I've just bought a Hermes Kelly 32 from a private seller on VC and so far my experience has been positive. The seller has been responsive and friendly. We both seem to have done everything okay - I just need to wait to see how things go. I'll certainly provide an update asap.
Vestiaire Collective experiences?
- Thread starter Kopisusu
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Oh, it's been a long time since I've used VC and now I remember why: they are absolutely incompetent.
Deleted all of my items on sale, will probably delete my account if this does not resolve itself soon. I've mostly been a seller with VC and I've had so many problems, it's just not worth the risk: some of my items going missing for good, sales being cancelled because of their inadequate tracking systems etc, money transfers taking weeks... Telling from the messages on this forum, the buyer's side - that ain't any better.
So my problem this time?
Sold a beautiful, completely flawless item for a good price, packed it well in the original packaging, sent it to VC. I get notified after a few days that my item is "partially non-compliant", opening a negotiation with the buyer, who cancels the sale. At this point I have no idea why - I contact VC for details.
Turns out, that someone, at some point of the processing at VC, had thrown away the box and the original packaging of the item. Considering the type of item I sold, the original box and packaging is extremely important - basically so important, that the single reason for the canceling of the sale was that the original packaging was missing.
What has happened since?
I'm utterly mortified by this company, their service and disregard for other people's property. I'm wondering what should be my next step...
So yeah, I hope they keep this up and go out of business very soon!
PS. As I've seen lots of complaining here about lengthy deliveries... Don't automatically think that the lengthy delivery is the fault of the seller! I have always been very speedy with shipping the item, but VC has had heaps of problems with different carriers, tracking systems and finding parcels - as said, a couple of times they permanently lost the items I had sold (and tried to blame it on me for another four weeks, I had to get someone from DHL to call them and prove that the parcel had been delivered, and then it took another month to be compensated for the items...) And other times, it took weeks for VC to find the parcels that had been delivered ages ago, sales got cancelled and all the while they kept blaming the sellers by telling the buyers that "the seller has not shipped the item yet". So, yeah - incompetent beyond words.
Deleted all of my items on sale, will probably delete my account if this does not resolve itself soon. I've mostly been a seller with VC and I've had so many problems, it's just not worth the risk: some of my items going missing for good, sales being cancelled because of their inadequate tracking systems etc, money transfers taking weeks... Telling from the messages on this forum, the buyer's side - that ain't any better.
So my problem this time?
Sold a beautiful, completely flawless item for a good price, packed it well in the original packaging, sent it to VC. I get notified after a few days that my item is "partially non-compliant", opening a negotiation with the buyer, who cancels the sale. At this point I have no idea why - I contact VC for details.
Turns out, that someone, at some point of the processing at VC, had thrown away the box and the original packaging of the item. Considering the type of item I sold, the original box and packaging is extremely important - basically so important, that the single reason for the canceling of the sale was that the original packaging was missing.
What has happened since?
- VC kept blaming me for several emails for the missing original packaging
- When it was established that I had sent the original packaging, they kind of shrugged and said "well yeah, the original packaging might get thrown away, that can happen"
- Nobody from VC has apologised for their mistake
- Nobody from VC has offered any kind of compensation for permanent loss of value of my item
- Nobody from VC has taken any responsibility for their grave mistake
- They have completely disregarded that their own Terms and Conditions says, even after I have pointed it out: Vestiaire Collective shall only be liable for any loss or damage of Products from the moment it takes possession of the dispatched Products. If a Product is lost or damaged by the carrier to which the Product was consigned by the Seller for shipment to Vestiaire Collective, the Sellers compensation will depend on the compensation proposed by their chosen carrier.
- I apologise for my crass language, but they have effectively been ****ing with me and extremely impolite: when I told them that their messages were the worst apologies I had ever received, and that I was frustrated that they had not apologised properly or taken any responsibility for their mistake, as a reply I only received a note back: "Thank you for your kind message! Happy Easter to you!"... of course, without an apology or acknowledgement of their responsibility.
I'm utterly mortified by this company, their service and disregard for other people's property. I'm wondering what should be my next step...
So yeah, I hope they keep this up and go out of business very soon!
PS. As I've seen lots of complaining here about lengthy deliveries... Don't automatically think that the lengthy delivery is the fault of the seller! I have always been very speedy with shipping the item, but VC has had heaps of problems with different carriers, tracking systems and finding parcels - as said, a couple of times they permanently lost the items I had sold (and tried to blame it on me for another four weeks, I had to get someone from DHL to call them and prove that the parcel had been delivered, and then it took another month to be compensated for the items...) And other times, it took weeks for VC to find the parcels that had been delivered ages ago, sales got cancelled and all the while they kept blaming the sellers by telling the buyers that "the seller has not shipped the item yet". So, yeah - incompetent beyond words.
