Vestiaire Collective experiences?

[Ylesiya]

Has anyone had a problem with getting their packages? I bought a bag from a seller in Germany, then she sent to France for inspection. Then they sent it to me in the US.. but customs had rejected my package twice!!! my order total was 2700 but with all their customs fees and taxes, it came out to 3100.. Now I don't know what to do. DHL ask me the manufacturer name and address.. so I put Vestiaire Collective and their France address. Then it got rejected again!!! IDK if I will get my purchase...Has this happen to anyone?

Not exactly your situation but I have been having a difficulty with my order. I bought a pair of earrings on 12th April and the status on my order page showed seller shipped the item on 14th.
And since then the status is the following when I check actual tracking: "Your parcel is currently at the UPS Access Point™ and is scheduled to be tendered to UPS. The delivery date will be provided as soon as possible." So basically it has been 10 days and there is even no estimate on when it is coming to the hub.
I have contacted customer support but they are below par, saying they contacted the seller and postal service. So far no news and no updates and I wrote to them again today demanding a refund.

For your situation: what sort of bag is this? How was it declared? Exotic leathers are not allowed for entry into the USA for example. Customs asked for specific information: manufacturer and address which is clearly not Vestiaire Collective but a brand which produced the bag. In the USA the importer is responsible for the goods being shipped into the territory of the United States, so you need to provide a true information. No wonder it got rejected.
You had to tell them what sort of item this is, producing brand and other details they may require to check on whether it would comply with the import regulations.

 

[Deleted 698298]

I’d not had a bad experience with VC that couldn’t be resolved so won’t comment on that. However I will say that the worst thing for me about VC is when sellers (or buyers) don’t reply to DMs or offers or other forms of communication. This is by far the worst experience for me. A waste of everybody’s time.
ps. I do agree that their “quality control” is appalling. I did return a couple of things recently becasue they were nothing like description (without any hassle from VC), and I would not trust VC’s inspections. Sad but true.

 

[mztahiti76]

Not exactly your situation but I have been having a difficulty with my order. I bought a pair of earrings on 12th April and the status on my order page showed seller shipped the item on 14th.
And since then the status is the following when I check actual tracking: "Your parcel is currently at the UPS Access Point™ and is scheduled to be tendered to UPS. The delivery date will be provided as soon as possible." So basically it has been 10 days and there is even no estimate on when it is coming to the hub.
I have contacted customer support but they are below par, saying they contacted the seller and postal service. So far no news and no updates and I wrote to them again today demanding a refund.

For your situation: what sort of bag is this? How was it declared? Exotic leathers are not allowed for entry into the USA for example. Customs asked for specific information: manufacturer and address which is clearly not Vestiaire Collective but a brand which produced the bag. In the USA the importer is responsible for the goods being shipped into the territory of the United States, so you need to provide a true information. No wonder it got rejected.
You had to tell them what sort of item this is, producing brand and other details they may require to check on whether it would comply with the import regulations.

I finally received my bag yesterday. I have been chatting with VC almost everyday before then. Thankfully I didn't have to pay anymore custom fees. I told them to contact DHL and they did cause it got released from customs on Sunday. It was a LV world tour bumbag. and I LOVE!! the box arrived fine and no damages ... I think the worst part about buying international is getting a hold of someone at VC who knows what they are doing.

 

[Froydis]

Ahh, I just bought a scarf off VC and now I am worried… at least it was not a big value item but I will be bummed if it turns out to be a fake. I guess if it is, it serves me right for not doing my research! Somehow I was under the impression that VC is a trusted site with actual experts doing the authenticating. It’s so interesting (but also so disheartening) to hear that so many of you have had such bad experiences.
Would you say there’s a gap in the market for a good luxury resale platform?
I’m also trying to find a good place to buy and sell and struggling… What are all your go to places now?

 

[Deleted 698298]

If you received the Items with direct mail, you will be asked to send them to VC. VC will check them, if you are lucky and the fake is very very obvious, you may get your money back. But there are more than enough examples of VC not accepting obvious fakes as returns.

If it has already been authenticated by VC, you have no chance.

They will offer you to resell the item and post it on the site.

So they tell you to sell the fake item on their site.

That actually isn’t true. I purchased Bone Cuff authenticated by VC and ladies on TPF thought it wasn’t authentic so I returned it to VC showing proof of differences between original and the one I had. They refunded me and I had no problems whatsoever.
I’m wondering how people even get to trouble with VC. The assistants seem not to care or not willing to fight for VC and they side with the customers, in my experience. If you find unhelpful assistant tell them you’d like someone else or you’ll write to their CEO [name here] - as a last resort. Just try to resolve your problem politely and calmly. Always.

