Vestiaire Collective experiences?

[ilove$]

I bought a Chanel bracelet like this, but in a burgundy color, back in January. I had a nice experience on the site, I just hope Chanel really made this bracelet, because it doesn't have a Chanel stamp inside on the letter.
Just the gold cc's on the pearls.
That's why I did research and saw they sold two other bracelets like mine, but one in the white above and a blue one as well. I bought it from a #1 seller on there, it's a Paris vintage reseller

View attachment 3318962

 

[Gravitsap]

I bought a Chanel bracelet like this, but in a burgundy color, back in January. I had a nice experience on the site, I just hope Chanel really made this bracelet, because it doesn't have a Chanel stamp inside on the letter.
Just the gold cc's on the pearls.
That's why I did research and saw they sold two other bracelets like mine, but one in the white above and a blue one as well. I bought it from a #1 seller on there, it's a Paris vintage reseller

View attachment 3318962

Why won't you ask the experts on Chanel thread? I would hate to have something and doubt it's authenticity

 

[marijamjau]

As a seller I have had good experiences with the, but as a buyer I was shocked at the customer service (lack of) that I got.

I bought this jacket from them, first it didnt reach them for 2 weeks, which isnt their fault but annoying nonetheless. Once it reached them it was stuck in quality control for 2 weeks, no one notified me about anything. I emailed numerous times and didnt get any answers, then I got one answer saying they will update my case soon.
Basically, after 5 weeks in total, I was calling them, on their super mega expensive number, where I had to call 6 different times, day after day. Each and every time I was met by arrogant representatives, never once did I get an apology from anyone either. They couldn't locate my item, and I was promised it would be located within a day and that a case was opened. Every time I called back I was told no case had been opened, but that they will get on it that day.

I was offered no discount as a gesture of goodwill, no nothing. I am a regular customer there, and I pointed it out to the very arrogant girl on the phone, who got so annoyed by me asking, despite me waiting for 6 weeks for my item and being ignored in every attempt of communication with them.
She then got angry and said that "fine, we will give you free shipping on your next purchase", which made me even more fuming as I obviously will never shop there again.

Next day I called back and was told that finally, my item had been damaged in their warehouse and that they cant send it to me. Never received any free shipping even, got my refund but never got refunded the 40 pounds I had paid for the import taxes and shipping, although I argued with them over it. I asked to be sent the item anyways altho it was damaged, which they were very fast to decline. Maybe someone else took it? I don't know.

I left a comment on the sellers page notifying her that her items were ruined, and VC were quick to delete it.

 

[Hanna Flaneur]

I only started buying at Vestiaire Collective in the last two months and so far had made 4 transactions:

1) a lovely Chanel jacket, unfortunately bought one size too big and decided to relist it

2) a Chanel suit, but I was hit with a buyers remorse and after looking at the same suit on different portals (the realreal, eBay) decided I didn't like it all that much.
Lucky for me whoever was doing a quality check decided that the item didn't match the description. They offered two options: lower the price and provide me with a code that covered the difference or cancel the whole transaction. I decided to cancel and within 7 days got my money back.

3) a black/navy blue Chanel suit. Perfect condition and price. Couldn't be happier

4) still pending. Hope it turns out alright, because the price was warningly low for a Chanel jacket.

Overall I'm pretty happy with my experience, I hope it carries when I start selling.

FYI always check google for promo codes for free shipping

 

[Atlantida_13]

Yes I will never understand their procing policy! So many items are way above retail. But when I tried to list never worn Loubs with box, receipt, still with tags etc they would not accept 100€ under retail price. Very confusing!

It has to due with the reseling value of the item, i.e., if it is much sought-after or not. For example, classic Chanel bags and Birkins can sell for almost their boutique price, as well as Pigalle Loubi´s.

Yes, the curation team is indeed and headache!!

I am also a buyer and a seller. I believe I´ve been lucky as a buyer, since I have no complains. But as a seller...:rain:

- VDC curation team refuses items arguing that they are not the current trend, but then I see similar items selling there... Most of the items refused were sold in other reseling platforms for the price that I was asking... I believe that buyers know if they like the items or not. Concerning the trends, not everyone likes to follow ALL trends.

- Most times they do not accept the 1st photo on a mannequin... and they are really annoying with it, and they do not list the item until you send them a photo of the item flat... It drives me crazy, specially because I see many sellers with their items on mannequins (so again, they have different polices to different sellers...)

