Vestiaire Collective experiences?

[mariazinha]

I have bought a bag, and shoes through them and no issue, they did their job and in the end I was satisfied. Every time I contacted their customer service they were very polite and helpful.

HOWEVER here are my thoughts :

Comments section: you can absolutely NOT rely on them! My friend bought a bag, in the 'seller's word' section it was noted as 'never used' and with 'tag attached', after a few questions asked in the comments section, the seller assured it was really brand new and immaculate - OK. Upon reception, the bag was clearly used, stained and no tag in sight. She sent it bag stating it was not compliant, their answer after a few days 'inspection': it is compliant with the 'Good condition' description. Usually, an item which is never worn and as brand new would be marked 'Very Good condition', that was a nice trick from the seller, and clearly you cannot trust all that chit chat in the comments section.

Sellers bias: I am currently trying to sell a beige Boy bag. I saw the exact same bag for sale but in black, now this is a much more common color, well MY bag never got to the front page and never got their 'WE LOVE' - I am guessing you have to be a good seller or know someone working there to get in their good shoes. It doesn't matter what beauty you are selling.

Commission: While calculating my final sales commissions, I noticed it wasn't what they are announcing in their FAQ, i.e: for that boy bag, the difference was huge. From 18 to 21%! I contacted them for an explanation, and well ... it is an interesting shady pyramidal type scheme they are really good!!!

Shipping: Too many cases of lost items, lost in the mail or at their headquarters, luckily I live in Paris and I have always brought them myself, and even that is quite stressful bc the employee scans your item as 'shipped' but you received the confirmation email like 30 mns later, in the meantime, what if it disappears and they didn't scan it right...............

In 2 words : SHADY and BEWARE !

 

[Gravitsap]

HOWEVER here are my thoughts :

Comments section: you can absolutely NOT rely on them! My friend bought a bag, in the 'seller's word' section it was noted as 'never used' and with 'tag attached', after a few questions asked in the comments section, the seller assured it was really brand new and immaculate - OK. Upon reception, the bag was clearly used, stained and no tag in sight. She sent it bag stating it was not compliant, their answer after a few days 'inspection': it is compliant with the 'Good condition' description. Usually, an item which is never worn and as brand new would be marked 'Very Good condition', that was a nice trick from the seller, and clearly you cannot trust all that chit chat in the comments section.

Sellers bias: I am currently trying to sell a beige Boy bag. I saw the exact same bag for sale but in black, now this is a much more common color, well MY bag never got to the front page and never got their 'WE LOVE' - I am guessing you have to be a good seller or know someone working there to get in their good shoes. It doesn't matter what beauty you are selling.

Commission: While calculating my final sales commissions, I noticed it wasn't what they are announcing in their FAQ, i.e: for that boy bag, the difference was huge. From 18 to 21%! I contacted them for an explanation, and well ... it is an interesting shady pyramidal type scheme they are really good!!!

In 2 words : SHADY and BEWARE !

spot on about the comments. It is definitely worth checking them, as sometimes you may see something important what help you to make your decision to buy or not to buy. There is a fake burberry scarf in there I have commented on pointing exactly at where the problem is with it. There is a LV scarf in there, it is clearly washed, so obvious from the pictures! And it is dry clean only. The seller was stupid enough to say in her listing that the scarf will be washed and ironed before posting... But then in the comments answering my question she insisted it has never been washed. Somebody will believe her 😖 and the scarf will be compliant! Then again I have bought immaculate LV trainers listed as in fair condition. I would not have touched them with a budge pole if I knew what I know now. But I have asked the seller what was wrong with them, as on the pictures they did look simply stunning. She said she did make an error in her listing and the trainers were in pristine condition. And I did believe her. And I did never regret it.

 

[honey52]

spot on about the comments. It is definitely worth checking them, as sometimes you may see something important what help you to make your decision to buy or not to buy. There is a fake burberry scarf in there I have commented on pointing exactly at where the problem is with it. There is a LV scarf in there, it is clearly washed, so obvious from the pictures! And it is dry clean only. The seller was stupid enough to say in her listing that the scarf will be washed and ironed before posting... But then in the comments answering my question she insisted it has never been washed. Somebody will believe her 😖 and the scarf will be compliant! Then again I have bought immaculate LV trainers listed as in fair condition. I would not have touched them with a budge pole if I knew what I know now. But I have asked the seller what was wrong with them, as on the pictures they did look simply stunning. She said she did make an error in her listing and the trainers were in pristine condition. And I did believe her. And I did never regret it.

i think it's great that if you see a fake you've commented about it. it's one thing to know you're buying fake (still wrong but you're not being had) and it's another to buy thinking that it's real.

 

[Gravitsap]

i think it's great that if you see a fake you've commented about it. it's one thing to know you're buying fake (still wrong but you're not being had) and it's another to buy thinking that it's real.

