how did things work out with your purchase? I'm in the middle of mine and recently got an email saying my item is going through quality control
Vestiaire Collective experiences?
- Thread starter Kopisusu
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
The person never mailed my item so they cancelled and credited me back. I had a charge on my credit card for 3 weeks before they credited me and I messaged them a few times. It was annoying.
If it's a credit card it's impossible to freeze the funds and only take them when the item is dispatched. It's different if paid by PayPal from PayPal balance or indeed via the new PayPal/eBay pay after delivery service. It works differently with different payment methods.
I live in the UK and they use DHL as a courier here. For me it meant that to post the sold item I had to stay at home whole day waiting for them to turn up - they didn't give hourly slots and couldn't pick up from a secure location. I only realised that when I was trying to book a collection. I cancelled the sale, didn't make much money on my sale - definitely not enough to take a time off work to wait for DHL!
I am not surprised that some people take their time to ship items or even cancel sales. Would be good if they offered some flexibility with the courier!
sorry, can't copy /paste for some reason, but I have submitted the details of the sellers on fake burberry thread. I also wanted to say I feel I have been lucky this time. As for some reason VC agreed to refund as soon as I opened the dispute via PayPal. I am not sure they did not have choice as the sellers were private. They could have disputed and make return difficult or even impossible. But as soon as PayPal was mentioned, they were OK with return and unconditional refund upon items arriving back with them. I felt like they did not want any confrontation by PayPal. Maybe there are too many cases like that and they did have their warning from PayPal, I do not know. I still would not like to take another risk and purchase an item I am not 100 percent sure in. PayPal was great support for me this time, but I am not sure their support is guaranteed if something goes wrong next time. I haven't been totally put off buying off that Web site. I genuinely believe that there are lots of bargains in there, the risk of buying counterfeit is reduced (but still is present). I just have purchased my new LV wedges for £260 and I would have paid £550 in the shop. Can't wait to receive them.
and then share my purchase in LV thread😉
How odd. I use Dhl expressed prepaid shipping and I am in Sweden. If you phone and make the arrangement you can certainly let Dhl know when you will be at home.
Well I called DHL twice and was told that they only collect VC parcels Monday to Friday and won't give specific timing. VC also wasn't able to help as (at that time, maybe it changed after) they only used DHL. Haven't sole anything else for sale there since.
Maybe it's different now. I find their shipping policy easy and frankly the only reason why I sell with them.
But they take 30 percent... Would not it be better to sell with eBay with recorded or with courier delivery? I am just trying to figure out the best way I can sell with. What is your opinion, please?
My experience with them as a buyer....there was a pair of loub's that I was interested in; however, they had been posted 11/2015. I did not want to purchase unless I knew they were available. I emailed the seller and had no response so I emailed Vestaire. They told me anything on the site is available for sale. Long story short, that is not the case. I personally am not comfortable purchasing through them and won't do it again.
Yes, if you're in the us selling to buyers in the us. I am in Sweden so I have to deduct about 30% off of my selling price on ebay to account for pp fees, bad exchange rate from dollars to kronor, and that's not including shipping. Most of my ebay buyers are from the us so shipping is very expensive too.
Vc pays for shipping via Dhl and they transfer the euro amount into my bank account and no chance of getting scammed either.
Currently I am taking a break from selling on vc because their validation and curation teams are idiots.
I see... I am in the UK, I maybe totally wrong, but I believe eBay take 10% in here. Most of my buyers are local and I use local couriers when the postage is £4 at the most. And I do participate in eBay international shipping programme, which mean that international buyer pay me UK delivery, I send it to eBay warehouse and they redirect it to the buyer at buyer cost. Most of the transactions goes smoothly, but of course there is always an odd one (I shall never forget when woman left me negative feedback for brand new bag saying it was faulty as in her opinion the handle was flipped over, she would not accept that was part of the bag design, which was clear on many pictures ), but this is rather exception.
I've had one of the worst experiences on VC recently and VC still have not dealt with it!!!
The IDIOTS have even deleted my comments on the item I had problems with!!!
Seller is KAMI, absolute nutcase and psycho but so is VC. They let through another few of her items to be sold and have the WORST customer service for ANY online business!!
I live in France and this is TYPICAL!
It is a joke.
Bought an item that was misrepresented with pictures of another sellers item which had already sold a month earlier!
That is blatant FRAUD!!! Yep, FRAUD!!
So I ask to cancel the sale immediately and she goes all funny on me...
Sent emails to VC about her being fraudulent and they are totally cool about it... As she managed to put the bag up for sale AGAIN!
Sent them another email with the new link with a furious email, they seemed to have removed the item but everything else of her which also stinks by the way is still up.
My comments have however been DELETED by the rubbish VC team so any helpless buyer will now not know that this seller KAMI is a con!
The IDIOTS have even deleted my comments on the item I had problems with!!!
Seller is KAMI, absolute nutcase and psycho but so is VC. They let through another few of her items to be sold and have the WORST customer service for ANY online business!!
I live in France and this is TYPICAL!
It is a joke.
Bought an item that was misrepresented with pictures of another sellers item which had already sold a month earlier!
That is blatant FRAUD!!! Yep, FRAUD!!
So I ask to cancel the sale immediately and she goes all funny on me...
Sent emails to VC about her being fraudulent and they are totally cool about it... As she managed to put the bag up for sale AGAIN!
Sent them another email with the new link with a furious email, they seemed to have removed the item but everything else of her which also stinks by the way is still up.
My comments have however been DELETED by the rubbish VC team so any helpless buyer will now not know that this seller KAMI is a con!
Yes of course it goes for the uk too. I am in Sweden and when I get paid in other currencies on ebay it's about the same cost as vc for me.