That's what attracted me to VC initially, but I just got fed up with the palaver of agreeing prices and dealing with inane comments from some members. If all else fails I'll just use a consignment service and take the loss.
Vestiaire Collective experiences?
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That's what attracted me to VC initially, but I just got fed up with the palaver of agreeing prices and dealing with inane comments from some members. If all else fails I'll just use a consignment service and take the loss.
Thanks for sharing your experience.
VC has been doing a tremendous amount of advertising & trying in a manner
of speaking to change their "image"..
Think many of us will re-consider having dealings with them at this point, these
comments are very dissturbing especially "delays in getting paid"... bad news
VC has been doing a tremendous amount of advertising & trying in a manner
of speaking to change their "image"..
Think many of us will re-consider having dealings with them at this point, these
comments are very dissturbing especially "delays in getting paid"... bad news
I have tried selling on ebay, it takes long and buyers continue to try with reducing the price despite a clear statement stating the opposite. Just had a quick look at Naughtipidgins Nest, it does look professional and they seem to concentrate on the UK market. I hope you will share your experiences with them if you do decide to proceed.
Had a peek at Leboncoin as well, looks like they are concentrating on France clientelle. I currently live in Germany. Rebelle as a luxury online platform that is German-based, no experiences so far though from what I have seen, the condition of the pieces that gets posted does look rather appalling and their commission is relatively high. Luxussachen is another German based one, though it looks like they are concentrating on truly vintage pieces (pre-2000). Not familiar with their commission system for now. I have sold a couple of my items on Designer Vintage (Belgium based); it is user-friendly, an upfront fee calculated according to listings though I feel their reachout is comparatively small which affects the chances of sale.
Had a peek at Leboncoin as well, looks like they are concentrating on France clientelle. I currently live in Germany. Rebelle as a luxury online platform that is German-based, no experiences so far though from what I have seen, the condition of the pieces that gets posted does look rather appalling and their commission is relatively high. Luxussachen is another German based one, though it looks like they are concentrating on truly vintage pieces (pre-2000). Not familiar with their commission system for now. I have sold a couple of my items on Designer Vintage (Belgium based); it is user-friendly, an upfront fee calculated according to listings though I feel their reachout is comparatively small which affects the chances of sale.
Yes, I have used them before. The listing fees are reasonable, user-friendly set up; buyers and sellers remain free to set the prices. The folks that run the website takes no responsibility of authenticity, it is a separate charge for them to take physical possession of the item and run the authenticity checks. I think it is fair since they make that clear. I feel their reachout is relatively small though. Whether or not the item sells, the listing fee is being charged, which is another downside.
I posted this on the eBay/reseller thread but thought this would be a good place to share my experience to help others avoid the hassle and money I lost with Vestiare!
I purchased a vintage Constance bag described as having absolutely no tears or holes but it had a significant ~1 inch tear apart of the dude from the back of the bag and strap almost torn clear through at one part as well. I ended up having to ask PayPal for help since no response was received by Vestiare...
Just wanted to give you an update regarding my ordeal with Vestiare... I was able to get a return label used by them only after I escalated my complaint in PayPal to a claim for damage reasons. I sent it back the next day and waited after receiving a confirmation that the item was returned to a Vestiare location within the USA on 9/3 supposedly for a "second quality control check". I waited until 9/6 when they email me an update that they would be updating me "shortly". After that, no information was sent to me regarding the return and was sent a request to provide feedback on my customer service experience. (Non- existent customer service!) Then on 9/18 I got an update sent to me (since it was still saved as a "favorite" on my Vestiare shopping profile that the Constance was back in stock and it was available for purchase again! Mind you... I still had no update provided from my return and NO refund! Yet, this time they did highlight the damage and was resold on Vestiare all the while I still had NOT been issued any refund or information.
PayPal ruled in my favor on 9/24 and paypal issued the refund.
So basically if you see anything listed on Vestiare with a glowing message like this... It's likely it was returned by another customer for issues...
"We thought you would like to know that the Burgundy Leather Handbag Constance HERMÈS you had your eye on is back in stock!
And it gets better...
This item has been already checked and authenticated by our team of experts, and can be shipped the next working day when you order before midnight."
I'm avoiding Vestiare at all costs from now on! Even if a good experience I can't in good conscience support a company which such poor accountability and dishonesty. They would not have refunded my funds if I had not been persistent with my claim submitting evident to PayPal!
I purchased a vintage Constance bag described as having absolutely no tears or holes but it had a significant ~1 inch tear apart of the dude from the back of the bag and strap almost torn clear through at one part as well. I ended up having to ask PayPal for help since no response was received by Vestiare...
Just wanted to give you an update regarding my ordeal with Vestiare... I was able to get a return label used by them only after I escalated my complaint in PayPal to a claim for damage reasons. I sent it back the next day and waited after receiving a confirmation that the item was returned to a Vestiare location within the USA on 9/3 supposedly for a "second quality control check". I waited until 9/6 when they email me an update that they would be updating me "shortly". After that, no information was sent to me regarding the return and was sent a request to provide feedback on my customer service experience. (Non- existent customer service!) Then on 9/18 I got an update sent to me (since it was still saved as a "favorite" on my Vestiare shopping profile that the Constance was back in stock and it was available for purchase again! Mind you... I still had no update provided from my return and NO refund! Yet, this time they did highlight the damage and was resold on Vestiare all the while I still had NOT been issued any refund or information.
PayPal ruled in my favor on 9/24 and paypal issued the refund.
So basically if you see anything listed on Vestiare with a glowing message like this... It's likely it was returned by another customer for issues...
