Vestiaire Collective experiences?

[Atlantida_13]

I just have bought a bag from VC and the seller is in USA. After reading your post I was careful about the duties and I have checked on line and have learned that to receive it in the UK I would have to pay twice as much in comparison to VC charges. So I have paid to them.

But I have received a LV silk scarf today. Described as in very good condition. I shall attach some pictures now. SO you have a look at their very good condition full of stains and pulled threads

Let me tell you that it is really surprising for me. Because on the seller side it the opposite...

I have sold an amazing and rare Fendi fur jacket, new with tags, and after checked it was partially compliant because it had a couple of almost hidden spots where the underfur was showing. But Silver fox fur might have indeed those kind of tufts in the tail fur. And I told the curation team that they had lead the buyer into error by misexplaining the facts: the jacket had no signs of wear. It had a couple of tufts.

The seller refused the discount offered by VDC due to that stupid non partially compliant, but after, when i have relisted it for a lower price, the same person bought it... And I had no complains about it ((

 

[millivanilli]

x

oh noooo!!!! poor you!

 

[Gravitsap]

So glad you paid with PayPal! They have been great in the past with getting me a refund when I was sold an item that did not match the description. Good luck!

Yes, I have no doubts I will get my refund, thanks god for PayPal..

Let me tell you that it is really surprising for me. Because on the seller side it the opposite...

I have sold an amazing and rare Fendi fur jacket, new with tags, and after checked it was partially compliant because it had a couple of almost hidden spots where the underfur was showing. But Silver fox fur might have indeed those kind of tufts in the tail fur. And I told the curation team that they had lead the buyer into error by misexplaining the facts: the jacket had no signs of wear. It had a couple of tufts.

The seller refused the discount offered by VDC due to that stupid non partially compliant, but after, when i have relisted it for a lower price, the same person bought it... And I had no complains about it ((

Sorry to hear that has happened to you. It just shows how inconsistent is their quality check team. Once I have bought VGC Burberry trousers and they have noticed a small, really small tiny mark on the bottom, perhaps from the washing powder, but they have send me an email with the picture of that mark asking if I am still happy to proceed with the purchase The mark came off with a couple of brush strokes. And I did proceed with the purchase indeed.

 

[Gravitsap]

So glad you paid with PayPal! They have been great in the past with getting me a refund when I was sold an item that did not match the description. Good luck!

A small update since yesterday. There is a note in PayPal resolution centre from VC for me. "Dear,
We unlocked a return for your order, We will issue a full refund once you sent the item back to us. Best regards, Vestiaire Collective." There we go

 

[brilldisguise]

Hi, i'm quite new to this thread, but wondered if anyone had much experience with VC shipments? Obviously the whole process takes ages, but now my item has finally shipped I was expecting to receive it within 48 hours but it's hardly moved from France, see tracking details:

12/04/2016 Your parcel is being shipped. Nord platform
12/04/2016 Your parcel is being shipped. COLIPOSTE LA POSTE
12/04/2016 Colis remis pour l'acheminement par flashage machine de tri Nord platform
11/04/2016 Your parcel is being shipped. Ile-de-France Nord platform
11/04/2016 Your parcel is being shipped. COLIPOSTE LA POSTE
11/04/2016 Your parcel is ready to be shipped. It will be soon handed over to La Poste. Ile-de-France Nord platform
08/04/2016 Your parcel is ready to be shipped. It will be soon handed over to La Poste.

Anyone know how long it usually takes, only to the UK? It's coming to my work address so I need to keep an eye out. Thanks so much x

 

[Gravitsap]

Hi, i'm quite new to this thread, but wondered if anyone had much experience with VC shipments? Obviously the whole process takes ages, but now my item has finally shipped I was expecting to receive it within 48 hours but it's hardly moved from France, see tracking details:

12/04/2016 Your parcel is being shipped. Nord platform
12/04/2016 Your parcel is being shipped. COLIPOSTE LA POSTE
12/04/2016 Colis remis pour l'acheminement par flashage machine de tri Nord platform
11/04/2016 Your parcel is being shipped. Ile-de-France Nord platform
11/04/2016 Your parcel is being shipped. COLIPOSTE LA POSTE
11/04/2016 Your parcel is ready to be shipped. It will be soon handed over to La Poste. Ile-de-France Nord platform
08/04/2016 Your parcel is ready to be shipped. It will be soon handed over to La Poste.

