Vestiaire Collective experiences?

[Ylesiya]

@Vanilla1349 have you videotaped opening process? another question is how big is the bag? didn't you feel it is too lightweight when you received it? there is literally nothing inside or packaging was there? it was supposed to come with accessories?

You can also try and contact the carrier to request how much was the weight of the parcel when they measured it at the sorting station. Maybe that would help to understand whether the item was shipped or the box was shipped empty in the first place.

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On my side, the process is getting absolutely ridiculous.
VC agents are basically trained to flush you down the drain. And even when you give them the obvious facts, they still bluntly contradict them and ignore any proof.

I even got as far as getting an official confirmation from FedEx that the parcel has never been in their hands. The item was never scanned in, there were no other scans at all. Ever. And VC is still daring to insist that the item was shipped since - pay attention! - it is not at their warehouse. I truly don't understand why this is my problem that they misplaced or stolen the item or god knows what happened. I gave them my money and did not receive the goods. Full stop. To be even more precise, it is not a carrier who is at fault but VC itself.
These people are acting like scammers and I really hope I will be able to recover my funds (not a small amount for me!) via chargeback.

I will just put some screenshots here proving I am not making this up and to show to everyone how disgusting and horrible they are.

This is parcel tracking they provided. I even asked them to show me where exactly it says that the shipment was picked up but got no answer to that.



Screenshot from my own account showing the item is "waiting to be shipped". It only changes to "shipped" once it is picked up and tracking starts to be displayed. It never had.



Dumbass response from their support claiming the item was sent. Whom do I believe: these jerks or a reputable shipping company?



And finally - an official response from FedEx to my query confirming the shipment has never been in their hands.


Even if you decide to buy anything, do not make my mistake of paying with a debit card. Only pay with PayPal or a credit card so that you could get your hard earned money back in case they will try to scam you.

 

[Vanilla1349]

I feel so sorry for you too.. This is so dishonest! I have used VC many times and never had any issues. I guess this is my first time. The cardboard box was literally empty! I couldn't estimate the weight since the bag I ordered was very very tiny. I believe the courier company simply stole it because I see a dent in the box, probably had been forced to open on one side and there was a small amount of additional transparent tape on top of the original tape (which is in totally different color). I really don't know how VC will handle this matter but I did give them the money and I got nothing in return, so I do deserve a solution.

 

[LexAeterna]

Sorry to hear your bad experience. I would contact PayPal at once. Hope you can get your money back. Please let us know the result.

Thanks so much all. Current update on my case:

VC has not responded to my PayPal case yet. They have less than 10 days to respond to it. Currently, they have listed the fake item under my account. There are people adding it to their Favourites and I received an offer on the item. If I accept these offers, I will be losing about $1000 of hard-earned money because of the shipping/import/authentication fees.

It feels sickening to lose this amount of money and have another person be scammed by VC if I accept the offer. I will keep waiting on the case. If I don't win, I will reach out to my credit card company, and if I can't get a chargeback then I will suck it up and accept the loss and pray that someone buys the fake item from my account.

 

[yoshikitty]

Thanks so much all. Current update on my case:

VC has not responded to my PayPal case yet. They have less than 10 days to respond to it. Currently, they have listed the fake item under my account. There are people adding it to their Favourites and I received an offer on the item. If I accept these offers, I will be losing about $1000 of hard-earned money because of the shipping/import/authentication fees.

It feels sickening to lose this amount of money and have another person be scammed by VC if I accept the offer. I will keep waiting on the case. If I don't win, I will reach out to my credit card company, and if I can't get a chargeback then I will suck it up and accept the loss and pray that someone buys the fake item from my account.

I believe you will hear from Paypal quicker than VC. Let Paypal deals with VC. Fingers crossed.
If I were you, I will not let anyone to buy the bag. You don't want another buyer to have the same experience as you. Right?

 

[LexAeterna]

I believe you will hear from Paypal quicker than VC. Let Paypal deals with VC. Fingers crossed.
If I were you, I will not let anyone to buy the bag. You don't want another buyer to have the same experience as you. Right?

