Vestiaire Collective experiences?

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Sorry to hear!!

And also sorry to share that I bought a pair of shoes about 2 weeks ago now and there is no sign of the seller...
When I posted a question on her item she immediately replied and posted extra pics, I pretty much immediately bought the item and never heard from her...meaning she has yet to post what I paid for!!
It is so utterly frustrating to say the least [emoji37]

But yes, sometimes these situations might be blessings in disguise.
That's bad..... I am sorry to hear that.

I dun know what to pray for you.
Hope you get your shoes soon? What if you received the faulty one?
Hope you receive your shoes soon? (unlikely seller hasnt post it yet, 2 weeks since you made the payment.
Its just so unfair that you paid and been waiting for couple of weeks.

I am closing down VC as soon as I got my money back.
:pullhair:
 
I know what you mean, it is a blessing. :woohoo: Now I kind of wish that she sell it to somebody on eBay. And I have a feeling that she will sell it via eBay coz still got 14hrs to go for bid and price is very close to what I paid at VC and less commision and faster of course.

She didn't reply my comment on VC but she posted 2 new items yesterday. May be she is waiting from eBay to get higher price. :sneaky:

This is the item she is selling on eBay, post it again cause the link above seem not working.

http://www.ebay.co.uk/itm/141774080855


Ooohhhh I had that nano on my watch list..on VC. So sorry it ended up this way. Some sellers really just are dishonest it's ridiculous!!!

My seller posted a new item to sell on VC last night so I wrote underneath "Hello are you there?" And she replied!!!!! So I asked about my shoes...let's see what happens...
 
I live in France and have bought a few items on VC. I think its great! However no site is perfect so you still have to do your research. How I shop is most often when I want the bag,

1. I compare on the site to see if the same bag as sold on the site and for how much I can negotiate, or if I should bother. For example I was interested in buying the small GIVENCHY Pandora, I compared the bags that had already sold to get an idea of the lowest price that it was bought and from there I could tell okay i was getting a good price for it. There are some sellers that do sell their bags nearly the same price as retail, and often when you ask them why will actually give a reason to it.

2. I look at the sellers activity. How much they has sold, the other items listed, their comments, I also ask where they bought it, what year, if they have receipt , dust bag, the whole nine yards. Even if the seller may not have the receipt, their response gives me clarity on where they bought it. If they tell me they bought it in NY Barneys it gives more credibility then a seller who doesn't reply at all or is very vague. We have as much right to ask the questions needed for such a big purchase. For example I bought A GIVENCHY lucrezia , I knew the color palette had actually sold out in the stores and so I knew what to look for. 2 , the seller replied to all of my questions- I saw her other bags on sale, you can kinda get an idea of the person through the dialogue, and I saw the items she had sold the comments left by others and her reply An honest seller is willing to add additional pics and tell you more about the item and why they are selling it.



3. I personally like to buy it brand new or never used, even if it is second hand because most often these sellers have bought the bags and still have the proof of purchase, dustbag, authenticity card. For me it makes me reassured then buying a vintage luxury bag unless I really know which bag I am looking for and have researched it for a while. The bags I have bought on VC have all been never been used and had all the needed information and have all satisfied.

4. My only complain on VC is that I wish it could block certain people. There is one person on VC who comments on nearly every it bag and offers a ridiculous price and often makes inane comments as to why it's so expensive sometimes she tells the seller she thinks its fake- its absurd because as an honest bag lover, she does it to try to get the bag at a lower price with no intent to buy , you can tell she has no intention about buying because any user you can click a person's activity and you can see that she writes stupid comments on nearly every bag possible. Her username is emiliya

5. My advice is if you are still unsure about the item you can always pay through paypal on VC so at least you are protected in terms of getting reimbursed even if it is a hassle. But if you are in doubt, it is best to not spend. All my purchases on VC I had no doubt about the seller's credibility and the authenticity of the bag, I asked more than enough questions and there are pictures, details that give me all the sufficient evidence I need. And when I negotiate I negotiate fairly and know exactly the retail value.
 
I need advise ASAP! I made an offer on a handbag, and the seller accepted. However, I'm having MAJOR doubts now! I'm thinking this bag is a fake. What happens if I don't make the purchase in 24 hours??
 
Because I have written defending them in the past I must report some new issues with Vestiaire Collective. I have bought successfully with them several times in the past and had my items authenticated privately afterward. I have had no issues.



Over the weekend I noticed an obviously fake birkin posted by someone named Virginia in Italy for $10,000. Multiple people wrote comments stating that it looked fake. She claims it was a gift. She has no receipt and she threw away the box. Vestiaire merely wrote a comment saying in essence don't worry if it's fake you will get your money back. So the seller listed the same exact bag again, probably to obscure the previous comments about it being fake, and again Vestiaire is defending her, obviously without looking at the photos of the bag or the fact that she relisted it.



