Vestiaire Collective experiences?

[MrsPenners]

I wouldn’t risk it. I have my reasons, some I’ve documented, but I would always say buy with caution. There are bargains to be had but I wouldn’t risk the money I’m guessing you paid. I only buy Mulberry as I’ve built up some experience which helps me. I wouldn’t have a clue about any other brand so therefore would never buy any other from here. Good luck

 

[onlyk]

I wouldn’t risk it. I have my reasons, some I’ve documented, but I would always say buy with caution. There are bargains to be had but I wouldn’t risk the money I’m guessing you paid. I only buy Mulberry as I’ve built up some experience which helps me. I wouldn’t have a clue about any other brand so therefore would never buy any other from here. Good luck

great point buy what you have experience on! Hermes is a different game, very particular. I made some money and lost some on Hermes, this brand is extremely tricky to buy and sell.

 

[nicole0612]

People have posted that the currency conversion rate is more favorable when purchasing an international item if you switch to the currency of the seller. If I want to buy an item being sold from Spain (I am in the USA), do I just change my currency to Euro and then purchase it normally? I will use a credit card that has no currency conversion fee.
Thanks!

 

[appreciateluxbags]

my experience as a buyer on Vestiaire….
I have “bought” 4 items…the first was an Hermes twilly…. I didn’t know to negotiate… but I thought the price was fair and I wanted it for a bag… it came, is beautiful and I think authentic.
second item, was a moynat bag… this time I negotiated to a mutually acceptable price..and waited and waited. Eventually I reached customer service and was told bag was ruined during shipping to them. It doesn’t say that anywhere… frustrating and suspicious.
item 3… authentication told me that measurements were very off… but I still want item and wait and wit for it’s arrival.
4 th item was an Hermes scarf. Agreed on price buT seller never shipped it so order was cancelled.
The site has many tempting items but between all the stories of fakes and the lack of reliable shippers, think I need to pass on shopping there.

 

[Kfka_btsea]

I used to buy, and occasionally sold a few items.

I didn't really have problems on either side of the table and they were quick to refund me when I had problems with items I bought - once a skirt that was listed as silk came with the tag clearly saying poly, and another time a direct shipped blouse listed as new was not new (stains, small hole etc).

However I stayed well clear of items that could easily be faked. I once showed a Vestiaire listing to a Moynat SA (it needed a small repair, I was asking if they would do it) and she dropped strong hints that it was a fake (apparently they're not supposed to comment on authenticity explicitly, but she kept saying pls take the hint). So I wouldn't make a 4 figure purchase on there unless it's an very unpopular model.

I don't use them anymore as their commissions / fees from both parties have gone up alot (do they think they're an auction house lol) and I dislike being charged the same hefty fees for items that don't need to be authenticated (niche designer, mfg cost to price ratio is too expensive to have replicas) and are located in the same city to boot.

 

[Elena S]

I’m so angry at Vestiaire’s so called ‘customer service’! Sold an item with direct shipping (unfortunately).

5 or 6 days have gone without a notification of item’s acceptance by the buyer. I check on the UPS website and it says that the first delivery attempt has failed because of the problem with the delivery address. I contact Vestiaire immediately and attach a screenshot from UPS’ tracking page stating:‘The delivery date will be provided as soon as possible’ and ‘Please provide us with the correct address for delivery or this package may be returned to the sender.’ The Vestiaire’s ‘agent’ replies quite quickly: ‘According to your query, The delivery date will be provided as soon as possible. So we have to wait for the up date’, of course ignoring the fact that there is obviously a problem with the buyer’s address (sometimes I think they use AI to give the first reply and it’s almost always incorrect which drives me crazy!)! I ask them about that and of course get just a default ‘We haven’t forgotten you…’ reply after a day of waiting.

I contact the buyer with the same questions and she proves to be not super bright either unfortunately. First she asks me if I’ve sent the item to the right address! Like I can choose the address I ship to?! After explaining that the sold items are shipped with automatically generated shipping labels I ask her if she could call UPS and provide the address details they need. The buyer answers that it’s impossible to reach them on her side because she has to join them! Whaaat??? The messages are translated into English from French, so I have no idea what she meant.