I use to send the items that I sell same or next day, and they arrive to VDC less than 24h after. But sometimes they take a long time to check the item. Recently one of my items was already with them when it was purchased, and 2 weeks after they were still asking me to ship the item... I had to contact them to remember they had it with them! And once they have lost one item in their warehouse (I have shipped it together with another sold item, so they arrived at the same time, of course) and I was never refunded. The buyer was refunded, I lost the item and the money and they gave me a negative rate in that transaction ullhair:

I have no complains regarding their customer service: always very polite.

 

[selnee]

Yeah they have completely lost a pair of heels I sold on there. They didn't pass quality control because of heel height. I was 1/2 inch off. I didn't realize they measure the backside of the heel and I measured on the side which is what I've always thought was retail standard. Well anyway, so they still haven't shipped them back to me and I got a deduction on my QC percentage. It was a $300 sale and now I dont have my heels back nor have I been paid. It's been 3 months. Be careful selling with them.

 

[seagullz]

just curious, wanted to get something from there but the item is 'currently in another basket' , does that mean the bag is not sold yet? but i have read the faq, it say it will be reserved for Preimum member up to 30mins..but i still cannot get it...any idea why? thanks

 

[Atlantida_13]

just curious, wanted to get something from there but the item is 'currently in another basket' , does that mean the bag is not sold yet? but i have read the faq, it say it will be reserved for Preimum member up to 30mins..but i still cannot get it...any idea why? thanks

Hi Seagullz,

Yes, that usually means that they are checking the account of the buyer. Sometimes it takes a couple of days until they have the reply from the bank... Just be patient and keep watching it, cause it might happen that the account is not ok and the item will be available for sale again. Don´t let it go

Have a lovely day and good luck

 

[Atlantida_13]

Yeah they have completely lost a pair of heels I sold on there. They didn't pass quality control because of heel height. I was 1/2 inch off. I didn't realize they measure the backside of the heel and I measured on the side which is what I've always thought was retail standard. Well anyway, so they still haven't shipped them back to me and I got a deduction on my QC percentage. It was a $300 sale and now I dont have my heels back nor have I been paid. It's been 3 months. Be careful selling with them.

Yes, I do believe that sometimes the ranking showing on the "trusted seller" is more because of VDC mistakes...

 

[seagullz]

Hi Seagullz,

Yes, that usually means that they are checking the account of the buyer. Sometimes it takes a couple of days until they have the reply from the bank... Just be patient and keep watching it, cause it might happen that the account is not ok and the item will be available for sale again. Don´t let it go

Have a lovely day and good luck

Thank you dear! So I have to keep refreshing the product link? Cross fingers yeah.

 

[nicole0612]

Has anyone in the USA purchased from Vestaire recently? I was about to buy a Hermes bag that I came to an agreement for $5250, with the discount it would be $4758 including the $58 shipping fee. The surprise at checkout is the ~$800 customs duty fee that they recommend I pre-pay (~15% fee). There is an option to wait and pay the customs fee later when the bag arrives. Any experiences with this? Any ideas on how much the customs fee would be if I wait to pay the actual price versus the 15% estimate they are asking for? It is a leather bag. Thank you!

 

[EmileH]

Has anyone in the USA purchased from Vestaire recently? I was about to buy a Hermes bag that I came to an agreement for $5250, with the discount it would be $4758 including the $58 shipping fee. The surprise at checkout is the ~$800 customs duty fee that they recommend I pre-pay (~15% fee). There is an option to wait and pay the customs fee later when the bag arrives. Any experiences with this? Any ideas on how much the customs fee would be if I wait to pay the actual price versus the 15% estimate they are asking for? It is a leather bag. Thank you!

I have experience with this. You should not pay vestiaire the customs fees. Wait and pay DHL. You will pay 10% or so. They will call you and you can pay by credit card over the phone or by Internet. It delays your delivery by a day but you would save 250 or so.

 

[nicole0612]

I have experience with this. You should not pay vestiaire the customs fees. Wait and pay DHL. You will pay 10% or so. They will call you and you can pay by credit card over the phone or by Internet. It delays your delivery by a day but you would save 250 or so.