So do be very very careful. Even if their authenticators say it's fake, please know that Vestiaire charges you up front. Then they wait to receive the item from the seller for authentication. That can take a few days or a few weeks. So best case scenario you will have a large sum on your credit card to pay. Worst case scenario if it gets past them is that you will have to return it to them and possibly prove it's fake.
 
I live in France and have bought a few items on VC. I think its great! However no site is perfect so you still have to do your research. How I shop is most often when I want the bag,

1. I compare on the site to see if the same bag as sold on the site and for how much I can negotiate, or if I should bother. For example I was interested in buying the small GIVENCHY Pandora, I compared the bags that had already sold to get an idea of the lowest price that it was bought and from there I could tell okay i was getting a good price for it. There are some sellers that do sell their bags nearly the same price as retail, and often when you ask them why will actually give a reason to it.

2. I look at the sellers activity. How much they has sold, the other items listed, their comments, I also ask where they bought it, what year, if they have receipt , dust bag, the whole nine yards. Even if the seller may not have the receipt, their response gives me clarity on where they bought it. If they tell me they bought it in NY Barneys it gives more credibility then a seller who doesn't reply at all or is very vague. We have as much right to ask the questions needed for such a big purchase. For example I bought A GIVENCHY lucrezia , I knew the color palette had actually sold out in the stores and so I knew what to look for. 2 , the seller replied to all of my questions- I saw her other bags on sale, you can kinda get an idea of the person through the dialogue, and I saw the items she had sold the comments left by others and her reply An honest seller is willing to add additional pics and tell you more about the item and why they are selling it.



3. I personally like to buy it brand new or never used, even if it is second hand because most often these sellers have bought the bags and still have the proof of purchase, dustbag, authenticity card. For me it makes me reassured then buying a vintage luxury bag unless I really know which bag I am looking for and have researched it for a while. The bags I have bought on VC have all been never been used and had all the needed information and have all satisfied.

4. My only complain on VC is that I wish it could block certain people. There is one person on VC who comments on nearly every it bag and offers a ridiculous price and often makes inane comments as to why it's so expensive sometimes she tells the seller she thinks its fake- its absurd because as an honest bag lover, she does it to try to get the bag at a lower price with no intent to buy , you can tell she has no intention about buying because any user you can click a person's activity and you can see that she writes stupid comments on nearly every bag possible. Her username is emiliya

5. My advice is if you are still unsure about the item you can always pay through paypal on VC so at least you are protected in terms of getting reimbursed even if it is a hassle. But if you are in doubt, it is best to not spend. All my purchases on VC I had no doubt about the seller's credibility and the authenticity of the bag, I asked more than enough questions and there are pictures, details that give me all the sufficient evidence I need. And when I negotiate I negotiate fairly and know exactly the retail value.


This is great advice. I hope they get their act together. It has been a great site but I'm afraid I'm losing faith in VC.
 
Because I have written defending them in the past I must report some new issues with Vestiaire Collective. I have bought successfully with them several times in the past and had my items authenticated privately afterward. I have had no issues.



Over the weekend I noticed an obviously fake birkin posted by someone named Virginia in Italy for $10,000. Multiple people wrote comments stating that it looked fake. She claims it was a gift. She has no receipt and she threw away the box. Vestiaire merely wrote a comment saying in essence don't worry if it's fake you will get your money back. So the seller listed the same exact bag again, probably to obscure the previous comments about it being fake, and again Vestiaire is defending her, obviously without looking at the photos of the bag or the fact that she relisted it.



So do be very very careful. Even if their authenticators say it's fake, please know that Vestiaire charges you up front. Then they wait to receive the item from the seller for authentication. That can take a few days or a few weeks. So best case scenario you will have a large sum on your credit card to pay. Worst case scenario if it gets past them is that you will have to return it to them and possibly prove it's fake.


This happens a lot. Fake birkins being validated, obvious fakes.

If you read back on this thread you will see that the VC authentication team is not very knowledgeable either at times. Several times they have let fake birkins pass inspection and be sent on to the buyers. Ugh.
 
This happens a lot. Fake birkins being validated, obvious fakes.

If you read back on this thread you will see that the VC authentication team is not very knowledgeable either at times. Several times they have let fake birkins pass inspection and be sent on to the buyers. Ugh.


It's a shame. I did buy a bag from them. With receipt, box etc. Brand new. Had it authenticated by bababebi. It's was authentic and at a fair price. But obviously I was lucky. I did use a lot of the advice that the person above posted. They have such a great selection. It really is a shame.

I wrote in a very pointed message to Vestiaire last night and I see that they took the bag off the site. So if you see something comment very forcefully if you 100% know it's fake.

I guess you really can't trust any of the sites that claim to authenticate items.
 
Hello everyone, I had previously shared my experiences with VC as a seller about 1 year ago (which was not positive) and thought I would share an update on experiences recently from a buyer's perspective.

