Vestiaire Collective experiences?

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#4,216
Hi all, I moved from the US to the UK and I'm selling a few luxury handbags. Unfortunately it looks like we don't have many options here in the UK... I tried a couple of consignment shops that gave me laughable quotes. So I decided to list my items on Vestiare and even though I haven't yet had a bad experience (just sold my first item, knock on wood), I'm so tired of lowball offers and buyers who don't go through with the purchase after their offer has been accepted... Such a waste of time. We have to "hold" the item for 24h only for the buyer to go silent.

Anyways, reading through these posts I'm now afraid of selling my high ticket items in there (Chanel, LV). UK peeps, is there any other option for us? Would the 'Authenticity Guarantee' program from eBay work better? I miss those days when I could simply ship everything to Fashionphile. Would that still be an option for international sellers?

ETA: Just popped into the Fashionphile thread and it sounds like they're not the same either. Sigh.
 
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#4,218
VivCatGirl said:
Hi all, I moved from the US to the UK and I'm selling a few luxury handbags. Unfortunately it looks like we don't have many options here in the UK... I tried a couple of consignment shops that gave me laughable quotes. So I decided to list my items on Vestiare and even though I haven't yet had a bad experience (just sold my first item, knock on wood), I'm so tired of lowball offers and buyers who don't go through with the purchase after their offer has been accepted... Such a waste of time. We have to "hold" the item for 24h only for the buyer to go silent.

Anyways, reading through these posts I'm now afraid of selling my high ticket items in there (Chanel, LV). UK peeps, is there any other option for us? Would the 'Authenticity Guarantee' program from eBay work better? I miss those days when I could simply ship everything to Fashionphile. Would that still be an option for international sellers?

ETA: Just popped into the Fashionphile thread and it sounds like they're not the same either. Sigh.
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There is a small shop in my home town called Armcandy Bag & Co. I sold my Hermes Herbag with them. It's a small consignment and not sure how it works long distance (do you send them items?) but they seem to have some audience whilst not that many LV/Chanel/Hermes items and they sell fast. The fee is 20%. Not sure this would work but I can recommend. I sold once to Xupes (Hermes Kelly 32) but overall not happy with them (the first sale was ok, the attempted next ones either a joke or no response).
A decent outright buyer of Chanel is DesignerWishBags (highly recommend Margareth) but she's in Belgium so you'd have to somehow send it from Europe to her, she pays upon arrival/inspection.
 
#4,219
VivCatGirl said:
Hi all, I moved from the US to the UK and I'm selling a few luxury handbags. Unfortunately it looks like we don't have many options here in the UK... I tried a couple of consignment shops that gave me laughable quotes. So I decided to list my items on Vestiare and even though I haven't yet had a bad experience (just sold my first item, knock on wood), I'm so tired of lowball offers and buyers who don't go through with the purchase after their offer has been accepted... Such a waste of time. We have to "hold" the item for 24h only for the buyer to go silent.

Anyways, reading through these posts I'm now afraid of selling my high ticket items in there (Chanel, LV). UK peeps, is there any other option for us? Would the 'Authenticity Guarantee' program from eBay work better? I miss those days when I could simply ship everything to Fashionphile. Would that still be an option for international sellers?

ETA: Just popped into the Fashionphile thread and it sounds like they're not the same either. Sigh.
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I haven't got any bad experience selling with Vestiaire but have to agree on the lowball offers. I started to believe that Vestiaire should be the one being held responsible for it, though.

You know when you liked certain items and then you received alerts on the app saying "the seller is ready to lower down the price to xx%". I don't what method they're using in order to conclude that, all that I could think of is probably the seller was in a negotiation and lowered their offer to certain buyer and Vestiaire took that and alerted everyone who liked the item about it.

I could be wrong but I think probably that's what encourages people to put as low as they can, simply bcs Vestiaire advertise for it.
 
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#4,220
Hello. Newby here. Just had upsetting experience with VC. Uploaded my LV bag pictures. Got reply that my item isn't real. And was like How? I bought it myself from boutique and have receipts and they even took it for repairs. Send them my documents for review and got reply that my documents aren't legit. Very frustrating experience. Now I feel like my integrity was questioned. I have already sent emails to my SA with request to confirm documents are real. Does anyone know how to properly file a complaint with them?

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#4,223
I recently bought a bag from VC and regret it. I purchased from an expert seller (unsure if that is the same as a professional seller on their return policy?) and had questions about its authenticity. The person I bought it from stated that I can get a full refund if I don't like the item as they are a professional seller, so I assumed expert = professional.

Comparing the bags, unfortunately, I noticed a difference after purchasing the bag and even it went through the authentication process with zero issues. I ordered a YSL Envelope bag and was naive and didn't do enough research beforehand (I admit it's my fault for that) but the seller seemed reputable as they had over 460 sales on VC. The bag I got had a very very very large YSL logo, and it even goes over the flap, unlike what is shown on YSL.com or other reputable websites like Saks or Nordstrom. After I noticed that, I saw that a few of the details were off-center as well which you couldn't see in the images posted on VC.

I returned the item the next day, easily within their 14-day period - it only has to travel from Belgium to France so the delivery is quick as well.... but VC states they find no issues with my bag (logo is fine / off-center items are fine) and that my item will now be relisted on my account, minus their usual commission and they will sell it for me - and I would then get my percentage of the refund... IF someone buys it. I don't even know what their usual commission is, so this seems ridiculous. I even made an infographic comparing the bag from their website to verified Envelope bags online and it did not seem to matter. When I asked them for clarification on their return policy, I did not get a response despite it being within the 14-day period.

I am highly disappointed and find their customer support lacking - their FAQ and return policies are unclear. I feel pretty dumb about the whole thing and definitely learned a lesson. Time to grovel and be bitter for the upcoming years lol. I just plan on buying the official bag from a boutique or reputable retailer in the future now.
 