 

[Deleted 698298]

Just found this thread, many thanks for sharing your expriences, so sorry to read them. I had listed some of my items earler this year but fed up with numerous unpleasant personal messages. Some people are clearly aiming for immediate resell for profit, some try to deal outside VC, one even suggested to meet up in London (in your dreams!!) I did report them but it seems nothing happened. Customer service (or lack there of) suggested that I could block individuals. I wasn't keen on direct shipping, once receiver claims something missing there is nothing you can do. I now had closed my account with VC!

If not eBay or VC what would be the best place I wonder... Hope your cases will be sorted out soon though!

I agree. And selling/buying preloved within UK now is just ridiculous. No actually reliable and competitively priced re-sell platform here.

 

[LexAeterna]

Hi all. I am extremely disappointed right now. I just received an obviously fake Loewe bag (smells very fake too!) from VC. I just paid for authentication from LegitGrails and am waiting for their response. How should I handle getting my money back? Should I immediately file a dispute with PayPal? Or should I deal with VC first then dispute with PayPal, and/or my credit card company as my last resort? I understand that dealing with VC first will be such a struggle.

 

[Deleted 698298]

Hi all. I am extremely disappointed right now. I just received an obviously fake Loewe bag (smells very fake too!) from VC. I just paid for authentication from LegitGrails and am waiting for their response. How should I handle getting my money back? Should I immediately file a dispute with PayPal? Or should I deal with VC first then dispute with PayPal, and/or my credit card company as my last resort? I understand that dealing with VC first will be such a struggle.

You should go to VC site and start return process, when choosing an option ‘why’ you state that suspected fake or not matching description - whichever it is - explain clearly why you think so. They are pretty reasonable so hopefully you won’t have any issues. If that doesn’t work then take other steps, PayPal or credit card chargeback which ever you used…

 

[LexAeterna]

You should go to VC site and start return process, when choosing an option ‘why’ you state that suspected fake or not matching description - whichever it is - explain clearly why you think so. They are pretty reasonable so hopefully you won’t have any issues. If that doesn’t work then take other steps, PayPal or credit card chargeback which ever you used…

Much appreciated! Thank you for this advice.

 

[Ylesiya]

Another horrible experience with Vestiaire as a seller.
I am sorry but I just need to vent.

I sold a necklace which had an additional safety pin installed on it. I have shown it in great detail in the photos and wrote about it in the description to make sure the buyer knows what he/she is buying. There is absolutely no doubt about it because as a long term seller I sell on multiple platforms and use the same description across all of them.

Other people here reported it before but it has never happened to me that VC changes descriptions of some of the items before placing them online. I have never bothered to check mine and learned to do it this hard way.

I shipped my item and of course I've got all these requests from VC asking for receipts and other evidence (like servicing which was done by the original brand) which I've provided although the necklace had all the original hallmarks etc. This is where I was puzzled on what the whole fuss about and then discovered that the description of my item is severely trimmed. The sale has been cancelled due to "item does not perfectly match the description". Hello, there were like 20 super clear high res photos of the item from all the angles?! And I know what I am talking about because I see the photos that other people post.

How is this possible that I DO write about my product in great detail and then this information just disappears?
How is this possible that I provide a ton of super clear photos of the exact same product I am selling and it "does not perfectly match the description"?

I am so fed up with Vestiaire and their "expertise"!

 

[Saturday14]

Another horrible experience with Vestiaire as a seller.
I am sorry but I just need to vent.

I sold a necklace which had an additional safety pin installed on it. I have shown it in great detail in the photos and wrote about it in the description to make sure the buyer knows what he/she is buying. There is absolutely no doubt about it because as a long term seller I sell on multiple platforms and use the same description across all of them.

Other people here reported it before but it has never happened to me that VC changes descriptions of some of the items before placing them online. I have never bothered to check mine and learned to do it this hard way.

I shipped my item and of course I've got all these requests from VC asking for receipts and other evidence (like servicing which was done by the original brand) which I've provided although the necklace had all the original hallmarks etc. This is where I was puzzled on what the whole fuss about and then discovered that the description of my item is severely trimmed. The sale has been cancelled due to "item does not perfectly match the description". Hello, there were like 20 super clear high res photos of the item from all the angles?! And I know what I am talking about because I see the photos that other people post.

