Vestiaire Collective experiences?

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#706
hanzi said:
Hi ladies!
I had a VC relapse after I had sworn off of that website.
I stumbled across this gourgeous shirt and just had to have. It had been described being in a very good condition and it sure looked great at first sight but I actually found two (rather small admittedly) holes.
Instantly initiating that whole return procedure, I actually managed to send it back within 5 hours of receiving it.
What irritates me a little is that there was no tag on it, however, in that generic email they send you, I was told to not remove the tag.
Did any of you receive their items without a tag?
Also, knowing VC is an absolute nightmare to deal with and having read about some of you opening a claim through PayPal, has any of you ever done the same via Amex?
Have a great weekend!
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Did you take pictures of holes? I've never dealt with claims via Amex, but they should take good care of it like other major credit companies.
 
#710
GemsBerry said:
Quick update. Though it took almost a month I won the case with BBB and DHL finally charged me correct amount for custom fees ($174 instead of $384). I hope it will be helpful if someone has the same problem with VC delivery by DHL.
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I'm going through a similar situation. Purchased a bag from VC and was charged customs duty of $389 which I thought was rather high (approx 20%). Not knowing my options, I paid the charges and awaiting for the item to be delivered. Called my local US customs office to find out if that was the correct and found out that they probably used the wrong code and listed it as an "other" rather than "leather", even though it is stated that it is a second hand "leather" handbag, which should be around 9% not 20%. Person at US Customs advised me to get an itemized bill of the charges from DHL to see if all of it was custom duty charges and if there were any brokerage fees which can be high. Of the $390, $381 was duties charged. DHL informed me that if I were to dispute the charges, they would charge me $75 if it is turns out to not be the fault of DHL. They said since they were the brokerage company that I couldn't dispute it on my own and they would dispute the charges on my behalf. So I agreed for them to dispute the charges and we shall see how this turns out.
 
#711
hanzi said:
Hi ladies!
I had a VC relapse after I had sworn off of that website.
I stumbled across this gourgeous shirt and just had to have. It had been described being in a very good condition and it sure looked great at first sight but I actually found two (rather small admittedly) holes.
Instantly initiating that whole return procedure, I actually managed to send it back within 5 hours of receiving it.
What irritates me a little is that there was no tag on it, however, in that generic email they send you, I was told to not remove the tag.
Did any of you receive their items without a tag?
Also, knowing VC is an absolute nightmare to deal with and having read about some of you opening a claim through PayPal, has any of you ever done the same via Amex?
Have a great weekend!
Click to expand...


This wasn't through VC but I did have an authenticity issue with *bay and I paid with my AMEX. They refunded me first then investigated.
 
#712
H. for H. said:
I'm going through a similar situation. Purchased a bag from VC and was charged customs duty of $389 which I thought was rather high (approx 20%). Not knowing my options, I paid the charges and awaiting for the item to be delivered. Called my local US customs office to find out if that was the correct and found out that they probably used the wrong code and listed it as an "other" rather than "leather", even though it is stated that it is a second hand "leather" handbag, which should be around 9% not 20%. Person at US Customs advised me to get an itemized bill of the charges from DHL to see if all of it was custom duty charges and if there were any brokerage fees which can be high. Of the $390, $381 was duties charged. DHL informed me that if I were to dispute the charges, they would charge me $75 if it is turns out to not be the fault of DHL. They said since they were the brokerage company that I couldn't dispute it on my own and they would dispute the charges on my behalf. So I agreed for them to dispute the charges and we shall see how this turns out.
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you know, DHL charged me higher custom fees or fees when it's should be zero for over half of my orders in 2013/14. it's never been in my favor and they don't take care of it at all. I have a strong feeling that it's not just "mistakes", they are running a little scam with US custom buddies. it will emerge sooner or later.
You need to wait for 30-day period for dispute, but in my experience they never fixed their mistakes, instead they sent me emails on 30th day exactly, something like piss off, we can't change it. So after this you can go to BBB, they are the only ones that DHL listens to (yet they are lying they fixed it to BBB, while they haven't,so you may need to reopen the case with BBB). It's so bad, I'm like am I in civilized country or what?
 
#713
GemsBerry said:
you know, DHL charged me higher custom fees or fees when it's should be zero for over half of my orders in 2013/14. it's never been in my favor and they don't take care of it at all. I have a strong feeling that it's not just "mistakes", they are running a little scam with US custom buddies. it will emerge sooner or later.
You need to wait for 30-day period for dispute, but in my experience they never fixed their mistakes, instead they sent me emails on 30th day exactly, something like piss off, we can't change it. So after this you can go to BBB, they are the only ones that DHL listens to (yet they are lying they fixed it to BBB, while they haven't,so you may need to reopen the case with BBB). It's so bad, I'm like am I in civilized country or what?
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Thanks for the info. I will definitely follow up with BBB if it can't be resolved with them. Doesn't this sound like there should be some class action lawsuit...if not for the custom duties, definitely the $75 fee they could charge.
 
#714
GemsBerry said:
you know, DHL charged me higher custom fees or fees when it's should be zero for over half of my orders in 2013/14. it's never been in my favor and they don't take care of it at all. I have a strong feeling that it's not just "mistakes", they are running a little scam with US custom buddies. it will emerge sooner or later.
You need to wait for 30-day period for dispute, but in my experience they never fixed their mistakes, instead they sent me emails on 30th day exactly, something like piss off, we can't change it. So after this you can go to BBB, they are the only ones that DHL listens to (yet they are lying they fixed it to BBB, while they haven't,so you may need to reopen the case with BBB). It's so bad, I'm like am I in civilized country or what?
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In this case, is it better to pay the customs fees to VC directly at the time of purchase? Inquiring minds want to know :smile1: I'm thinking of ordering something and having it shipped to me in the US (instant gratification) or have it shipped to my address in Belgium and get it in 3 months to avoid these issues.
 
#715
soleilbrun said:
In this case, is it better to pay the customs fees to VC directly at the time of purchase? Inquiring minds want to know :smile1: I'm thinking of ordering something and having it shipped to me in the US (instant gratification) or have it shipped to my address in Belgium and get it in 3 months to avoid these issues.
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If they charge you correct amount (around 10% for USA) and send with code DDP (delivered duty paid) it makes sense. If their charges are higher than 10% I don't see any point to give the money away.
ETA: I'd rather have it right away to check for the issues and have opportunity to return it just in case.
 
#716
GemsBerry said:
If they charge you correct amount (around 10% for USA) and send with code DDP (delivered duty paid) it makes sense. If their charges are higher than 10% I don't see any point to give the money away.
ETA: I'd rather have it right away to check for the issues and have opportunity to return it just in case.
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Fortunately/unfortunately with paypal, you have 180 days to file a claim if there is a problem. Thank you for your response. Do they inform you of the fees before you check out with VC?
 
#717
GemsBerry said:
If they charge you correct amount (around 10% for USA) and send with code DDP (delivered duty paid) it makes sense. If their charges are higher than 10% I don't see any point to give the money away.
ETA: I'd rather have it right away to check for the issues and have opportunity to return it just in case.
Click to expand...

I don't remember, I know there's a box to click (or rather to unclick) to pay custom fees ahead during checkout on VC, and you will see the total amount incl. fees. but I never used it, I think I didn't like it because fees were higher.
 
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