I purchased a pair of Lanvin trousers last week. The seller has taken no action so far. I'm confused because he has a very high rating and has sold many, many items before.
VC reached out to him to follow up, but there's still been no action.
Is there a way to contact sellers directly?
VC reached out to him to follow up, but there's still been no action.
Is there a way to contact sellers directly?
Leave a comment on the sold item and ask what's up. That's how the buyers have notified me when VC has screwed up the shipping but still kept blaming me to the buyer
Now, I have absolutely no idea what's the deal in your case... but it's totally possible that your seller has sent the item a week ago and VC has just messed up their tracking/shipping again. Has happened to me multiple times. And they always lie to the buyer, saying that "the seller has not shipped the item, they are not replying to our messages" etc, even though it's THEM - that they have no idea where the parcel is. As said above, I once had to have a DHL manager call them to prove that the parcel in question had in fact been delivered: to the detail of the name of the person accepting the parcel! - and that they just couldn't find it.
Of course it's possible that in your case the seller is just not holding their end of the deal very well, but it's equally feasible that VC is the one at fault here - I've had multiple sales cancelled because it took too long for VC to find, identify & locate the parcel and by the time they did, it was too late. Aaaaaall the while telling the buyer I had just not shipped the item, go figure...
Oh, it's been a long time since I've used VC and now I remember why: they are absolutely incompetent.
Deleted all of my items on sale, will probably delete my account if this does not resolve itself soon. I've mostly been a seller with VC and I've had so many problems, it's just not worth the risk: some of my items going missing for good, sales being cancelled because of their inadequate tracking systems etc, money transfers taking weeks... Telling from the messages on this forum, the buyer's side - that ain't any better.
So my problem this time?
Sold a beautiful, completely flawless item for a good price, packed it well in the original packaging, sent it to VC. I get notified after a few days that my item is "partially non-compliant", opening a negotiation with the buyer, who cancels the sale. At this point I have no idea why - I contact VC for details.
Turns out, that someone, at some point of the processing at VC, had thrown away the box and the original packaging of the item. Considering the type of item I sold, the original box and packaging is extremely important - basically so important, that the single reason for the canceling of the sale was that the original packaging was missing.
What has happened since?
- VC kept blaming me for several emails for the missing original packaging
- When it was established that I had sent the original packaging, they kind of shrugged and said "well yeah, the original packaging might get thrown away, that can happen"
- Nobody from VC has apologised for their mistake
- Nobody from VC has offered any kind of compensation for permanent loss of value of my item
- Nobody from VC has taken any responsibility for their grave mistake
- They have completely disregarded that their own Terms and Conditions says, even after I have pointed it out: Vestiaire Collective shall only be liable for any loss or damage of Products from the moment it takes possession of the dispatched Products. If a Product is lost or damaged by the carrier to which the Product was consigned by the Seller for shipment to Vestiaire Collective, the Sellers compensation will depend on the compensation proposed by their chosen carrier.
- I apologise for my crass language, but they have effectively been ****ing with me and extremely impolite: when I told them that their messages were the worst apologies I had ever received, and that I was frustrated that they had not apologised properly or taken any responsibility for their mistake, as a reply I only received a note back: "Thank you for your kind message! Happy Easter to you!"... of course, without an apology or acknowledgement of their responsibility.
I'm utterly mortified by this company, their service and disregard for other people's property. I'm wondering what should be my next step...
So yeah, I hope they keep this up and go out of business very soon!
PS. As I've seen lots of complaining here about lengthy deliveries... Don't automatically think that the lengthy delivery is the fault of the seller! I have always been very speedy with shipping the item, but VC has had heaps of problems with different carriers, tracking systems and finding parcels - as said, a couple of times they permanently lost the items I had sold (and tried to blame it on me for another four weeks, I had to get someone from DHL to call them and prove that the parcel had been delivered, and then it took another month to be compensated for the items...) And other times, it took weeks for VC to find the parcels that had been delivered ages ago, sales got cancelled and all the while they kept blaming the sellers by telling the buyers that "the seller has not shipped the item yet". So, yeah - incompetent beyond words.
Wow this sounds awful! I am so sorry for you!
My experience was so-so. I bought a Prada coat on the site once, sadly not for a good deal, but I really wanted it, but when I received it and that is after 'quality control' mind you, there were lighters and a receipt from a bar in the coat jackets. Yes there was nothing wrong with the coat and all, but still, you can't check it that carefully if there are still receipts in the pocket.
My experience as a seller, I just recently got rid of some things in my closet, is like you mentioned above that their parcel tracking is awful. I usually ship the item in max 3 days and days after I get emails from them to send the item on its way. Where I live there is only one option for the carrier, so it can't be that hard to track the item.