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#4,224
I would like to report on my experiences with VC. I ordered an item from one designer and received the item with the label of a different designer, apparently sewn on by hand. I feel tricked - the seller used the designer‘s name to get a higher price presumably. It has been 10 days and VC customer service has not even replied to me in the chat or by email (except to promise a reply within 48 hours etc., which then fails to materialise). I will never use the site again, as either buyer or seller. It is the worst (i.e. completely unhelpful) customer experience I have experienced to date.
And I haven’t even mentioned the problem with functions not working in the app.
I was planning to sell items with them and I‘m glad I had this experience because I now know to stay well aware (speaking for myself).
 
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#4,225
Neniel said:
If you received the Items with direct mail, you will be asked to send them to VC. VC will check them, if you are lucky and the fake is very very obvious, you may get your money back. But there are more than enough examples of VC not accepting obvious fakes as returns.

If it has already been authenticated by VC, you have no chance.

They will offer you to resell the item and post it on the site.

So they tell you to sell the fake item on their site.
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I totally agree with this. I am going through this now and I want to truly cry. I purchased a LV agenda from one of the sellers. Upon receipt I could clearly tell that the item was fake. It look as if it was new but it had like a burnt mark on it. I took it to LV and although they told me that they can authenticate items, the SA informed me that it was not authentic. She informed me that the interior was vinyl and should be leather. I informed VC and they asked me to send the item back for reauthentication. I sent the item back and VC maintains that it is authentic because of the date stamp code but again this item is a super fake which has a date stamp code which isn't proof that it the item is authentic. They have proceeded to relist the fake item on my account. I am so upset and I feel super helpless. I am never buying from them again.
 
#4,226
s0pafit said:
I recently bought a bag from VC and regret it. I purchased from an expert seller (unsure if that is the same as a professional seller on their return policy?) and had questions about its authenticity. The person I bought it from stated that I can get a full refund if I don't like the item as they are a professional seller, so I assumed expert = professional.

Comparing the bags, unfortunately, I noticed a difference after purchasing the bag and even it went through the authentication process with zero issues. I ordered a YSL Envelope bag and was naive and didn't do enough research beforehand (I admit it's my fault for that) but the seller seemed reputable as they had over 460 sales on VC. The bag I got had a very very very large YSL logo, and it even goes over the flap, unlike what is shown on YSL.com or other reputable websites like Saks or Nordstrom. After I noticed that, I saw that a few of the details were off-center as well which you couldn't see in the images posted on VC.

I returned the item the next day, easily within their 14-day period - it only has to travel from Belgium to France so the delivery is quick as well.... but VC states they find no issues with my bag (logo is fine / off-center items are fine) and that my item will now be relisted on my account, minus their usual commission and they will sell it for me - and I would then get my percentage of the refund... IF someone buys it. I don't even know what their usual commission is, so this seems ridiculous. I even made an infographic comparing the bag from their website to verified Envelope bags online and it did not seem to matter. When I asked them for clarification on their return policy, I did not get a response despite it being within the 14-day period.

I am highly disappointed and find their customer support lacking - their FAQ and return policies are unclear. I feel pretty dumb about the whole thing and definitely learned a lesson. Time to grovel and be bitter for the upcoming years lol. I just plan on buying the official bag from a boutique or reputable retailer in the future now.
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I can't speak about size but YSL going over the flap is an older version of envelope when it just came out, it's legit.
 
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#4,227
Hi gals! I am sharing a ridiculous experience, not exactly with VC, but a seller there.
I just bought a pair of Manolo there, in a too good to be true price. The seller said that it was a brand new pair. I used to sell Manolo, Chanel items in cheap prices as well so I think nothing is impossible.
However, I just received the report from VC after their quality check. And the heels are not new, but quite worn actually. So I chose to cancel the deal. And please have a look at the message I got from the seller just within minutes after I cancelled the deal.
If you were me, what would you do?

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#4,228
Nancy Wong said:
Hi gals! I am sharing a ridiculous experience, not exactly with VC, but a seller there.
I just bought a pair of Manolo there, in a too good to be true price. The seller said that it was a brand new pair. I used to sell Manolo, Chanel items in cheap prices as well so I think nothing is impossible.
However, I just received the report from VC after their quality check. And the heels are not new, but quite worn actually. So I chose to cancel the deal. And please have a look at the message I got from the seller just within minutes after I cancelled the deal.
If you were me, what would you do?

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Sorry for your experience. The seller is just impossible. If she didn't write 'brand new perfect heel' and use 'fair condition' I think the price is ok. The heels have definitely gone through a lot of walk. If I were you, I will just cancel the sell and won't contact the seller again.
 
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#4,229
yoshikitty said:
Sorry for your experience. The seller is just impossible. If she didn't write 'brand new perfect heel' and use 'fair condition' I think the price is ok. The heels have definitely gone through a lot of walk. If I were you, I will just cancel the sell and won't contact the seller again.
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I blocked her and reported her to VC. It is such an unpleasant experience for me.
 
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#4,230
Nancy Wong said:
Hi gals! I am sharing a ridiculous experience, not exactly with VC, but a seller there.
I just bought a pair of Manolo there, in a too good to be true price. The seller said that it was a brand new pair. I used to sell Manolo, Chanel items in cheap prices as well so I think nothing is impossible.
However, I just received the report from VC after their quality check. And the heels are not new, but quite worn actually. So I chose to cancel the deal. And please have a look at the message I got from the seller just within minutes after I cancelled the deal.
If you were me, what would you do?

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Your response was perfection. “Desperate” is the word. Low life, unfulfilled and cruel strangers out there.
 
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