in my oppinion, VC´s is not very clever: when they receive an item which needs drycleaning (I believe they have a lot of that) they should send it to be clean, themselves (they could even have their own dry cleaning...) and charge that to the seller; that way, they would´t loose a sale and everybody was happy. But instead, they give the buyer the change to refuse the sale (sometimes it is just the excellent excuse the buyer has to rest a guilty conscience) and to cause a bad impression, specially if it is the 1st purchase, cause the buyer might think about the chances of next item comes also not cleaned...



On the second time you had no possibility to see what they want, because the buyer was fast to refused, and from that moment, the "case" disappears...

I agree but I write in my description that it needs drycleaning. It's not something I try to hide! It's a white Canada goose kensington parka so drycleaning is nothing out of the ordinary in this case.

 

[lovely64]

Does anyone know if there is a way to request additional photos from VC's quality control department when a variance is found? I would like to see an additional photo of what they call "leather marked", but I do not see the option on their website to ask for another photo or for clarification. Even a more detailed explanation of the problem would be helpful if I could get it.

In this case I think it's disgusting that the seller said it was in very good condition. It's not and the damage to the hole is visible and not foreseeable. I am not sure what I would do to be honest. Good luck!

 

[lovely64]

Does anyone know if there is a way to request additional photos from VC's quality control department when a variance is found? I would like to see an additional photo of what they call "leather marked", but I do not see the option on their website to ask for another photo or for clarification. Even a more detailed explanation of the problem would be helpful if I could get it.

The bag must have been stuffed to the brim and forced to close, hence the damaged hole. And yes, ask the seller. I also think people should be informed about the not very good condition incase the seller is making a habit out of misrepresenting their items.

 

[nicole0612]

I was not aware that the rebate was in a "form of a coupon to use towards my NEXT PURCHASE"... I never bought a non-compliant item. I regret to know that, since it is not fair.

Regarding the " leather "marks" " I guess it will be what is shown on the 2nd pic. If it is the only thing, besides the hardware, it doesn´t seem to be nothing special. But you can contact them throught the "HELP & SUPPORT" that you´ll find in the bottom of their page, and then click "contact us" and fill everything, asking if it is the only mark in the leather and if they can send you more photos.

You can always try to leave a message to the seller, explaining the situation, and in the case you decided not to accept VDC propossal, you can tell her that you are interested, but not in that kind of discount, and that if she places the bag back in sale, you would be willing to buy it for (and make your own proposal).

Good luck

I agree, I was disappointed to find out that price adjustments due to undisclosed damage are only in the form of a discount towards your next purchase.
Thank you for your good ideas regarding how to get the additional details. I followed the links and requested more photos of the marked leather from VC, but they stated that once their QC inspects an item, it is boxed up again and no additional photos can be taken. I emailed them back and asked if they could describe the damage to me in words based on the photo they took, and am awaiting a response. In the meantime, I sent a message to the seller as you suggested and asked her if she could describe the damage to me, and am also awaiting her response.

 

[nicole0612]

The bag must have been stuffed to the brim and forced to close, hence the damaged hole. And yes, ask the seller. I also think people should be informed about the not very good condition incase the seller is making a habit out of misrepresenting their items.

Thanks, those are good ideas on both points. I sent a message to the seller alerting her to the situation and asking if she could describe the damage to me. I can't really tell from the photo if the leather is just stretched, or if the leather has actually worn away a bit at the friction point. You can see in the photo that some uncolored leather is showing through at the "damaged" point, but I am not sure if the dye has just worn away there and can be redyed (no big deal), or if the leather has torn a bit there.