Whenever there is a problem, cs acts like you wrote. Every time. They're totally useless.
I'm angry, because despite said insufferableness, it was my Nr. 1 source.
Vestiaire Collective experiences?
- Thread starter Kopisusu
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I'm angry, because despite said insufferableness, it was my Nr. 1 source.
Who was the seller you bought from? Any chance it was https://www.vestiairecollective.com...leather-picotin-hermes-handbag-33032178.shtml
Obviously it's not even clear how much they will charge the buyer. In the email they mention 5% plus 10% for international transactions (and they are mostly international). But if you refer to their written terms, they say 10% instead of 5% plus the additional 10%. Not very professional.
Für alle Transaktionen werden dem Käufer Kosten in Höhe von zehn Prozent (10%) des Produktkaufpreises berechnet.
Bei internationalen Transaktionen werden dem Käufer zusätzliche Kosten bis zu zehn Prozent (10%) berechnet (was zu einer gesamtgebühr von bis zu zwanzig Prozent (20%) des Produktkaufpreises für solche Transaktionen führt).
Für alle Transaktionen werden dem Käufer Kosten in Höhe von zehn Prozent (10%) des Produktkaufpreises berechnet.
Bei internationalen Transaktionen werden dem Käufer zusätzliche Kosten bis zu zehn Prozent (10%) berechnet (was zu einer gesamtgebühr von bis zu zwanzig Prozent (20%) des Produktkaufpreises für solche Transaktionen führt).
With these new buyer service fees it won’t really be worth it anymore for me as a casual seller to sell on Vestiaire.
I’m already pricing my items lower than average because my buyers are all international and have to add taxes and apparently a very high shipping fee to the sale price.
Their fees are already quite high and often forcing sellers to list their item at lower prices.
Really disappointed.
I’m already pricing my items lower than average because my buyers are all international and have to add taxes and apparently a very high shipping fee to the sale price.
Their fees are already quite high and often forcing sellers to list their item at lower prices.
Really disappointed.
I believe it’s up to 15% for international orders. When I asked in the chat why does the % vary? They just asked me to look the detail @ check-out. On the plus side, they’re reducing international sellers fee to 12% from 15%. Still doesn’t justify why such exorbitant fee for digital authentication, guarantee of shipment and CS support. This would probably spell the end for VC’s international market. Too many “bourgeois” bosses I guess. Bye VC, it was a great run but we can live without you.
Tbh, VC is kind of in its own market. A niche. All other existing ones such as the ol’ Ebay, Poshmark, Etsy, Grailed, DePop and countless others uses PayPal’s dispute resolution system if things go south with your purchase. If in 2023 there’s still folks who still unbox without taking a video then there’s bound to be hiccups dealing with direct shipment. You would hv thought by having an “authentication process” physically would cancel any chances of getting ripped but it seems VC has its fair share of problems offering such service. A paid service that is. Therefore, I’m afraid we all need to resort to the old ways of dealing with buyers by being extra diligent when receiving our packages. I’m an international seller and the only reason I created a stream with VC was because of the 18% commission which also includes shipping fee with a reputable courier (DHL) to all destination worldwide. If VC choose to screw the harmony by introducing an absurd “buyers fee” then I’m afraid they’re digging their own grave.
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Was the bag sent to Hong Kong for authentication by any chance? IMHO, the stitching looks sus AF. I mean, even someone with a 10/20 vision can tell the poor workmanship on the thread. No way that passed authentication unless it was from their HK hub. This should be posted far and wide online to deter others from falling prey to their claimed “expert authentication service”. Appalling is an understatement for such a rubbish company.
Unfortunately, they will not bow down to admitting their mistake(?) and proceed with a refund because the seller has already been paid. Btw, they’re just stalling you and I can guarantee 100% you won’t get your money back and will have to resort to re-selling the bag with them. Disgusting
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Are there issues with their Hong Kong hub?
It seems they’re having some issues or trouble in Asia?
They opened a hub here in Seoul earlier this year for example but suddenly out of the blue my sold items were going to the Hong Kong hub again and when I asked they said they closed the Seoul hub. They just fired everyone.
I have had the worst customer experience with Vestiaire recently, from orders being cancelled to reneging on promised discount codes. I had messaged the customer service this weekend as I had had two orders cancelled the same day. I queried this and in the same process I also said that I found it bad practice that they had issued me with a discount code for 10% off my next purchase, maximum discount being €500. Very clear wording. This was in lieu of making a return and having some repairs made myself on a bag bought. When I tried to use the code it was for a paltry €50 discount. They refused to change even after I sent in pictorial evidence of the agreement.
I also commented that the new “buyers premium” of 5-15% added on to each bag since last week was quite prohibitive. The representative was not in anyway polite when I said this and said “Some buyer with enough money they don’t care about the additional fees as long as they want the item.”
I found this so insulting and derogatory. Their customer service has always been suspect but to outright call a good, regular customer poor in their eyes is ridiculous and in such bad taste. Anyone from Vestiaire here reading this, shame on you! Everyone else, stay far away from the unethical beast that is Vestiaire unless you want to be treated like crap!!
I also commented that the new “buyers premium” of 5-15% added on to each bag since last week was quite prohibitive. The representative was not in anyway polite when I said this and said “Some buyer with enough money they don’t care about the additional fees as long as they want the item.”
I found this so insulting and derogatory. Their customer service has always been suspect but to outright call a good, regular customer poor in their eyes is ridiculous and in such bad taste. Anyone from Vestiaire here reading this, shame on you! Everyone else, stay far away from the unethical beast that is Vestiaire unless you want to be treated like crap!!
I have had the worst customer experience with Vestiaire recently, from orders being cancelled to reneging on promised discount codes. I had messaged the customer service this weekend as I had had two orders cancelled the same day. I queried this and in the same process I also said that I found it bad practice that they had issued me with a discount code for 10% off my next purchase, maximum discount being €500. Very clear wording. This was in lieu of making a return and having some repairs made myself on a bag bought. When I tried to use the code it was for a paltry €50 discount. They refused to change even after I sent in pictorial evidence of the agreement.
I had commented that the new “buyers premium” of 5-15% added on to each bag since last week was quite prohibitive. The representative was not in anyway polite when I said this and said “Some buyer with enough money they don’t care about the additional fees as long as they want the item.”
I found this so insulting and derogatory. Their customer service has always been suspect but to outright call a good, regular customer poor and not good enough in their eyes is ridiculous and in such bad taste. Anyone from Vestiaire here reading this, shame on you! Everyone else, stay far away from the unethical beast that is Vestiaire unless you want to be treated like crap!!
I had commented that the new “buyers premium” of 5-15% added on to each bag since last week was quite prohibitive. The representative was not in anyway polite when I said this and said “Some buyer with enough money they don’t care about the additional fees as long as they want the item.”
I found this so insulting and derogatory. Their customer service has always been suspect but to outright call a good, regular customer poor and not good enough in their eyes is ridiculous and in such bad taste. Anyone from Vestiaire here reading this, shame on you! Everyone else, stay far away from the unethical beast that is Vestiaire unless you want to be treated like crap!!
hiya I am new to VC and selling my first item. I am in the UK and have arranged a pick up with DHL. Their email is asking me not to seal the shipping box for the courier to inspect the content. Is that your experience too? Will I receive an email confirming the pick up? Sorry for all these questions. Thanks a lot