Anyone know how long it usually takes, only to the UK? It's coming to my work address so I need to keep an eye out. Thanks so much x

What you are experiencing is quite normal. Usually it takes around 5 working days for UK from France. Tomorrow it will be here and I think you get it on Thursday x

 

[brilldisguise]

What you are experiencing is quite normal. Usually it takes around 5 working days for UK from France. Tomorrow it will be here and I think you get it on Thursday x

Ah thank you! It's just such an odd tracking service! So many words and yet hardly any information. Really hoping to get it before the end of the week. Looks like it's just been sat there for 3 working days, 5 in total. Oh well, thanks again xx

 

[Gravitsap]

Ah thank you! It's just such an odd tracking service! So many words and yet hardly any information. Really hoping to get it before the end of the week. Looks like it's just been sat there for 3 working days, 5 in total. Oh well, thanks again xx

You are welcome
This is how one of my parcels looked like

03/21/2016 Your package has arrived. GB - Raunds, Northants
03/21/2016 Your package is being prepared for delivery. GB - Raunds, Northants
03/21/2016 Your package has arrived at its distribution site GB - Raunds, Northants
03/18/2016 Your package arrived in the country of destination GB - Oldbury
03/17/2016 Your package is in transit. North platform
03/17/2016 Your package is in transit. COLIPOSTE MAIL
03/17/2016 Package delivered for routing by flash sorting machine North platform
03/16/2016 Your package is in transit. Platform Ile-de-France Nord
03/16/2016 Your package is in transit. COLIPOSTE MAIL
03/16/2016 Your package is ready to be shipped, it will be handed over to La Poste. Platform Ile-de-France Nord
03/16/2016 Your package is ready to be shipped, it will be handed over to La Poste.

As you can see it does take only a couple of days once in UK x

 

[hanzi]

I just have bought a bag from VC and the seller is in USA. After reading your post I was careful about the duties and I have checked on line and have learned that to receive it in the UK I would have to pay twice as much in comparison to VC charges. So I have paid to them.

But I have received a LV silk scarf today. Described as in very good condition. I shall attach some pictures now. SO you have a look at their very good condition full of stains and pulled threads

Eh this has got to be a joke, right? It is SO apparent nobody bothered even looking at the scarf. TBH it's quite disgusting. What are those spots even? Foundation or coffee? Just no.
As I posted on here ages ago, I was once sent a Vera Wang top in "very good" condition that had holes in it. I noticed within 5 minutes of unpacking - way to go VC! I swear, if it wasn't for Condé Nast being behind VC, they'd have been out of business years ago.

 

[brilldisguise]

You are welcome
This is how one of my parcels looked like

03/21/2016 Your package has arrived. GB - Raunds, Northants
03/21/2016 Your package is being prepared for delivery. GB - Raunds, Northants
03/21/2016 Your package has arrived at its distribution site GB - Raunds, Northants
03/18/2016 Your package arrived in the country of destination GB - Oldbury
03/17/2016 Your package is in transit. North platform
03/17/2016 Your package is in transit. COLIPOSTE MAIL
03/17/2016 Package delivered for routing by flash sorting machine North platform
03/16/2016 Your package is in transit. Platform Ile-de-France Nord
03/16/2016 Your package is in transit. COLIPOSTE MAIL
03/16/2016 Your package is ready to be shipped, it will be handed over to La Poste. Platform Ile-de-France Nord
03/16/2016 Your package is ready to be shipped, it will be handed over to La Poste.

As you can see it does take only a couple of days once in UK x

Ah that's brilliant, thank you x

 

[Atlantida_13]

Yes, I have no doubts I will get my refund, thanks god for PayPal..



Sorry to hear that has happened to you. It just shows how inconsistent is their quality check team. Once I have bought VGC Burberry trousers and they have noticed a small, really small tiny mark on the bottom, perhaps from the washing powder, but they have send me an email with the picture of that mark asking if I am still happy to proceed with the purchase The mark came off with a couple of brush strokes. And I did proceed with the purchase indeed.