Honey52, we have concluded here a few posts ago that comments can be very useful. And especially the ones after the item received! There is no feedback on VC. But by saying "thank you, have received my item, as described " or to indicate there was a problem, we actually help each other. If I want to buy something I go into sellers profile, I take particular interest in their sold items and see if there were any comments left. Sometimes I see something which put me off buying and I do not want to take a risk.

 

[honey52]

Honey52, we have concluded here a few posts ago that comments can be very useful. And especially the ones after the item received! There is no feedback on VC. But by saying "thank you, have received my item, as described " or to indicate there was a problem, we actually help each other. If I want to buy something I go into sellers profile, I take particular interest in their sold items and see if there were any comments left. Sometimes I see something which put me off buying and I do not want to take a risk.

I will definitely need to do that for the seller I purchased from.

On another note, I had been looking at these earrings, I saw them when I went to Vegas and decided against them for a more traditional crystal set of Chanel earrings. I would love to buy them for a cheaper price (used) but I was recently on the Chanel forum and have been made aware that fakes can have stamps/hallmarks as well. I also think it's odd that the two pair that are currently posted online by two different sellers, have already sold the same exact earring at least once, each, in the last month that I'm aware of. Chances that there are FOUR of these exact earrings out there being sold by the same two sellers...it seems kind of odd to me personally but I don't know if thats just me.

Here's the link: http://www.vestiairecollective.com/...anel/gold-metal-earrings-chanel-2484720.shtml

 

[Gravitsap]

I will definitely need to do that for the seller I purchased from.

On another note, I had been looking at these earrings, I saw them when I went to Vegas and decided against them for a more traditional crystal set of Chanel earrings. I would love to buy them for a cheaper price (used) but I was recently on the Chanel forum and have been made aware that fakes can have stamps/hallmarks as well. I also think it's odd that the two pair that are currently posted online by two different sellers, have already sold the same exact earring at least once, each, in the last month that I'm aware of. Chances that there are FOUR of these exact earrings out there being sold by the same two sellers...it seems kind of odd to me personally but I don't know if thats just me.

Here's the link: http://www.vestiairecollective.com/...anel/gold-metal-earrings-chanel-2484720.shtml

I would totally agree with what you are saying, but then again every case is different. I have checked your seller and I saw that she is a business seller. There is a big possibility she is selling not her personal items, and it is possible she has been given identical earrings for sale. Yes, I agree, ,it's a bit fishy, but hopefully you will be able to authenticate it upon arrival and if you have any single doubt about its authenticity, then you always can return it back, as it's a business seller, so won't be a problem at all. After all you have to be certain you have got a true item.

 

[cyryla]

Their curation team is another issue. They are not consistent at all!
I tried to list shoes worn only once with a fair price in my opinion reflecting the condition but they suggested much lower price due to being used. I rejected and didn't list in the end.
Then I see bags, clearly used, for a price 20% above the retail price!!

 

[Rina337]

The quality control is inconsistent, I bought an item that was described as very good and in the seller's words 'pristine', it arrived and the front had a dozen or so pulled lame threads... 🌚

 

[katja_246]

Their curation team is another issue. They are not consistent at all!
I tried to list shoes worn only once with a fair price in my opinion reflecting the condition but they suggested much lower price due to being used. I rejected and didn't list in the end.
Then I see bags, clearly used, for a price 20% above the retail price!!

Yes I will never understand their procing policy! So many items are way above retail. But when I tried to list never worn Loubs with box, receipt, still with tags etc they would not accept 100€ under retail price. Very confusing!

 

[Suki Love Sushi]

I have bought one LV purse on Vestiaire last year (used but new) thinking of giving my sis as a present but we fell out and I decided to put it on for sale again on the same site... Everything is on and I already lost money on it... I have received a few comments said it was not the right receipt for that wallet...I was shocked and checked the receipt and it said Eva Damier which is not what I am selling...

Has anyone got the experience please share with me I don't know what to do...it was my fault that I didn't check the receipt in the beginning thinking they have the so called control team...after reading this I have just realised what have I done to believe Vestiaire...now m thinking mayb the purse is counterfeit 😭😭😭😭😭

 

[Suki Love Sushi]

Yes I will never understand their procing policy! So many items are way above retail. But when I tried to list never worn Loubs with box, receipt, still with tags etc they would not accept 100€ under retail price. Very confusing!

It's the same here...I even bought that item from there with that price and when I want to resell it they want me to lower the price...

I saw one LV backpack Palm Spring on that site with 3 times its retail price and said all sold out but defo it's not...

 

[Suki Love Sushi]

I am a buyer and a seller on Vestiaire. With selling I had no problems, I hope it is staying like that.
With buying I had my up and downs and I learned some 'rules' that make it a LITTLE bit safer on VC so I thought to share it with you guys. These are only my experiences, so can be that it did not worked with other people!


- Always pay with PayPal: when I did not used PP, I could only return when there was really a defect, like a hole in a sweater. Otherwise VC Always says that you bought from a private seller and thus cannot return. Since I use PP they are more flexible in returning.