Thank you! I was just reading your excellent post regarding this. Vestaire is charging 15% of the original price = $782.50. (Bag is $5,250 originally, $4,700 with a coupon code). DHL is about 9% according to H for H's update, so that would be $423 if they use the price I will pay with the coupon code, and $472 if they use the original price. So looks like I would save over $300! Thanks for the excellent advice.

 

[vesna]

Has anyone in the USA purchased from Vestaire recently? I was about to buy a Hermes bag that I came to an agreement for $5250, with the discount it would be $4758 including the $58 shipping fee. The surprise at checkout is the ~$800 customs duty fee that they recommend I pre-pay (~15% fee). There is an option to wait and pay the customs fee later when the bag arrives. Any experiences with this? Any ideas on how much the customs fee would be if I wait to pay the actual price versus the 15% estimate they are asking for? It is a leather bag. Thank you!

I have experience with this. You should not pay vestiaire the customs fees. Wait and pay DHL. You will pay 10% or so. They will call you and you can pay by credit card over the phone or by Internet. It delays your delivery by a day but you would save 250 or so.

wow, I did not like it at all, I am in Canada, purchase did not involve a LOT of money but still:

I just bought two Hermes twillies from them, offered a seller nice price, $125 instead of $137, was happy because those are hard to find (LEGENDE KUNA PEOPLE DE PANAMA). When she agreed I paid at once + $40 shipping, and I immediately contacted VC main website about shipping. They stated generally they used post or DHL, and I begged them to use regular post - hey ! two pieces of silk with no boxes in an envelope, $40 shipping should cover regular mail and to be honest Canada Post often just does not look at all parcels and I get them with no duties. . NO, they responded that they did not know who would dispatch, FEDEX or DHL because those they only use for North America, NOT regular post. few days later as I expected DHL comes with a thin envelope, and for my $250 purchase they added $125 in all DHL taxes, duties, everything (and I already paid full $40 shipping on the top of it) . One twilly was the same I have, I wanted another on for the pair, but the other, even though it is made of the original earliest issue of scarf, I see it is from Hermes scarf, it had no small tag on it, and it is a centimeter wider than twillies. Well made but not like other Hermes twillies. I am stuck with this purchase, they told me that I could have refused to pay DHL taxes, and they would post them for sale on my VC account.....I paid thinking all will be OK, now I decided to let VC go to $#@#$ without arguling with them at all any more, and NEVER to bother again. I did see the twilly maxi I was looking for, it is $400 !!! so much more than on hermes.com, but because it is a sold out colourwar cavalcadour in orange, however I would not dare touch their website ever again. For European customers it might be fine.

Sorry for big rant but ........I had to give you a fair warning, i know that you are after a very expensive goodie, and don't want you to get a nasty surprise

 

[nicole0612]

wow, I did not like it at all, I am in Canada, purchase did not involve a LOT of money but still:



I just bought two Hermes twillies from them, offered a seller nice price, $125 instead of $137, was happy because those are hard to find (LEGENDE KUNA PEOPLE DE PANAMA). When she agreed I paid at once + $40 shipping, and I immediately contacted VC main website about shipping. They stated generally they used post or DHL, and I begged them to use regular post - hey ! two pieces of silk with no boxes in an envelope, $40 shipping should cover regular mail and to be honest Canada Post often just does not look at all parcels and I get them with no duties. . NO, they responded that they did not know who would dispatch, FEDEX or DHL because those they only use for North America, NOT regular post. few days later as I expected DHL comes with a thin envelope, and for my $250 purchase they added $125 in all DHL taxes, duties, everything (and I already paid full $40 shipping on the top of it) . One twilly was the same I have, I wanted another on for the pair, but the other, even though it is made of the original earliest issue of scarf, I see it is from Hermes scarf, it had no small tag on it, and it is a centimeter wider than twillies. Well made but not like other Hermes twillies. I am stuck with this purchase, they told me that I could have refused to pay DHL taxes, and they would post them for sale on my VC account.....I paid thinking all will be OK, now I decided to let VC go to $#@#$ without arguling with them at all any more, and NEVER to bother again. I did see the twilly maxi I was looking for, it is $400 !!! so much more than on hermes.com, but because it is a sold out colourwar cavalcadour in orange, however I would not dare touch their website ever again. For European customers it might be fine.



Sorry for big rant but ........I had to give you a fair warning, i know that you are after a very expensive goodie, and don't want you to get a nasty surprise

So sorry this happened to you! I did make the purchase last night, so please with me good luck that all goes well.