Thank you so much. I won’t. Within a few hours I received offers on the item at similar prices and part of me thinks it’s VC doing this. I feel so on edge. I’ll keep holding on and wait for PayPal’s decision

 

[Ylesiya]

Thanks so much all. Current update on my case:

VC has not responded to my PayPal case yet. They have less than 10 days to respond to it. Currently, they have listed the fake item under my account. There are people adding it to their Favourites and I received an offer on the item. If I accept these offers, I will be losing about $1000 of hard-earned money because of the shipping/import/authentication fees.

It feels sickening to lose this amount of money and have another person be scammed by VC if I accept the offer. I will keep waiting on the case. If I don't win, I will reach out to my credit card company, and if I can't get a chargeback then I will suck it up and accept the loss and pray that someone buys the fake item from my account.

VC are quite bad at answering to PayPal cases. I think they have a very limited staff, so very often these cases don't even get any attention. Plus you have all the proof that the item is not authentic and has been returned to them. I am not sure but maybe you can remove this item from your account yourself? I would not want anyone to buy anything like this from me. Anyway I think your chances of winning the case are very high.

Problem with VC is that they do sell fakes which in theory can happen to anyone because nobody's perfect and sometimes even brands themselves struggle with authentication of their own pieces. But what's horrible is that they sell counterfeits knowingly. We've been discussing a case of a fake VCA necklace here that @Glitterbomb has bought and returned. This piece is a confirmed fake, even VC itself acknowledged it later.

However, this item is still listed under VCA NYC account at the original price with a note of "no defects":

Pink gold necklace Van Cleef & Arpels Pink in Pink gold - 21490438

Achetez votre pink gold necklace Van Cleef & Arpels sur Vestiaire Collective, le dépôt vente chic sur Internet. Pink gold necklace Van Cleef & Arpels Pink in Pink gold à prix d'occasion. 21490438

us.vestiairecollective.com

And this an expensive item! Which they know for sure is a counterfeit.

On my side, I managed to get a refund from them - still awaiting for it to appear in my account. I was lucky to finally reach out to someone more senior by the looks of things who at least acknowledged that the item has never been sent. It took me numerous emails and caused a lot of frustration. What's worst is that they dare to completely deny totally obvious facts. It's like this kind of conversation:

- the sky is blue
- no, it's not, it's green
- but this is a blue colour?
- no it is green
- but this is the same colour as specified in RGB palette as blue?
- no, we spoke to our experts and they confirmed it's green
- look, here is the official report from CalTech signed by the team of scientists from Cambridge and Oxford that the sky colour is indeed blue according to their spectrometry results!
- no, we reached out to our expert department and after applying strict colour criteria we have concluded that the sky colour is still green

They truly deserve worst customer service ever award.

 

[LexAeterna]

VC are quite bad at answering to PayPal cases. I think they have a very limited staff, so very often these cases don't even get any attention. Plus you have all the proof that the item is not authentic and has been returned to them. I am not sure but maybe you can remove this item from your account yourself? I would not want anyone to buy anything like this from me. Anyway I think your chances of winning the case are very high.

Problem with VC is that they do sell fakes which in theory can happen to anyone because nobody's perfect and sometimes even brands themselves struggle with authentication of their own pieces. But what's horrible is that they sell counterfeits knowingly. We've been discussing a case of a fake VCA necklace here that @Glitterbomb has bought and returned. This piece is a confirmed fake, even VC itself acknowledged it later.

However, this item is still listed under VCA NYC account at the original price with a note of "no defects":

Pink gold necklace Van Cleef & Arpels Pink in Pink gold - 21490438

Achetez votre pink gold necklace Van Cleef & Arpels sur Vestiaire Collective, le dépôt vente chic sur Internet. Pink gold necklace Van Cleef & Arpels Pink in Pink gold à prix d'occasion. 21490438

us.vestiairecollective.com

And this an expensive item! Which they know for sure is a counterfeit.