So, today was the final delivery attempt (obviously the buyer didn’t fix the address problem) and I guess it will be sent back to me. I assume I will also have to pay for the return delivery like @LittleAva mentioned earlier… But in my case I’m pretty sure that the buyer didn’t regret the purchase, because she actually purchased it twice! I had to cancel the first sale because I noticed a minor issue with the item when was packing it for shipping, and felt that it would be a right thing to do to cancel the sale and relist the item mentioning the issue. And the seller understood and was very eager to buy it as soon as I relisted it!

 

[MrsPenners]

I’m so angry at Vestiaire’s so called ‘customer service’! Sold an item with direct shipping (unfortunately).

5 or 6 days have gone without a notification of item’s acceptance by the buyer. I check on the UPS website and it says that the first delivery attempt has failed because of the problem with the delivery address. I contact Vestiaire immediately and attach a screenshot from UPS’ tracking page stating:‘The delivery date will be provided as soon as possible’ and ‘Please provide us with the correct address for delivery or this package may be returned to the sender.’ The Vestiaire’s ‘agent’ replies quite quickly: ‘According to your query, The delivery date will be provided as soon as possible. So we have to wait for the up date’, of course ignoring the fact that there is obviously a problem with the buyer’s address (sometimes I think they use AI to give the first reply and it’s almost always incorrect which drives me crazy!)! I ask them about that and of course get just a default ‘We haven’t forgotten you…’ reply after a day of waiting.

I contact the buyer with the same questions and she proves to be not super bright either unfortunately. First she asks me if I’ve sent the item to the right address! Like I can choose the address I ship to?! After explaining that the sold items are shipped with automatically generated shipping labels I ask her if she could call UPS and provide the address details they need. The buyer answers that it’s impossible to reach them on her side because she has to join them! Whaaat??? The messages are translated into English from French, so I have no idea what she meant.

So, today was the final delivery attempt (obviously the buyer didn’t fix the address problem) and I guess it will be sent back to me. I assume I will also have to pay for the return delivery like @LittleAva mentioned earlier… But in my case I’m pretty sure that the buyer didn’t regret the purchase, because she actually purchased it twice! I had to cancel the first sale because I noticed a minor issue with the item when was packing it for shipping, and felt that it would be a right thing to do to cancel the sale and relist the item mentioning the issue. And the seller understood and was very eager to buy it as soon as I relisted it!

Sorry about your experience. My experiences (plural) have given me the vibe that Direct Shipping ’removes’ some of their accountability. My evidence is the sentence ‘unfortunately you used direct shipping……’ Good Luck 💐

 

[Elena S]

Sorry about your experience. My experiences (plural) have given me the vibe that Direct Shipping ’removes’ some of their accountability. My evidence is the sentence ‘unfortunately you used direct shipping……’ Good Luck 💐

Yeah, you are quite right about the responsibility removal. Unfortunately as a buyer you can’t opt out from direct shipping of your items. And cancelling sales doesn’t reflect good on the seller’s status: buyers may become suspicious about same items uploaded for sale several times.

 

[MrsPenners]

Yeah, you are quite right about the responsibility removal. Unfortunately as a buyer you can’t opt out from direct shipping of your items. And cancelling sales doesn’t reflect good on the seller’s status: buyers may become suspicious about same items uploaded for sale several times.

Fair point and quite correct. Tbh, the seller status thing lost its value to me when I got upgraded out the blue and hadn’t sold anything for months. What had I done to deserve the honor 🤷‍♀️. Hey ho.

 

[epistolic]

I have bought quite a hefty proportion of my preloved designer bags from Vestiaire Collective and I have to say, don't trust their Authentication. Always authenticate independently once you receive the item. I purchased a Gucci Horsebit bag which passed their authentication process, but when I submitted it for my own authentication after receiving it, I learned it was a very obvious fake as the QR code on the label had been rotated by 90 degrees! It was a hassle getting Vestiaire to accept it for a refund but they did so in the end, they ask you to ship the item back to them and they re-authenticate before deciding. Did get my money back finally but lesson learned.

I still purchase from them every now and again, but I always, always, do my own authentication now whereas previously I hadn't always bothered.

