Vestiaire Collective experiences?

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#1,189
vesna said:
wow, I did not like it at all, I am in Canada, purchase did not involve a LOT of money but still:

I just bought two Hermes twillies from them, offered a seller nice price, $125 instead of $137, was happy because those are hard to find (LEGENDE KUNA PEOPLE DE PANAMA). When she agreed I paid at once + $40 shipping, and I immediately contacted VC main website about shipping. They stated generally they used post or DHL, and I begged them to use regular post - hey ! two pieces of silk with no boxes in an envelope, $40 shipping should cover regular mail and to be honest Canada Post often just does not look at all parcels and I get them with no duties. . NO, they responded that they did not know who would dispatch, FEDEX or DHL because those they only use for North America, NOT regular post. few days later as I expected DHL comes with a thin envelope, and for my $250 purchase they added $125 in all DHL taxes, duties, everything (and I already paid full $40 shipping on the top of it) . One twilly was the same I have, I wanted another on for the pair, but the other, even though it is made of the original earliest issue of scarf, I see it is from Hermes scarf, it had no small tag on it, and it is a centimeter wider than twillies. Well made but not like other Hermes twillies. I am stuck with this purchase, they told me that I could have refused to pay DHL taxes, and they would post them for sale on my VC account.....I paid thinking all will be OK, now I decided to let VC go to $#@#$ without arguling with them at all any more, and NEVER to bother again. I did see the twilly maxi I was looking for, it is $400 !!! so much more than on hermes.com, but because it is a sold out colourwar cavalcadour in orange, however I would not dare touch their website ever again. For European customers it might be fine.

Sorry for big rant but ........I had to give you a fair warning, i know that you are after a very expensive goodie, and don't want you to get a nasty surprise
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Wow, so sorry to read this. What a total rip off!😐
 
#1,191
millivanilli said:
Did you get it authetificated? In my country it is not a secret that VC sometimes sells fakes, no matter if they write "authenticity guaranteed".
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I did not, as it was missing a few of the required pictures and there is a language gap. The seller does seem to be prolific in selling, and I assume she would not be still allowed on the site if she was selling fakes (I hope!).
I was relying on VC authenticating the bag before sending it to me, so I hope that they are generally correct in their authentication. I don't mind paying for authentication once the bag gets here to verify, but I would still be out quite a hefty fee for customs and for shipping it back. I did pay through PayPal due to the recommendations on this thread.
 
#1,192
nicole0612 said:
I did not, as it was missing a few of the required pictures and there is a language gap. The seller does seem to be prolific in selling, and I assume she would not be still allowed on the site if she was selling fakes (I hope!).
I was relying on VC authenticating the bag before sending it to me, so I hope that they are generally correct in their authentication. I don't mind paying for authentication once the bag gets here to verify, but I would still be out quite a hefty fee for customs and for shipping it back. I did pay through PayPal due to the recommendations on this thread.
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well, if you returned the items, then customs would be returned to you. I have done it before. Even further, with some Japanese purchase which came via regular mail, with full customs documentation, I had customs paid horribly high because the seller reported the real in store value of the agenda cover, not what I paid. There is a paper there in all customs paperwork which has an option of disputing the charge for any reason, one reason being return, or other like mine, that the customs were incorrectly calculated. I sent to customs agency that form and a print from ebay and payPal page stating how much I really paid, they refunded me at once.


I was thinking of returning the whole twilly parcel back and going through the process, but I simply have to strength to do it now. I wanted the other twilly, the "not real" one is from the genuine Hermes scarf in the nicest colourway, and I can use it as a handle of matching in colour Balenciaga strapless clutch, so I decided to just close VC case in my head.


If anything goes wrong with your purchase, and I doubt it, there will be plenty of help here to get your money back.
 
#1,194
vesna said:
well, if you returned the items, then customs would be returned to you. I have done it before. Even further, with some Japanese purchase which came via regular mail, with full customs documentation, I had customs paid horribly high because the seller reported the real in store value of the agenda cover, not what I paid. There is a paper there in all customs paperwork which has an option of disputing the charge for any reason, one reason being return, or other like mine, that the customs were incorrectly calculated. I sent to customs agency that form and a print from ebay and payPal page stating how much I really paid, they refunded me at once.


I was thinking of returning the whole twilly parcel back and going through the process, but I simply have to strength to do it now. I wanted the other twilly, the "not real" one is from the genuine Hermes scarf in the nicest colourway, and I can use it as a handle of matching in colour Balenciaga strapless clutch, so I decided to just close VC case in my head.


If anything goes wrong with your purchase, and I doubt it, there will be plenty of help here to get your money back.
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It's great you can get refund from custom agency in Canada. In my experience it's almost impossible in US, I had to deal with it twice. Once with VC return via DHL (2 months of fighting with them and I got refund) and another one with FedEx (no refund even after I submitted the claim, they wouldn't even consider my proof of return).
US customers be careful.
 
#1,195
I see alot of problems on the Authenticate This Chanel thread with the VC items. I would say at least half the time there aren't enough pics to authenticate or the item is fake.
 
#1,196
vesna said:
well, if you returned the items, then customs would be returned to you. I have done it before. Even further, with some Japanese purchase which came via regular mail, with full customs documentation, I had customs paid horribly high because the seller reported the real in store value of the agenda cover, not what I paid. There is a paper there in all customs paperwork which has an option of disputing the charge for any reason, one reason being return, or other like mine, that the customs were incorrectly calculated. I sent to customs agency that form and a print from ebay and payPal page stating how much I really paid, they refunded me at once.


I was thinking of returning the whole twilly parcel back and going through the process, but I simply have to strength to do it now. I wanted the other twilly, the "not real" one is from the genuine Hermes scarf in the nicest colourway, and I can use it as a handle of matching in colour Balenciaga strapless clutch, so I decided to just close VC case in my head.


If anything goes wrong with your purchase, and I doubt it, there will be plenty of help here to get your money back.
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GemsBerry said:
It's great you can get refund from custom agency in Canada. In my experience it's almost impossible in US, I had to deal with it twice. Once with VC return via DHL (2 months of fighting with them and I got refund) and another one with FedEx (no refund even after I submitted the claim, they wouldn't even consider my proof of return).

US customers be careful.
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I will save all of my paperwork, and at least give it a shot to refund customs if it ends up being required. I purchased the bag 2 days ago, and it is still listed as pending on VC's site. I emailed their CS and they said it was standard procedure with a first purchase from VC for it to take 2 days for them to verify my account/payment. I see in their fine print that it may take up to 30 days for the bag to be sent to me, so the suspense may continue for awhile before I get my bag. Here's hoping that it arrives on time, authentic, with a reasonable customs fee (9%)! If not, I will be thankful for everyone's tips here to get as much of my money back as possible.
 
#1,197
#1,200
gail13 said:
No but you can try doing a search in the threads, and I'd get the bag authenticated in the Hermes threads,
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Kimora said:
Read all her sold items (Chanel) why she never kept the authenticate cards and claimed it LOST... Just be careful...
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Thanks for the info. I did not see anything about her specifically in the threads, but upon reading the comments on some of the sold bags, some seemed a bit sketchy. Unfortunately, since the bag is listed as sold, it cannot be authenticated in the AT Hermes thread, but I will certainly get it authenticated when it arrives. I also noticed in the comments that one of her bags was rejected by a buyer due to undisclosed damage...
 
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