Vestiaire Collective experiences?
- Thread starter Kopisusu
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In all honesty, I don't think you should let VC get away with this. If you read any of the earlier posts from this thread, the ones posted from a couple of years ago, you'll see that VC's quality control is actually much, much worse than you could ever imagine. I don't find it acceptable whatsoever that there was no mention of the cracking OR the initials!! Those initials should have made the bag's price go down A LOT. I understand if you don't want to go through the hassle of returning the bag, but its really unacceptable of VC in my opinion
And I forgot to mention that VC is actually a nightmare about returns/money back. There have been numerous occasions where people have discovered their bags to be counterfeit, but when they alert VC, VC refuses to accept this. There have been times where people have had an actual store authenticate, and yet VC still refuses to give money back. All they will do is say "you can resell the bag and we will take commission" ... Which is hazardous because A) they're allowing a fake bag back on their site and B) they just want to make as much money as possible !!
Seriously, be careful. Don't rely on their "we will refund you!" BS.
Seriously, be careful. Don't rely on their "we will refund you!" BS.
Hi ladies, just wondering if you will to buy something from VC, you will use Paypal or Local Credit card? Thanks
If I must buy something on this site, I use paypal. I only buy things I can authenticate myself or can be authenticated with the pictures on the site. I once bought a clutch and after payment realized it was fake. I asked to cancel the purchase, only 2 hours later. They refused. I asked them not to ship it to me, they refused. As soon as the bag arrived, I paid a 3rd party authentication service to verify if it was real or not. I provided the response in the paypal claim. I filed a claim with paypal and won. I was refunded and asked to destroy the clutch.
If you must buy, use paypal and a credit card.
Ouch. First time ordering on VC ended up in a full refund. To start off with my experience with customer service, THEY weren't bad. They were actually quite friendly (to the point, but friendly) and my requested $$$ refund WAS processed right away. My issue lies elsewhere, where exactly I'm still figuring out. Here's my story:
I'm looking to buy a new Chanel bag. I was going back and forth over what to get, and in what order. I finally decided to go for a new Boy, then source a nice Jumbo at a good second hand rate. But then...a red Jumbo came by on Vestiaire. And I managed to place it in my basket. A little sad that my order of purchase had changed, but feeling so good that 'ha!' I got not just any Jumbo, but a red one.
Of course it was too good to be true.
I paid via Paypal, and for some reason after that the bag never went on 'sold'. I was chatting with another lady who was thinking of getting the bag, and she mentioned she could still add it to her basket. The seller came online and she too said she didn't see any 'sold' notification. Weird thing was that other items on VC were going on sold etc. that day (Sunday), so something was wrong. The seller mentioned that VC sometimes checks payments, understandable but my payment was successful already. I made sure to mention in the comments that I was the buyer (had already got Paypal confirmation and money taken from credit card at that time) so anyone from VC could see it the following day. The seller mentioned she would help by phoning them.
But the following day...the ad was gone. As in nowhere to be found. And I had ZERO e-mails from VC about anything being cancelled. I quickly called VC, to hear that, yes, the seller had removed the ad, so sorry, we'll refund you. I was so sick of it that I appreciated the full refund and didn't even question why the seller would or could do something like this post-sale. There is no option on VC right now to further chat with the seller.
And the next day...started with suddenly getting a confirmation that my order was complete and awaiting arrival at the VC offices for authentication? WTH? I still couldn't find the ad back on the site, and so called VC again. The first lady said that the whole thing was probably a technical mistake, that the seller was probably not even aware of anything etc. I mentioned that I was done with it and wanted to get a confirmation of a refund, as I stopped trusting anything in this situation. She did kindly agree and forwarded me to an 'expert', who could see if they could make an exception for me.
The expert listened to my story and, slightly to my surprise, immediately apologized for the inconvenience, as according to what she saw it WAS the seller and not a technical fault. She went on to process my refund straight away, and indeed less than 5 minutes later I found an e-mail confirmation about this. And indeed the refund was processed on my Paypal the same day, so case closed.
I'm still super confused about it. Should I be mad at a technical mistake on VC side, the seller for using the situation and changing her mind, or something else? Whatever the case, I don't know how soon I'll try and make a purchase again. I wasn't afraid of losing my money - for that VC really cannot risk their reputation - but I am afraid that such hiccups could happen again and that I could make another purchase ending up in nothing. In the meantime I also read about the authentication worries - to be honest on so many thousand sales there'll always be a couple of mistakes, but yes reading so many stories do affect my thinking.
