Vestiaire Collective experiences?

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#1,261
But back to my dirty LV scarf. Guess what? Since refund has been issued to my account, the scarf is back for sale on the web site! And one interesting detail. I can see it in the list of items for sale and I am 100 percent sure it is the one I have bought, as the same picture. But once I click on it to open, it would not open to me. I think it would open to anyone else but me, as VC does not want me to see it or make comment on it. And yes, they are selling it for the same price I have bought it :woot:
 
#1,264
Gravitsap said:
Wow, thank you for an update. Does VC update you on what is going on?
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Hi Gravitsap, sorry for the delay... Yes in the beginning there are 2 automatic emails quoting it's still in process(????) then I wrote an email asking when would it b delivered...

Matthew, 16 Apr, 16:56:
Dear Kimora

Thank you for your enquiry.

We indicate that the delay for delivery is usually around 10 days but can take up to 30 days. This delay depends on the re-activity of the seller to send us their item.

I can see we are still awaiting to receive your CHANEL item reference : 2468553, from the seller. We send reminders regularly so that we may still receive the item and will continue to keep you informed by email regarding the status of your order.

You may also follow the status of your order by logging under your account in History/My orders.

If we do not receive your item within 30 days of the sale, then your order will be cancelled and fully refunded. Unfortunately, as stated in our terms and conditions, we cannot cancel an order before this time.

Kind regards,

Matthew for Vestiaire Collective


That's the LAST email I have received from them... Today another update NO NEWS LOL
 
#1,265
Gravitsap said:
But back to my dirty LV scarf. Guess what? Since refund has been issued to my account, the scarf is back for sale on the web site! And one interesting detail. I can see it in the list of items for sale and I am 100 percent sure it is the one I have bought, as the same picture. But once I click on it to open, it would not open to me. I think it would open to anyone else but me, as VC does not want me to see it or make comment on it. And yes, they are selling it for the same price I have bought it :woot:
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Noooooooooo.....��
 
#1,267
Kimora said:
Hi Gravitsap, sorry for the delay... Yes in the beginning there are 2 automatic emails quoting it's still in process(????) then I wrote an email asking when would it b delivered...

Matthew, 16 Apr, 16:56:
Dear Kimora

Thank you for your enquiry.

We indicate that the delay for delivery is usually around 10 days but can take up to 30 days. This delay depends on the re-activity of the seller to send us their item.

I can see we are still awaiting to receive your CHANEL item reference : 2468553, from the seller. We send reminders regularly so that we may still receive the item and will continue to keep you informed by email regarding the status of your order.

You may also follow the status of your order by logging under your account in History/My orders.

If we do not receive your item within 30 days of the sale, then your order will be cancelled and fully refunded. Unfortunately, as stated in our terms and conditions, we cannot cancel an order before this time.

Kind regards,

Matthew for Vestiaire Collective


That's the LAST email I have received from them... Today another update NO NEWS LOL
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Four more days to go!!!!!!!! We know the bag is dodgy. Something is telling me you will get your money back very soon:coolio:
I had one very strange thing on VC recently. I have bought Givenchi bag. And the price was really stupid. I mean, it was really very low. And it was even lower then low, as I have made a silly offer and it has been accepted :wtf: I thought that was too good to be true. And I was right. The next day I have received an email that the seller has cancelled the purchase and that full refund has been issued. :hrmm: Dumn. But hey, I did not have to wait 30 days to get my money back:cutesy:
 
#1,272
mere girl said:
Thank you..yes I sent a parcel that arrived the next day. This seller sent my item in on Wednesday morning but VC haven't received it yet. I have asked her to check her tracking but no response..
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I think you should not be worried. I have got an impression that VC is inconsistent on their parcel updates. I am currently waiting for two items from them. They have updated me on receiving of one of them, took a few days, (and I am pretty sure that was not the sellers fault)and then in one day it has passed quality control and has been shipped to me. All in one day. As for another item - still no update from VC and I am pretty sure it is with them already. Sometimes I get an email from VC saying they have received the parcel the day after the purchase. Then it would take about three days for the quality control. It is always different. So, do not worry :) what is it you are waiting for?
 
#1,273
Gravitsap said:
I think you should not be worried. I have got an impression that VC is inconsistent on their parcel updates. I am currently waiting for two items from them. They have updated me on receiving of one of them, took a few days, (and I am pretty sure that was not the sellers fault)and then in one day it has passed quality control and has been shipped to me. All in one day. As for another item - still no update from VC and I am pretty sure it is with them already. Sometimes I get an email from VC saying they have received the parcel the day after the purchase. Then it would take about three days for the quality control. It is always different. So, do not worry :) what is it you are waiting for?
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Thank you Gravitsap, yes I'm sure you are right. The customer service is sometimes erratic with VC although I have generally had excellent experiences with them TBH. I could email them and check as they do tend to respond pretty quickly, I'm just impatient!
I'm waiting for a leather jacket..
 
#1,274
mere girl said:
Thank you Gravitsap, yes I'm sure you are right. The customer service is sometimes erratic with VC although I have generally had excellent experiences with them TBH. I could email them and check as they do tend to respond pretty quickly, I'm just impatient!
I'm waiting for a leather jacket..
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Good luck with the jacket:smile1: My experience with VC is about 50/50. I have joined in January and have bought quite a few things, three of them had to be returned as SNAD and I have got a full refund. I look at VC in the same way as I look at e-bay - just one of these sites you can get your rare item from, something which has been sold out in the official stores or even a bargain item. I have never paid them more then £150 for single item and paying with Paypal I feel safe. It's a shame that their quality control can not be trusted 100%. I think their idea is great, but it does not always work in reality.. So I bear all that in mind and still shop there from time to time.
 
#1,275
lovely64 said:
Great! I knew something was off with that bag!
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How are you? Few more days to go and see what VC IS GOING TO DO... It is still unfair my money has been holding on for nothing...I think the waiting time is way too long... As a seller if you sell your items you wanted to get your money straight away rather sending them after 30 days...lol
 
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