I also sold a bag and have not yet received the money, although it passed their check and everything and was informed that I would receive it in the next payment period whatever that may be, because I already received money from things sold afterwards.
So yeah, my experience is not that good either, but I don't want to sell on ebay and I don't no any other place to sell on when in Europe. So recs are welcome
My experience as a seller, I just recently got rid of some things in my closet, is like you mentioned above that their parcel tracking is awful. I usually ship the item in max 3 days and days after I get emails from them to send the item on its way. Where I live there is only one option for the carrier, so it can't be that hard to track the item.
I also sold a bag and have not yet received the money, although it passed their check and everything and was informed that I would receive it in the next payment period whatever that may be, because I already received money from things sold afterwards.
So yeah, my experience is not that good either, but I don't want to sell on ebay and I don't no any other place to sell on when in Europe. So recs are welcome
Sorry to hear of your experience with VC. I understand you are in Europe, why won't you sell on eBay though?My experience was so-so. I bought a Prada coat on the site once, sadly not for a good deal, but I really wanted it, but when I received it and that is after 'quality control' mind you, there were lighters and a receipt from a bar in the coat jackets. Yes there was nothing wrong with the coat and all, but still, you can't check it that carefully if there are still receipts in the pocket.
My experience as a seller, I just recently got rid of some things in my closet, is like you mentioned above that their parcel tracking is awful. I usually ship the item in max 3 days and days after I get emails from them to send the item on its way. Where I live there is only one option for the carrier, so it can't be that hard to track the item.
I also sold a bag and have not yet received the money, although it passed their check and everything and was informed that I would receive it in the next payment period whatever that may be, because I already received money from things sold afterwards.
So yeah, my experience is not that good either, but I don't want to sell on ebay and I don't no any other place to sell on when in Europe. So recs are welcome
Have you not considered Hardly Ever Worn It? They are UK based and I have bought from them several times without any concerns. I am not sure, though, of how quickly buyers can move items on, but they may be worth a try?My experience was so-so. I bought a Prada coat on the site once, sadly not for a good deal, but I really wanted it, but when I received it and that is after 'quality control' mind you, there were lighters and a receipt from a bar in the coat jackets. Yes there was nothing wrong with the coat and all, but still, you can't check it that carefully if there are still receipts in the pocket.
My experience as a seller, I just recently got rid of some things in my closet, is like you mentioned above that their parcel tracking is awful. I usually ship the item in max 3 days and days after I get emails from them to send the item on its way. Where I live there is only one option for the carrier, so it can't be that hard to track the item.
I also sold a bag and have not yet received the money, although it passed their check and everything and was informed that I would receive it in the next payment period whatever that may be, because I already received money from things sold afterwards.
So yeah, my experience is not that good either, but I don't want to sell on ebay and I don't no any other place to sell on when in Europe. So recs are welcome
Leave a comment on the sold item and ask what's up. That's how the buyers have notified me when VC has screwed up the shipping but still kept blaming me to the buyer
Now, I have absolutely no idea what's the deal in your case... but it's totally possible that your seller has sent the item a week ago and VC has just messed up their tracking/shipping again. Has happened to me multiple times. And they always lie to the buyer, saying that "the seller has not shipped the item, they are not replying to our messages" etc, even though it's THEM - that they have no idea where the parcel is. As said above, I once had to have a DHL manager call them to prove that the parcel in question had in fact been delivered: to the detail of the name of the person accepting the parcel! - and that they just couldn't find it.
Of course it's possible that in your case the seller is just not holding their end of the deal very well, but it's equally feasible that VC is the one at fault here - I've had multiple sales cancelled because it took too long for VC to find, identify & locate the parcel and by the time they did, it was too late. Aaaaaall the while telling the buyer I had just not shipped the item, go figure...
Yes, this is absolutely what happened. VC didn't tell me that he had already shipped the pants to them for authentication. So, they blamed him even though they were responsible for what I bought by that point.
Do you know where they send the items to be authenticated? UK? Europe?
To be honest I don't really know. I live in a very small country so the specific ebay site won't attract many buyers, but the main reason is that I have heard so much about scams and how people will say your bag was faulty keep yours and return a fake to you that I am a little bit scared to try it.
Also from the buyers point of view I just think there are a lot of fakes on there, or at least there used to be.
Thanks for the tip, I have never heard of it, but will check it out!
For bags I can recommend labelsmostwanted and naughtipidginsnest. Both based in the UK, both really lovely people that I've bought and sold from.
Oh, I would never thought of the bag being replaced 😮 also if the bag is used then the replica must have identical tear and wear as on sale item. I do believe that this kind of fraud is still possible, but not that easy if seller is careful and take lots of pics in and out. And I totally agree there are lots of fakes in there,unfortunately 😕 Still, if careful, then can get a real bargain sometimes