On my side, I managed to get a refund from them - still awaiting for it to appear in my account. I was lucky to finally reach out to someone more senior by the looks of things who at least acknowledged that the item has never been sent. It took me numerous emails and caused a lot of frustration. What's worst is that they dare to completely deny totally obvious facts. It's like this kind of conversation:

- the sky is blue
- no, it's not, it's green
- but this is a blue colour?
- no it is green
- but this is the same colour as specified in RGB palette as blue?
- no, we spoke to our experts and they confirmed it's green
- look, here is the official report from CalTech signed by the team of scientists from Cambridge and Oxford that the sky colour is indeed blue according to their spectrometry results!
- no, we reached out to our expert department and after applying strict colour criteria we have concluded that the sky colour is still green

They truly deserve worst customer service ever award.

So glad to hear that you are receiving the refund. My PayPal dispute got closed and I will be receiving my refund as well. So relieved. I am never touching that website ever again.

 

[SELINNN]

There is one seller using photos of my listings and photos taken from retailer websites. Comments under her listings are full of complaints. I reported this to Vestiaire Collective 10 days ago; had a few chats with their customer representatives. All they say is we are working on this. I don't know what is there to work on when all the evidence shows fraud.

Yet this seller continues to "sell" and even opened a second account.

I gave them a last chance today. They said we will call you now but then received an email saying there was a problem connecting call, give us another 48 hours.

I'm starting to believe that they are on purpose turning a blind eye to this activity.

If you won't be bored, I can share the whole experience with screenshots. Avoid sellers "Erdem" and "Serife" on VC.

 

[Vanilla1349]

Let me update you on my case. VC literally told me that I accepted the package, so they can do nothing if it was empty. No money refund, nothing! I'm sure no investigation at all was carried... So now I have a very expensive cardboard box and I can't do anything :

 

[caannie]

Let me update you on my case. VC literally told me that I accepted the package, so they can do nothing if it was empty. No money refund, nothing! I'm sure no investigation at all was carried... So now I have a very expensive cardboard box and I can't do anything :

I hope you paid by credit card or paypal. Receiving an empty package is not something unusual when it comes to credit card chargebacks. I'd be on the phone right now. Hopefully it wasn't too valuable.

 

[yoshikitty]

Let me update you on my case. VC literally told me that I accepted the package, so they can do nothing if it was empty. No money refund, nothing! I'm sure no investigation at all was carried... So now I have a very expensive cardboard box and I can't do anything :

Have you contacted your credit card company or PayPal?

 

[Vanilla1349]

I have sent them a request. Also provided the info they needed and screenshots.. Well, not sure how this will go too. VC even contacted the seller and suggested I was a thief and I lied. The courier company is innocent, the seller is innocent.... I never felt more humiliated!

 

[yoshikitty]

I have sent them a request. Also provided the info they needed and screenshots.. Well, not sure how this will go too. VC even contacted the seller and suggested I was a thief and I lied. The courier company is innocent, the seller is innocent.... I never felt more humiliated!

I am so sorry for the situation you are having. Hopefully it will get solved in your favour.
I hope it's not an expensive bag though.

 

[Vanilla1349]

I am so sorry for the situation you are having. Hopefully it will get solved in your favour.
I hope it's not an expensive bag though.

No, it's not like a Chanel or something very expensive, but still it is a loss, and moreover, it is offensive to me. It is painful to be pointed at like some criminal, like I stole my own bag... Can't believe this theatre. They have confirmed the weight of the package was changed by the courier company even before entering my country, and still I am to blame..

 

[yoshikitty]

No, it's not like a Chanel or something very expensive, but still it is a loss, and moreover, it is offensive to me. It is painful to be pointed at like some criminal, like I stole my own bag... Can't believe this theatre. They have confirmed the weight of the package was changed by the courier company even before entering my country, and still I am to blame..

When they have confirmed the changed of weight of the package before reaching you, you should be able to get the money back from PayPal or the credit card company. Fingers crossed!