I'm looking to buy a new Chanel bag. I was going back and forth over what to get, and in what order. I finally decided to go for a new Boy, then source a nice Jumbo at a good second hand rate. But then...a red Jumbo came by on Vestiaire. And I managed to place it in my basket. A little sad that my order of purchase had changed, but feeling so good that 'ha!' I got not just any Jumbo, but a red one.
Of course it was too good to be true.
I paid via Paypal, and for some reason after that the bag never went on 'sold'. I was chatting with another lady who was thinking of getting the bag, and she mentioned she could still add it to her basket. The seller came online and she too said she didn't see any 'sold' notification. Weird thing was that other items on VC were going on sold etc. that day (Sunday), so something was wrong. The seller mentioned that VC sometimes checks payments, understandable but my payment was successful already. I made sure to mention in the comments that I was the buyer (had already got Paypal confirmation and money taken from credit card at that time) so anyone from VC could see it the following day. The seller mentioned she would help by phoning them.
But the following day...the ad was gone. As in nowhere to be found. And I had ZERO e-mails from VC about anything being cancelled. I quickly called VC, to hear that, yes, the seller had removed the ad, so sorry, we'll refund you. I was so sick of it that I appreciated the full refund and didn't even question why the seller would or could do something like this post-sale. There is no option on VC right now to further chat with the seller.
And the next day...started with suddenly getting a confirmation that my order was complete and awaiting arrival at the VC offices for authentication? WTH? I still couldn't find the ad back on the site, and so called VC again. The first lady said that the whole thing was probably a technical mistake, that the seller was probably not even aware of anything etc. I mentioned that I was done with it and wanted to get a confirmation of a refund, as I stopped trusting anything in this situation. She did kindly agree and forwarded me to an 'expert', who could see if they could make an exception for me.
The expert listened to my story and, slightly to my surprise, immediately apologized for the inconvenience, as according to what she saw it WAS the seller and not a technical fault. She went on to process my refund straight away, and indeed less than 5 minutes later I found an e-mail confirmation about this. And indeed the refund was processed on my Paypal the same day, so case closed.
I'm still super confused about it. Should I be mad at a technical mistake on VC side, the seller for using the situation and changing her mind, or something else? Whatever the case, I don't know how soon I'll try and make a purchase again. I wasn't afraid of losing my money - for that VC really cannot risk their reputation - but I am afraid that such hiccups could happen again and that I could make another purchase ending up in nothing. In the meantime I also read about the authentication worries - to be honest on so many thousand sales there'll always be a couple of mistakes, but yes reading so many stories do affect my thinking.
I received an email from them two weeks ago (two weeks after my phone call) saying my request has been forwarded to their Post Entry Correction Team and to note that the review process may take up to 30 days. I read that you went thru this with DHL, did they denied your request and then you went thru Better Business Bureau? I am hesitant to order from Vestiaire Collective or Vide Dressing. This whole ordeal with incorrect custom charges is such a pain.
Right, VC doesn't submit codes to DHL quite often, DHL seems to pick up code with the highest custom fees possible. then customers have to deal with wrongful charges, not to mention dealing with DHL USA is a nightmare. BBB is helpful though.
I bought a burberry trench from them but the item never got to me (I wasn't at home but when I went to pick up it from the post office it has already been shipped back!), but somehow they didn't want to refund me for over 2 months and only did so when I started a dispute on paypal. They claimed that they didn't receive the item 
never bought from them again!
never bought from them again!just wanted to share my recent experience with VC - i purchased a ysl betty bag which was stated as 'in very good condition'. i knew there were a few light scratches from the pictures before i bought it, however i noted much more deeper scratches all over the front flap when it finally arrived. it should not have passed the quality control at the first place!!! i immediately opened a paypal dispute and claim for a refund. at first VC emailed me saying that i can return the item and let them decide whether a refund or relisting of the item would be done. of cos i wont let them get away with this and emailed them back with pictures of the bag. i didn't hear from them again but got an email from paypal saying a refund will be issued after i return the item to VC. i hope everything will go well... they dont even bother to email me back, not to mention there's no apology!
I'd send it back with tracking and signature confirmation to cover your bases and peace of mind.
Update on my dispute: Received a corrected customs duty invoice, which came out to be around 9%, not 20%. The difference was refunded to my credit card.