Vestiaire Collective experiences?

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#4,187
VC doesn't seem to have an option to report incorrect listings. I was seeing LV monogram pieces listed as "exotic leathers" but couldn't do anything about it.

What is also annoying, there doesn't seem to be a requirement to add measurements of the item. A lot of users just put up their bags for sale and there is no mention of the size or dimensions. How are they expecting their stuff to sell? Are we to figure out the size based on the person's hand in frame or the number of quilts/monogram patterns? :doh:
 
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#4,188
caannie said:
In the past I have bought a couple of items on VC that I couldn't find anywhere else. I'm in the US and I find the site slow and cumbersome. The search feature really sucks. I will be looking for a specific item, say a designer brand leather wallet, and search will show me many items listed as "cloth wallet" even though they are leather. I see extremely poor descriptions and titles, so I can't find anything. And then there are items that have seemingly been listed for years, seller long gone, no answers to offers. To me, the site is just junk.
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Agree on all points. Especially that the site is very slow! The entire experience feels arduous and laborious. But it makes me sad as VC was such fun before and now it's lost its spark and seemingly, its customers. To think there was a time where one could speak with a human begin in their customer service team!!! Everything was resolved painlessly and efficiently. They used to be very good and unequaled. Gone are the days... I wish there were better options in Europe or at least the UK.
 
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#4,190
Just had the most pathetic and laughable chat with a VC bot. They really are beyond help aren't they. The service was so embarrassingly poor that they didn't even bother sending me the classic "how did we do?" survey follow up. I'm going to give Net-A-Porter's Reflaunt service ago!
 
#4,191
I sell on VC majorly (from Spain) and also noticed the change of traffic, I think VC is losing trust of buyers. However, the macroeconomic situation is causing huge negative impact, some big branded vintage/ archive sellers (on their websites ) I know are not selling as usual neither.
 
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#4,192
shazzy99 said:
I didn't even realise that VC had their own account. I always had a feeling that they may buy things from sellers themselves to sell on, only because things I have had for sale have been purchased with no enquiry, questions, negotiation etc. I am surprised to read the stories on here about being so strict on authentication, as some things I've sold were for example, Ferragamo earrings that were about 10 years old, they came with no stamps on the back at the time, and there was not one question over authenticity (I was a bit worried that they may question since most items these days have stamps).
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Hi, was your shipping covered when Vestiaire bought your item? I experienced it today (an item of mine was sold without no enquiry, negotiation etc) and they didn't provide me with pre-paid shipping label.

I'm just worried that if I decided to ship it on my own with a courier of my choice, that there's no way to prove it to them that my item's shipping (like the prepaid DHL label where it's clear for both parties that the item is on their way

TIA!
 
#4,193
phoebe_chen said:
Hi, was your shipping covered when Vestiaire bought your item? I experienced it today (an item of mine was sold without no enquiry, negotiation etc) and they didn't provide me with pre-paid shipping label.

I'm just worried that if I decided to ship it on my own with a courier of my choice, that there's no way to prove it to them that my item's shipping (like the prepaid DHL label where it's clear for both parties that the item is on their way

TIA!
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Definitely do not ship on your own. They should always provide a shipping label. I don’t think you will be covered if you don’t use their labels.
I’ve only ever sold, no purchases, and they provided DHL label when shipping to their hub, and a local courier label for sale within Australia.
May need to check your account section, as sometimes they will not email it, you have to download yourself from the section where there is list of your items for sale.
 
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#4,194
shazzy99 said:
Definitely do not ship on your own. They should always provide a shipping label. I don’t think you will be covered if you don’t use their labels.
I’ve only ever sold, no purchases, and they provided DHL label when shipping to their hub, and a local courier label for sale within Australia.
May need to check your account section, as sometimes they will not email it, you have to download yourself from the section where there is list of your items for sale.
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Thanks!! I contacted them via email and they promptly replied the next day with a DHL shipping label. I noticed "the duties and taxes not paid" was printed on the label, though. I think duties is always buyer's responsibility? (in this case, it's them)

I always get a pre-paid label with duties paid whenever someone bought my item on vestiaire, so I assume this is Vestiaire buying my item this time, since there's no negotiation and the item was sold just like that.
 
#4,196
is there a rough guide of how they calculate the import tax? I purchased a bag from HK to Australia the import tax is charged at 10%.
I spot this Chanel from NZ is roughly $2900, but the import tax to AU at checkout is estimated at a whopping $450??? its like nearly 15%? I just checked NZ has tax rate of 15%. wow..

maybe I should just stick to HK or Japan for sellers location then.. cheaper tax and also many bags conditions are very good from these places
 
#4,197
I just got a Chanel Bag from Vestiaire. I am pretty sure the chain is not original. The links where it joins the bag do not meet neatly and look to have been clamped on. They also don't have a lot of weight to them. The bag is genuine I would say just the chain but I feel this should have been noted on the description (at least the fact that it isn't attached properly) I have raised it on Vestiaire but had no response as yet.

It looks like the seller bought it a couple of months ago and resold it quite quickly. Not sure if they removed the chain or not but I can see the images are the same as the original listing.

I am not sure what I can do from here if anything or if I have to just accept it.
 
#4,198
Pennycal said:
I just got a Chanel Bag from Vestiaire. I am pretty sure the chain is not original. The links where it joins the bag do not meet neatly and look to have been clamped on. They also don't have a lot of weight to them. The bag is genuine I would say just the chain but I feel this should have been noted on the description (at least the fact that it isn't attached properly) I have raised it on Vestiaire but had no response as yet.

It looks like the seller bought it a couple of months ago and resold it quite quickly. Not sure if they removed the chain or not but I can see the images are the same as the original listing.

I am not sure what I can do from here if anything or if I have to just accept it.
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I would return it. If the seller resold it, which means there's something fishy....
 
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#4,199
yoshikitty said:
I would return it. If the seller resold it, which means there's something fishy....
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I have reached out to Vestiaire within an hour or receiving it waiting on a reply

This thread doesn’t give me much confidence they will do anything. The bag is genuine Chanel serial number and all but perhaps they bought it for the strap and then resold it.

If Vestiaire won’t do anything I am not sure what to do. Raise a dispute through Klarna (the payment service I used) ? Any advice appreciated
 
#4,200
I have had nothing but positive experiences with VC, but I did have a neutral experience recently that I thought I'd share.

My mother bought some Chanel ballet flats from VC last year, I went to re-list them (she had not worn them) and they were rejected on the basis that they were a sample item. I contacted them with proof they were bought on the VC platform, and they did not understand what I meant for a good few days (maybe a language barrier?) and originally said they would not accept them or refund the original purchase. I persisted and stated that if they would not let me sell them, they shouldn't have been available for sale on their site in the first place. They requested that I send the shoes to them and that they would assess the situation once they had them. A few days later, they refunded my mother her original purchase amount.

Very strange experience, but I do continue to shop with them.
 
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