- Ask precise questions to the seller. So not: is there a defect, instead: damaged corners, scratch, holes etc. In that way VC cannot use their argument that you should have asked.


- Always look to the main description and the status (very good, good, fair) because VC only looks to that during their quality check. So when an article is stated as 'fair condition' and in the comments under the article the seller says that the article is in perfect condition, you can get a damaged article because it was matching the status. Had that experience too often


- Never buy 'fair condition' because this is really a wildcard for the seller. VC even already allows damages under 'good condition' so 'fair' can be anything!! Unless in the main description the seller states clearly that for example the heel of a shoe is damaged and the rest is perfect and that that is the reason why the seller choosed fair condition. If then more then the heel is damaged you can claim that in the description is clearly standing that it is only the heels.


- Whenever a seller is saying something else then in the general description in the comments, just ask if the seller can put that in a post-comment. Then the statement becomes a part of the main description. My example: in main description was standing that the shirt had a little hole. I asked for a picture of it. Then the seller said that she was mistaken with something else she sold while writing the description and that there was no hole. I got ofcourse a shirt with a hole because her change of description was in the normal comments.


- The logo 'trusted seller' is important and not important I got that label after 3 sold items already. But it is important when somebody already sold a lot and still has the label. Recently I was to fast and I bought from two different sellers a belt and shoes. The shoes were never shipped to me (got refunded) and the belt was in a horrible condition (VC took it back by PayPal). Then I noticed that both sellers did not had the trusted seller label. Went back to other sellers that did not satisfied me, and indeed, all did not have the label. This is probably not a complete safety but it is something


- Since you can not give a judgement to a seller we can only help eachother: when I bougth something and everything went fine I give the seller a good comment under the item I bought or on another item of the seller. When I am not satisfied based on quality, not shipping... I also mention that. I even do a double comment one with the item I bought and one with an item that the seller has for sale. There are more buyers doing this so it is really good to check the comments with the sold items!! This is really the best tip!! My example: I was looking to a chanel handbag and saw that the seller did not had the 'trusted seller' label, after my experiense (see above) I was carefull. I checked each sold item and there were on 10!!!!! handbags comments from sellers saying that the items were fake!! I was ssooooooo happy that I did that effort! People will not comment fast when they are happy with their purchase but it is a fact that they will say something when something went wrong.


- Look to the price!!! I Always buy my Louboutins new in the store, so I know how much they are costing me . Why would I sell them unworn for 280Euro on VC??? I would then only get around 120Euro. Would you do that? The asking price on VC can often not ring a bell because you also pay the commission so always calculate what the seller is receiving!! I see often for example Chanel 2.55 in perfect condition with puffy leather up for sale around 2500Euro, that price is already cheap but the seller is getting much less. Would you sell your perfect 2.55 for 1800Euro??


- Last point Thanks for reading so far The items that are being resold are extreem difficult and risky!!! You resell for two reasons: it is not fitting you or not your taste OR you did not used PayPal or another reason why VC does not want to take the item back. If you bought something fake or a really old fur coat and VC does not want to take it back you can only relist the item. That person can ofcourse not say that it is a fake or that it is damaged because than they can not sell it and are stuck with the item. Is that fair? No. Do I understand their problem? Yes. So no reason to ask why somebody is reselling: they will say that the size is not matching them or whatever. Can be true, can be false,you can not find it out. Unless you can find it back with the original seller and hope that that person left a angry comment. You can easily find the original seller because when you resell an item you automaticly get the same pictures and same description, the reseller just gets the add from the original seller. 'In stock' items are the same problem. Can be a fake that somebody gave back but you can also bring all the items you want to sell to VC and then they sell it for you and because the items are already there they also get the 'in stock' label.


For the ones that already know all the points I said, please ad if you have an additional tip!


As I said before, the best tip is that we can only help eachother by leaving comments! Do not be too aggressive or in case of a fake item, use different words so that VC is not deleting the comments. Hope no VC-member is a member here


Kind regards XxX

Thank you for sharing...

 

[Suki Love Sushi]

I just want to warn everyone about authenticate4u. They were recommended to me on tpf. They are unprofessional and can't run a business. I have been waiting two weeks now. They keep promising an answer and then they have some excuse. So now they have wasted two weeks of my time and I have to find another service.

Hi do you know anywhere we can authenticate our items please? I thought authenticate 4u is recommended???

 

[EmileH]

Hi do you know anywhere we can authenticate our items please? I thought authenticate 4u is recommended???

For Hermes bababebi. For other brands I don't know.

 

[cheapsweep1]

Hi do you know anywhere we can authenticate our items please? I thought authenticate 4u is recommended???

Authenticate 4u are recommended but after one month I had no response and ended up in a PayPal dispute and a refund issued.

I emailed twice with no response and their hours seem debatable daily.

I wouldn't mind but I recommended them to a number of friends and wished I hadn't.