"We thought you would like to know that the Burgundy Leather Handbag Constance HERMÈS you had your eye on is back in stock!
And it gets better...
This item has been already checked and authenticated by our team of experts, and can be shipped the next working day when you order before midnight."
I'm avoiding Vestiare at all costs from now on! Even if a good experience I can't in good conscience support a company which such poor accountability and dishonesty. They would not have refunded my funds if I had not been persistent with my claim submitting evident to PayPal!
I have written in about concerns about fakes with VC but in your case I don't see any problem with them reselling the bag. It was not a fake. They added to the description the actual condition of the bag. See my photo attached. Someone else bought it knowing those things. And they will probably be very happy with it. They can spa it and they got a nice bargain. ts all about knowing what you are buying and from whom. But certainly they should have promptly refunded your money if they decided to take it back. Yes, the ready to ship items are items that were returned by someone else so as I said before use caution.
I'm not trying to give you a hard time. Clearly you were distressed by all if of this but I have successfully bought from VC four times and did really well. So I would like to keep this resource available for those of us who don't mind putting in the time and effort to purchase carefully. Know what you are buying and from whom. If the pictures are not good, if they won't post better pictures or if you get any bad vibe walk away.
Oh my. Sorry for such unpleasant experience. I think I will search for my bag elsewhere.
Thank you for telling us.
So far, I appreciate my experiences selling with Rebelle. They take lower commission than VC and the pay comes through within the next week. As for buying from Rebelle, I don't know how well versed their quality control really is. So far, I haven't anything on there which was obviously fake. Prices tend to be a tad lower than on VC. However, their reach is in no way comparable to that of VC, limiting the variety in products and the chances of a successful sale. At least for some of us this may be an adequate alternative to VC.
One of the great reasons I love our forum; the exchange of information gives us the opportunity to become a more informed, thus better, customers
I have been a VC customer for a few years, as buyer only. So far, I am very happy with the transactions and customer service. I also buy and sell on eBay, in addition to other resale sites (I collect Hermes scarves and vintage designer bags, so always hunting
). I agree with the others, VC gives scammer-proof alternative by being the middle man, so to speak. My moto when it comes to online shopping is to stick with what I know, with the understanding that the only sure authentic can only come from the flag stores directly. I utilized this forum for extra help when needed. Having said that, my experience with VC is limited to mostly H scarves and vintage bags. I am comfortable to continue shopping there in that capacity. I thought of selling with them, but their terms seemed too restricted for me so I passed. Hope this bit helps some future VC customers out there. Cheers!
I have been a VC customer for a few years, as buyer only. So far, I am very happy with the transactions and customer service. I also buy and sell on eBay, in addition to other resale sites (I collect Hermes scarves and vintage designer bags, so always hunting
). I agree with the others, VC gives scammer-proof alternative by being the middle man, so to speak. My moto when it comes to online shopping is to stick with what I know, with the understanding that the only sure authentic can only come from the flag stores directly. I utilized this forum for extra help when needed. Having said that, my experience with VC is limited to mostly H scarves and vintage bags. I am comfortable to continue shopping there in that capacity. I thought of selling with them, but their terms seemed too restricted for me so I passed. Hope this bit helps some future VC customers out there. Cheers!
I'm so annoyed right now... I bought two GSTs from VC last week. The first one was purchased from VDC+ (which in my understanding is their own staff team). Item arrived yesterday but was nothing like described! It was described as being in good condition (which according to VC rules excludes dirty lining and corners that are worn through). Guess what? Two of the corners were worn through and the lining was very dirty. It also came with a dustbag, which was missing the drawstring.
Not exactly what I had expected, since these flaws weren't visible on any of the pictures. I sent an e-mail to them yesterday and they suggested I re-list the item. I do not think that it would be fair, as again, the item does not match the description and I seriously doubt that anyone would pay the same amount for it, if I was to give the right description of it's condition. Then they asked me, if the tags were still intact. The bag did not have any tags on it when it arrived.
I'm hoping to hear from them soon, otherwise I'm sending the bag back. But at this point I'm not very convinced with their quality checking....
Not exactly what I had expected, since these flaws weren't visible on any of the pictures. I sent an e-mail to them yesterday and they suggested I re-list the item. I do not think that it would be fair, as again, the item does not match the description and I seriously doubt that anyone would pay the same amount for it, if I was to give the right description of it's condition. Then they asked me, if the tags were still intact. The bag did not have any tags on it when it arrived.
I'm hoping to hear from them soon, otherwise I'm sending the bag back. But at this point I'm not very convinced with their quality checking....
I'm so annoyed right now... I bought two GSTs from VC last week. The first one was purchased from VDC+ (which in my understanding is their own staff team). Item arrived yesterday but was nothing like described! It was described as being in good condition (which according to VC rules excludes dirty lining and corners that are worn through). Guess what? Two of the corners were worn through and the lining was very dirty. It also came with a dustbag, which was missing the drawstring.
Not exactly what I had expected, since these flaws weren't visible on any of the pictures. I sent an e-mail to them yesterday and they suggested I re-list the item. I do not think that it would be fair, as again, the item does not match the description and I seriously doubt that anyone would pay the same amount for it, if I was to give the right description of it's condition. Then they asked me, if the tags were still intact. The bag did not have any tags on it when it arrived.
I'm hoping to hear from them soon, otherwise I'm sending the bag back. But at this point I'm not very convinced with their quality checking....
Hmmm... My stuff always came with VC tags attached with the information for the person who checked it. Yours didn't?