How is this possible that I DO write about my product in great detail and then this information just disappears?
How is this possible that I provide a ton of super clear photos of the exact same product I am selling and it "does not perfectly match the description"?

I am so fed up with Vestiaire and their "expertise"!

Extremely frustrating. Vent away! It is beyond stupid how VC takes the liberty to manipulate descriptions and then make claims of it not matching their own description. Bananas. I've noticed the editing of information on my products and fortunately realised before anything was sold, so relisted and wrote the item description out again. It really can be a case of "blink and you'll miss it" - we can't even trust VC to honour our own wording!!!

I recently queried why they didn't find one of my bags compliant with its description - when I could not have been more honest or clearer - and they responded referencing another item entirely (wasn't even mine!). VC "experts" are hopeless and fundamentally, are time wasters. Such a shame because it can be really fun making a sale on their platform. The shipping process is easy. But if something goes wrong... then good luck to us!

 

[LexAeterna]

Hi all. I am extremely disappointed right now. I just received an obviously fake Loewe bag (smells very fake too!) from VC. I just paid for authentication from LegitGrails and am waiting for their response. How should I handle getting my money back? Should I immediately file a dispute with PayPal? Or should I deal with VC first then dispute with PayPal, and/or my credit card company as my last resort? I understand that dealing with VC first will be such a struggle.

I mailed the item back to VC and they will be putting this item under my account to be sold to another victim and are keeping my money hostage. I even spoke to their customer service but the agent left the chat because they refused to refund me (I kept the chat transcript). I opened a PayPal dispute and am wondering if I should just immediately escalate the case to PayPal or wait for VC's response first because my expectations are so low about VC refunding me I am so devastated

 

[Ylesiya]

I mailed the item back to VC and they will be putting this item under my account to be sold to another victim and are keeping my money hostage. I even spoke to their customer service but the agent left the chat because they refused to refund me (I kept the chat transcript). I opened a PayPal dispute and am wondering if I should just immediately escalate the case to PayPal or wait for VC's response first because my expectations are so low about VC refunding me I am so devastated

Please file a case with PayPal ASAP.
You have received the goods, you proved they are counterfeit and you returned for which you also have the proof. Since the platform failed to refund you, you have the right to start a case and you will win.

I have no idea what is going on with this place.
I recently tried to purchase some items off this platform myself.

1) first order was just cancelled almost right away by the seller - ok, it happens.
2) second order was shown to be shipped by the seller but the tracking didn't show the item as even dropped off at the location and I have been waiting for over a week before I contacted them and asked to cancel the order and get a refund. Luckily, it was quick but I was totally disappointed as the item was nice and I really wanted it. It was never relisted by the seller though.
3) and finally I am going through hell with my third order which will be the last time I am buying something from them. The seller shipped it quickly, the item arrived at their Tourcoing hub on 12th May, passed QC immediately, VC provided tracking as if the item was shipped to me.
The story is it has never been shipped up until now and it's May 21st today. The tracking shows "label created" and basically that's it. I started chasing VC on the 18th as I was supposed to receive the item on 19th. As usual, their agents are complete brainless bots which make my blood pressure rise every time I interact with them.
"Oh here is your tracking, you will receive your item tomorrow!"
It did not even occur to them to check the link. After I pointed out the item has never been passed to FedEx, they went silent. I've been messaging them every day but to no avail. No one even bothers to respond.

I am cursing myself now that I paid with my debit card. I submitted a claim to my bank yesterday for a chargeback but it may take quite a while. Lesson learned.

I think this is the worst possible platform in terms of customer service. Even eBay is better.

Update: I just tried to talk to one of their chat people and this is ridiculous. They are claiming they shipped the item but it was refused by the carrier and hence, pay attention: they will need some documents from me to check where the item is at! The item has never been picked up at all! These blunt idiotic lies right into your face make me so angry that I just can't handle it!

 

[yoshikitty]

I mailed the item back to VC and they will be putting this item under my account to be sold to another victim and are keeping my money hostage. I even spoke to their customer service but the agent left the chat because they refused to refund me (I kept the chat transcript). I opened a PayPal dispute and am wondering if I should just immediately escalate the case to PayPal or wait for VC's response first because my expectations are so low about VC refunding me I am so devastated

Sorry to hear your bad experience. I would contact PayPal at once. Hope you can get your money back. Please let us know the result.

 

[Vanilla1349]

I ordered a bag on VC and I've been waiting for it for 2 weeks to be delivered. So it just got here and the package is empty... I paid for an empty box..No idea what to do. I contacted Customer support immediately, who knows when they'll answer. Have you ever been in this situation?