At the end, I believe that if one measures the pros and cons, and if one gets used to

- take a closure look at the photos
- ask all the questions to the sellers and to VDC
- pays attention to the number of sold items and to the fact of being or not a trusted seller / profile (that´s the golden "V" award next to the seller´s name) because the seller ranking (i.e., if it is #1 or #1000) is determined only by the number of followers, likes, items for sale and sold items (but remember if someone arrives and puts 2000 items for sale at once, it is most probable that they will get many likes and followers before they even sell an item... So one must guide byt the sellers award, not by the ranking.

... VDC is a place where one can get very good deals: because one can buy luxury items for real bargins, but also, because one can get much sought-after items (even if the price is really close to the retail... Or above, but that happens with art pieces, as well. And there some very rare items, or that one that everyone is looking for, the seller is free to make its price... And the buyers are free to purchase, or not...)


Just to finalize... One of these days there was a vintage Ferrari for sale on Ebay for $6 000 000!!! And it seems it was sold!!! Of course, the price the seller was asking for was tens of times more than the retail price... :sunnies

 

[Gravitsap]

Eh this has got to be a joke, right? It is SO apparent nobody bothered even looking at the scarf. TBH it's quite disgusting. What are those spots even? Foundation or coffee? Just no.
As I posted on here ages ago, I was once sent a Vera Wang top in "very good" condition that had holes in it. I noticed within 5 minutes of unpacking - way to go VC! I swear, if it wasn't for Condé Nast being behind VC, they'd have been out of business years ago.

I do remember reading your post... Can't remember did you go for refund in the end?

Just to finalize... One of these days there was a vintage Ferrari for sale on Ebay for $6 000 000!!! And it seems it was sold!!! Of course, the price the seller was asking for was tens of times more than the retail price... :sunnies

Absolutely agree! Despite of my bad experiences I had a good number of a good ones. I was lucky to find some absolutely amazing things, brand new, but not available in the shops any more. I guess I was lucky with my first purchases. I did trust to VC blindly, thinking that these people double check it for me and I can rely on them. Was my mistake. It does not work like that always. So, a lot of research still on buyer. But since I pay with PayPal I feel I risk nothing. It is my third item I am returning to them via PayPal resolution centre. As soon as I started to talk to them through PayPal, they seems accepted my request for refund unconditionally. They even are not asking for any pictures to prove what I say.

 

[hanzi]

I do remember reading your post... Can't remember did you go for refund in the end?

Yup, I got a full refund rather quickly and I didn't even go through PayPal. Following up on the Vera Wang fail, I wrote a post how I made it work that time: no chit-chat/explanations in my email, just a brief list of numbers and data (bold) and that was that. I think they instantly felt there was no messing around with me :grouch: ...or there was a competent VC-costumer service employee for once

 

[nicole0612]

At the end, I believe that if one measures the pros and cons, and if one gets used to

- take a closure look at the photos
- ask all the questions to the sellers and to VDC
- pays attention to the number of sold items and to the fact of being or not a trusted seller / profile (that´s the golden "V" award next to the seller´s name) because the seller ranking (i.e., if it is #1 or #1000) is determined only by the number of followers, likes, items for sale and sold items (but remember if someone arrives and puts 2000 items for sale at once, it is most probable that they will get many likes and followers before they even sell an item... So one must guide byt the sellers award, not by the ranking.

... VDC is a place where one can get very good deals: because one can buy luxury items for real bargins, but also, because one can get much sought-after items (even if the price is really close to the retail... Or above, but that happens with art pieces, as well. And there some very rare items, or that one that everyone is looking for, the seller is free to make its price... And the buyers are free to purchase, or not...)


Just to finalize... One of these days there was a vintage Ferrari for sale on Ebay for $6 000 000!!! And it seems it was sold!!! Of course, the price the seller was asking for was tens of times more than the retail price... :sunnies

This is really helpful, especially the distinction between "trusted seller/V" and "seller ranking". I have been google searching what seller ranking means for days with no good answers coming up.

 

[nicole0612]

A small update since yesterday. There is a note in PayPal resolution centre from VC for me. "Dear,

We unlocked a return for your order, We will issue a full refund once you sent the item back to us. Best regards, Vestiaire Collective." There we go

Good news! Glad to hear it, though it is still extra work for you to go through the return process.