Bag has arrived safely today and it is everything I wished for. A perfect transaction from both the seller and from VC. I'll post pics later on the Hermes forum. I think what helped my transaction is that I had detailed conversation with the seller, really liked her and researched her on the site. She shipped the item speedily and in fairness to VC they responded in the same way. I would certainly recommend careful purchases from them.
Vestiaire Collective experiences?
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Bag has arrived safely today and it is everything I wished for. A perfect transaction from both the seller and from VC. I'll post pics later on the Hermes forum. I think what helped my transaction is that I had detailed conversation with the seller, really liked her and researched her on the site. She shipped the item speedily and in fairness to VC they responded in the same way. I would certainly recommend careful purchases from them.
I have purchased from Vestiaire collection. It gives me too much benefit because of second hand material. I sold them in best price and people got excited purchasing them. thanks Vestiaire collection.
Congrats!
Your post yet another confirmation that VC must not be skipped from the list of our bargain places. It is definitely worthy website, but we still have to be careful and not to follow purchasing blindly. Always check and double check!Oh, it's been a long time since I've used VC and now I remember why: they are absolutely incompetent.
Deleted all of my items on sale, will probably delete my account if this does not resolve itself soon. I've mostly been a seller with VC and I've had so many problems, it's just not worth the risk: some of my items going missing for good, sales being cancelled because of their inadequate tracking systems etc, money transfers taking weeks... Telling from the messages on this forum, the buyer's side - that ain't any better.
So my problem this time?
Sold a beautiful, completely flawless item for a good price, packed it well in the original packaging, sent it to VC. I get notified after a few days that my item is "partially non-compliant", opening a negotiation with the buyer, who cancels the sale. At this point I have no idea why - I contact VC for details.
Turns out, that someone, at some point of the processing at VC, had thrown away the box and the original packaging of the item. Considering the type of item I sold, the original box and packaging is extremely important - basically so important, that the single reason for the canceling of the sale was that the original packaging was missing.
What has happened since?
- VC kept blaming me for several emails for the missing original packaging
- When it was established that I had sent the original packaging, they kind of shrugged and said "well yeah, the original packaging might get thrown away, that can happen"
- Nobody from VC has apologised for their mistake
- Nobody from VC has offered any kind of compensation for permanent loss of value of my item
- Nobody from VC has taken any responsibility for their grave mistake
- They have completely disregarded that their own Terms and Conditions says, even after I have pointed it out: Vestiaire Collective shall only be liable for any loss or damage of Products from the moment it takes possession of the dispatched Products. If a Product is lost or damaged by the carrier to which the Product was consigned by the Seller for shipment to Vestiaire Collective, the Sellers compensation will depend on the compensation proposed by their chosen carrier.
- I apologise for my crass language, but they have effectively been ****ing with me and extremely impolite: when I told them that their messages were the worst apologies I had ever received, and that I was frustrated that they had not apologised properly or taken any responsibility for their mistake, as a reply I only received a note back: "Thank you for your kind message! Happy Easter to you!"... of course, without an apology or acknowledgement of their responsibility.
I'm utterly mortified by this company, their service and disregard for other people's property. I'm wondering what should be my next step...
So yeah, I hope they keep this up and go out of business very soon!
PS. As I've seen lots of complaining here about lengthy deliveries... Don't automatically think that the lengthy delivery is the fault of the seller! I have always been very speedy with shipping the item, but VC has had heaps of problems with different carriers, tracking systems and finding parcels - as said, a couple of times they permanently lost the items I had sold (and tried to blame it on me for another four weeks, I had to get someone from DHL to call them and prove that the parcel had been delivered, and then it took another month to be compensated for the items...) And other times, it took weeks for VC to find the parcels that had been delivered ages ago, sales got cancelled and all the while they kept blaming the sellers by telling the buyers that "the seller has not shipped the item yet". So, yeah - incompetent beyond words.
May I know if you have gotten your compensation when item lost in transit?
I had an experience that item got checked and accepted but lost in their office. Buyer didn't get the items, and I needed to wait for about 1.5 months for the money. So I'm being cautious now. I take photos for every packet before sending, but not sure if it helps.
About the partial complainant, I have similar experiences too. sending items with strass and come back with missing strass. I'm so frustrated. It was all perfect when sent. I really not sure what they have done and take care my item.. ;(
I was compensated, yes... but after a REALLY LONG time, even longer than in your case. It took two weeks to get them to admit they had lost the item after the sale was cancelled, which was after a month of the initial purchase. And after that, I think I had to wait for another month or two and had to contact their customer service once or twice, as they just didn't transfer the money. I've had that happen twice, first time I was in contact with the buyer and she knew it wasn't my fault. The second time I wrote in the comments of the sold item, but the buyer never replied... so I imagine she just thought the whole time that I was a bad seller and never sent the item and that's definitely what VC would tell the buyer
The photo thing is complicated, as there isn't really anyway to 100% prove nothing happened to the item (or like in my case, that I sent the item with the original packaing) unless you, say - film the entire process from packing it to the moment the clerk at the post office takes it from you
which isn't really feasible or reasonable 
Although, I spoke to a friend who is a lawyer and she said that from a legal point of view, it might be enough that the ad had the packaging and in your case - the strass.
I am still so furious when thinking about this, I can't believe they can just get away with it. So far, no resolution of any kind or even an apology.