In a nutshell, the experiences as a seller included VC delaying payment after they have physically taken my item and shipped it to the buyer (so VC had already pocketed the payment) while they spent over 3 weeks 'verifying' my identification, after they have been sent copies of my passport, European ID, European driving licence. Customer service was useless back then, they could only 'take a message' for their colleague at the finance department. I got creative myself and uploaded a personal note instead at their fourth request for yet another form of ID. The payment came in after I called them out on criminal conversion - selling my item and refusing to transfer payment to me. Afterwhich, I saw a systematic 'clean-out' of my already accepted listings, which includes handbags and accessories. They 're-negotiated' the accepted prices by forcing down the price to a level which I do not accept. Communications are very one-sided with VC; either accept the price or remove the listing. No room for reasonable negotiations whatsoever. Most of my items were brand-new or only worn once and VC was pushing the price down to less than 40% of the purchase price. The behaviour was insulting; I removed all my listings and closed my account.

Just earlier this month, my husband decided to surprise me with a YSL arty ring from VC. He is aware of my previous experiences but still decided to proceed as he saw my 'holy grail' piece for sale. He sent payment but after 2 working weeks, received no updates from neither VC nor the seller. At this point in time, he decided to tell me about the purchase. I suggested he write the seller; the seller responded quickly by saying that she is away on vacation, which she gave notification to VC of the delay in shipping due to that. She promised to ship out the item as soon as she returned home (which was in 2 days) and thankfully, she did. She also expressed surprise that VC did not clarify that with us. The ring arrived about a week after, and the condition was as the seller had described and so the matter closed amicably. The whole process took over 3 weeks.

I cringed at the lack of improvement from VC to-date. Seller or buyer, VC does not seem to take a pro-active and accountable approach upon pocketing payment on their end. I find that unprofessional. I personally still do not recommend this site. It offers no form of extra security/protection as a luxury online platform. At the end of the day, it depends on the integrity of the seller, research is of essence, ask the seller a lot of questions and trust your gut instincts if you want to proceed.
 
Most of my items were brand-new or only worn once and VC was pushing the price down to less than 40% of the purchase price. The behaviour was insulting; I removed all my listings and closed my account.


Thank you for sharing your experience. I'm so glad your Arty ring came through!

I was also very surprised how low VC wanted to push my prices. Like you, my items were either brand new or only used once or twice. They actually declined one item because I refused to lower the asking price any further. Combined with their huge commission and some not very nice members, it was easy for me to decide to sell elsewhere.
 
Hello there, thank you for sharing your experiences. I was appalled by the way they handled my listings. They were already previously accepted, at the agreed prices. It felt unprofessional for them to come back in a seemingly passive-aggressive manner to get a seller to de-list the items. You are spot on, their high commission has become a turn-off for both buyer and seller when they are not adding much value to the process.

May I ask where do you sell your pieces generally? I live in Europe and am looking for a European based one. ebay is an option but their commission is rather high as well.

Thank you for sharing your experience. I'm so glad your Arty ring came through!

I was also very surprised how low VC wanted to push my prices. Like you, my items were either brand new or only used once or twice. They actually declined one item because I refused to lower the asking price any further. Combined with their huge commission and some not very nice members, it was easy for me to decide to sell elsewhere.
 
Hello there, thank you for sharing your experiences. I was appalled by the way they handled my listings. They were already previously accepted, at the agreed prices. It felt unprofessional for them to come back in a seemingly passive-aggressive manner to get a seller to de-list the items. You are spot on, their high commission has become a turn-off for both buyer and seller when they are not adding much value to the process.

May I ask where do you sell your pieces generally? I live in Europe and am looking for a European based one. ebay is an option but their commission is rather high as well.


I sell on *Bay as the site allows me to set my own prices and I can compare with sold items that give a better reflection of what people are willing to pay. It's a bit slow at the moment, but that's the case for the whole resale market.

I'm considering selling some Hermès items through Naughtipidgins Nest, which is based in the UK and seems to be a very professional set-up.

When I lived in France I bought a few items from the leboncoin website, which I was very happy with. If I still lived there I'd sell my items on that site as well. Are there similar websites where you live (I can't see any location info on the app)?
 
I sell on *Bay as the site allows me to set my own prices and I can compare with sold items that give a better reflection of what people are willing to pay. It's a bit slow at the moment, but that's the case for the whole resale market.

I'm considering selling some Hermès items through Naughtipidgins Nest, which is based in the UK and seems to be a very professional set-up.

When I lived in France I bought a few items from the leboncoin website, which I was very happy with. If I still lived there I'd sell my items on that site as well. Are there similar websites where you live (I can't see any location info on the app)?


On vc at least you stay clear of scammers which seem to be abundant on ebay. That's the only reason I don't use ebay anymore.
 
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