 

[dollymolly_precious]

Anyone noticed that post the revision of buyer/seller fee that things are more expensive now? Noticed that they snuck in a 20% (used to be 15%) buyer fee and on top of that 5% seller fee. That’s a whopping 25% (20%+5%) when it used to only be 18% ish max. And they tried to frame it as beneficial for us sellers. I have compared the returns of my old listing vs new one (same product) and I’m getting lesser for the same item and same selling price now. Sneaky

 

[epistolic]

Anyone noticed that post the revision of buyer/seller fee that things are more expensive now? Noticed that they snuck in a 20% (used to be 15%) buyer fee and on top of that 5% seller fee. That’s a whopping 25% (20%+5%) when it used to only be 18% ish max. And they tried to frame it as beneficial for us sellers. I have compared the returns of my old listing vs new one (same product) and I’m getting lesser for the same item and same selling price now. Sneaky

Yes! I saw that they’ve also tried to package their buyer’s fee as including things like authentication - which they’ve always included anyway. It’s really starting to make it not worth selling via Vestiaire, the fees from a standard consignment store are almost on par now and they would handle things like postage etc that Vestiaire doesn’t.

 

[Elena S]

I’m so angry at Vestiaire’s so called ‘customer service’! Sold an item with direct shipping (unfortunately).

5 or 6 days have gone without a notification of item’s acceptance by the buyer. I check on the UPS website and it says that the first delivery attempt has failed because of the problem with the delivery address. I contact Vestiaire immediately and attach a screenshot from UPS’ tracking page stating:‘The delivery date will be provided as soon as possible’ and ‘Please provide us with the correct address for delivery or this package may be returned to the sender.’ The Vestiaire’s ‘agent’ replies quite quickly: ‘According to your query, The delivery date will be provided as soon as possible. So we have to wait for the up date’, of course ignoring the fact that there is obviously a problem with the buyer’s address (sometimes I think they use AI to give the first reply and it’s almost always incorrect which drives me crazy!)! I ask them about that and of course get just a default ‘We haven’t forgotten you…’ reply after a day of waiting.

I contact the buyer with the same questions and she proves to be not super bright either unfortunately. First she asks me if I’ve sent the item to the right address! Like I can choose the address I ship to?! After explaining that the sold items are shipped with automatically generated shipping labels I ask her if she could call UPS and provide the address details they need. The buyer answers that it’s impossible to reach them on her side because she has to join them! Whaaat??? The messages are translated into English from French, so I have no idea what she meant.

So, today was the final delivery attempt (obviously the buyer didn’t fix the address problem) and I guess it will be sent back to me. I assume I will also have to pay for the return delivery like @LittleAva mentioned earlier… But in my case I’m pretty sure that the buyer didn’t regret the purchase, because she actually purchased it twice! I had to cancel the first sale because I noticed a minor issue with the item when was packing it for shipping, and felt that it would be a right thing to do to cancel the sale and relist the item mentioning the issue. And the seller understood and was very eager to buy it as soon as I relisted it!

Okay, this is just really weird. The last delivery attempt was made on Friday according to UPS tracking information. I contacted the buyer today saying that it’s not really nice to order the same item twice and then just ignore the delivery attempts and my messages. To which I was bombarded with the following messages:

I’m speechless…

 

[Elena S]

I don’t know what to make out of it. If the buyer is so worried about the delivery why didn’t she contact me all these days?? Why only when I wrote to her? And why she keeps claiming that it’s my fault that I chose UPS??? I can’t choose the carrier, it’s just assigned automatically! Another suspicious thing is that all the answers came in a matter of seconds, like it’s a bot. I’m really confused…

 

[elaineiwhite]

I don’t know what to make out of it. If the buyer is so worried about the delivery why didn’t she contact me all these days?? Why only when I wrote to her? And why she keeps claiming that it’s my fault that I chose UPS??? I can’t choose the carrier, it’s just assigned automatically! Another suspicious thing is that all the answers came in a matter of seconds, like it’s a bot. I’m really confused…

Ask her for her correct address then contact Vestiaire with it, so they can investigate. Sounds like she doesn’t want to deal with the problem.