I'm sure things can go right and they have gone right for me as a seller several times, yet the risk is just too high. I do think it's a huge risk to deal with them, as there is no control on what happens for the buyer or the seller. I don't want to be spending my time constantly trying to sort out their mistakes for them, which seems to happen way too often: I've sold a total of 14 items on VC and almost every third item has had a lengthy problem, lost item or tracking or damaged item.
Not worth it.
Hello, maybe you can help me. I found this drew chloe bag on internet. Seller tells me that she bought it on vestiairecollective.com and that she dont know for 100% if its real
Do you think its real? Any opinion will be huge! I only have one day to decide
Do you think its real? Any opinion will be huge! I only have one day to decide
Attachments
So I received my item! A monogram tuilieres, bought on 3/11/16 and received on 3/23/16. I heard crickets until 3/16 and it took them 2 days to confirm authenticity.
They only notify you once they receive it, so the only way you get to know that your seller has sent it is if your seller lets you know and they themselves give you a tracking code. I asked mine and she confirmed that she sent it in, so that was nice.
Came in it's dustbag, and then in a large thick shipping pouch and then in the box. DHL left it at the office where I can sign with the office to pick it up. One thing I liked about DHL is that you can sign up to get texts about status, and it notifies you when it's delivered. Also, the delivery guy left a message stating that my office has it.
The bag has more patina than I initially thought according to the photos. My impression is that it was more of a white (new) than a honey. But it's an even honey and I am very happy about the cleanliness and even color. I wonder if anyone else who has bought LVs online has gotten a bag with more patina than the pictures show?
I'm happy about the pricing, but this is also due to the March discount ($75 off purchase over certain price) they were running in addition to being able to negotiate the price. Without a discount code, calculating the VAT and shipping, I don't think I will be purchasing again. But, hey, I could surprise myself....
Although Pascale has only listed 3 items, and does not have extensive selling history, I'm very happy to have worked with her. She answers all questions efficiently, negotiating price with her was fast, and the bag has been given the green light by CarolDiva and a lovely tpfer on here who is steadfast in authenticating for us in the LV Shopping forum.
I'm super happy!!!
They only notify you once they receive it, so the only way you get to know that your seller has sent it is if your seller lets you know and they themselves give you a tracking code. I asked mine and she confirmed that she sent it in, so that was nice.
Came in it's dustbag, and then in a large thick shipping pouch and then in the box. DHL left it at the office where I can sign with the office to pick it up. One thing I liked about DHL is that you can sign up to get texts about status, and it notifies you when it's delivered. Also, the delivery guy left a message stating that my office has it.
The bag has more patina than I initially thought according to the photos. My impression is that it was more of a white (new) than a honey. But it's an even honey and I am very happy about the cleanliness and even color. I wonder if anyone else who has bought LVs online has gotten a bag with more patina than the pictures show?
I'm happy about the pricing, but this is also due to the March discount ($75 off purchase over certain price) they were running in addition to being able to negotiate the price. Without a discount code, calculating the VAT and shipping, I don't think I will be purchasing again. But, hey, I could surprise myself....
Although Pascale has only listed 3 items, and does not have extensive selling history, I'm very happy to have worked with her. She answers all questions efficiently, negotiating price with her was fast, and the bag has been given the green light by CarolDiva and a lovely tpfer on here who is steadfast in authenticating for us in the LV Shopping forum.
I'm super happy!!!
Hello, maybe you can help me. I found this drew chloe bag on internet. Seller tells me that she bought it on vestiairecollective.com and that she dont know for 100% if its real
Do you think its real? Any opinion will be huge! I only have one day to decide
There is an 'authenticate this Chloe' thread here, you should ask there. Though with two photos only it might not be possible to tell.
Good luck
thank you for answear
i wrote at topic 'authenticate this Chloe' and put there more photos. I hope somebody will help me.
Thank you again! Have nice day
My first and only experience was horrible. They sent me a bag that was waaaaaay more damaged than described and they would not let me return it. NOTHiNG!
Oh, One more thing has happened yesterday. Ok, I have decided not to buy the bag I liked, as the free delivery Easter code did not work, but VC stepped in and gave me another code which worked, I still have lost my desire for the bag some how (can anyone explain how does women brain work and why it is so illogical? lol:lolots Well, I did like LV scarf and made an offer and the seller has accepted it. So I did proceed with payment and was thinking like oh why did not i make this offer yesterday, would get a free delivery. When I got to the payment page the free delivery code from yesterday (which I am sure had to expire by now) was still there and I havent been charged for delivery somehow 
Well, I did like LV scarf and made an offer and the seller has accepted it. So I did proceed with payment and was thinking like oh why did not i make this offer yesterday, would get a free delivery. When I got to the payment page the free delivery code from yesterday (which I am sure had to expire by now) was still there and I havent been charged for delivery somehow 
Despite my not so stellar experience with them I continue browsing there. Especially Goyard pieces... but I'm very cautious when it comes to actually buying anything after hearing all those bad experiences here. I don't understand how a company can justify providing such bad service...
This is how I came across this forum. I wanted to hear the experiences and have realised that I can not trust VC blindly. But again. When do people complain on line? When something bad has happened and they need an advice. We are most likely not to share our good experience as this is how we are. When I have purchased Burberry trousers for my daughter VC contacted me that there was a small spot on the material and they wanted to make sure I am happy with it and they can proceed with the purchase, they have send me a picture of that mark. When the trousers arrived they were perfect, that spot could have been just brushed off, so I even did not understand the fuss they have made out of it, but still was to their credit to point at it.