Vestiaire Collective experiences?
- Thread starter Kopisusu
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That is kind of you. Don’t worry, it will not impact the seller’s part of the price, it will just come out of Vestiaire’s commission.
Hello, I just purchased a bag from VC but is fake. I tried back it for second check but they have confirmed is authentic. So i spent 15$ for authentication with ***************** and they confirmed is a fake item. Meantime the VC staff re-shipping the bag. I tried contact them but now is hard because they reply only with chat online or email. I paid the bag with credit card, I not wont keep a fake bag paid 400 euros. I could re-sell it but this is not correct, not want that other buyer buy this ugly bag
The link is: https://it.vestiairecollective.com/...-louis-vuitton-speedy-ecru-tela-9638207.shtml
The link is: https://it.vestiairecollective.com/...-louis-vuitton-speedy-ecru-tela-9638207.shtml
Sad to hear this happened to you. As you have proof it’s a fake - why don’t you open a claim with your credit card company. Phone them to find out what possibilities you have. I am sure you will get a refund. Best of luck!
Hi guys,
I’m just looking for a bit of advice!
Against my better judgement I made a purchase from VC last week from a first time seller as the item had only been listed three days before. I didn’t choose to make an offer as I felt the price was fair and I had been looking for this particular bag for what feels like forever!
Since then, nothing, the seller hasn’t sent the item to VC, they’ve not responded to any messages that VC or myself have sent them (even though it shows on the app that they went online after I sent them).
Yesterday I decided to do a bit of digging and actually found the item on a different website and it was also showing sold there too, I contacted the website administrators and they confirmed the item was sold a few days ago.
As much as I want this bag, I have serious doubts that I’m going to receive it.
Has anyone else had this experience and have any advice? I’ve contacted VC and they did say they would contact the seller again but they haven’t responded and I’ve been told they have 15 days.
Of course, in a cruel twist of fate, I’ve found another one of these bags and my money is now tied up with VC with no way for me to buy it
.
I’m just looking for a bit of advice!
Against my better judgement I made a purchase from VC last week from a first time seller as the item had only been listed three days before. I didn’t choose to make an offer as I felt the price was fair and I had been looking for this particular bag for what feels like forever!
Since then, nothing, the seller hasn’t sent the item to VC, they’ve not responded to any messages that VC or myself have sent them (even though it shows on the app that they went online after I sent them).
Yesterday I decided to do a bit of digging and actually found the item on a different website and it was also showing sold there too, I contacted the website administrators and they confirmed the item was sold a few days ago.
As much as I want this bag, I have serious doubts that I’m going to receive it.
Has anyone else had this experience and have any advice? I’ve contacted VC and they did say they would contact the seller again but they haven’t responded and I’ve been told they have 15 days.
Of course, in a cruel twist of fate, I’ve found another one of these bags and my money is now tied up with VC with no way for me to buy it
.
Seeing many obvious fakes for sale (I am only looking at Chanel) which went past pre-sales checks. Bags, huge amounts of jewelry items (!) and other items. They do not care. When sold, items get 'checked' but those controls are a joke, (because they do not have the specialized knowledge). They just attach a label and send the items to buyers. It is all about money. When the fake item arrives and buyer wants to return it for a second check, that is possible, but then they return the item to buyer without any further notice. And buyer has to go through the proces with her creditcard company (therefore I NEVER use Paypal or banktransfer). I am on VC for many years (selling), not an unexperienced person when it comes to Chanel. But I could cry when I see all the n-a items being offered, sold and sent to buyers who trust 100% in them....
Is there anyone here who bought from VC and realized it smells of cigarette smoke upon arrival?
I bought a gorgeous Celiné Belt bag i natural calf with desc fair condition, but pictures showed me it was better than that.
But the seller didnt mention anything about the bag smelling of cigarette smoke!! And VC didnt noticed or didnt care either.
I have contacted VC and they are offering me to pay for a dry clean of the bag. But what if it doesnt work? or if it affects the leather in a bad way?
Anyone here who has experience from ordering items from VC with a bad odour or getting cigarette smoke odour out of leather?
I bought a gorgeous Celiné Belt bag i natural calf with desc fair condition, but pictures showed me it was better than that.
But the seller didnt mention anything about the bag smelling of cigarette smoke!! And VC didnt noticed or didnt care either.
I have contacted VC and they are offering me to pay for a dry clean of the bag. But what if it doesnt work? or if it affects the leather in a bad way?
Anyone here who has experience from ordering items from VC with a bad odour or getting cigarette smoke odour out of leather?
Oh this is so terrible, I’m sorry your bag arrived like this!
I purchased a bag one time with the same issue, though it was at least advised in the description!
I got the smell out by putting dryer sheets inside and then put it in a vacuum bag (I didn’t vacuum it though haha!) along with an open tub of bicarbonate of soda and left it there for 48 hours.
I hope this might help!
To my knowledge, the explanation could be that the person did use PhotoBooth on their Mac, because in that case the picture would be back-to-front. I've seen this before, but don't know if it still can happen, since I don't use a Mac.
On the other hand, even the worst fakes usually have the CCs looking in the right direction. And this wouldn't be a bad fake otherwise, if it was/is one.
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Funny, I'm in the exact same situation! A week ago I bought a Vuitton bag from them that was described as being in very good condition, which according to their classification systems means no odors, among other criteria.The bag came from a French seller, and I live in Germany, but it was delivered to my house within only 5 days, which was a pleasant surprise.. Since they kept me updated on the status I could see that only hours after the bag had arrived at their quality control center it was shipped from there already, which, to me, can only mean two things: either they are very efficient, or not very thorough. (I was hoping for the former, but have since learned that it's the latter.)
The bag arrived onThursday, and unfortunately I'm not sure if I saw it first or smelled it first. There was cigarette odor reeking from inside the package as soon as I opened it. The bag itself smelles like the interior of a smoker's car, and it still makes every room that it's in smell like that too. I immediately contacted Vestiaire through their chat and was told what you were told: that they would be willing to pay for a cleaning, provided I could present a receipt. Like you, I'm not even sure what they meant by that. Where should I go to have the bag cleaned, and by which procedure, and who would carry the risk if that procedure failed or, heaven forbid, would even result in damage?
When I asked those things he answered that I could also send the bag in again for them to check on it. I didn't find that too reassuring either, considering that the bag was supposed to be checked by them already and was confirmed to be in very good condition at that point. So what if they should refuse to acknowledge the smell? My next step would the have to be opening a case with PayPal, yet how can one prove an odor? I'd only have my husband as a possible witness, and maybe the local cleaner who I will ask for advise before sending the bag back.
Altogether, I now very much regret buying from them. It seemed rational, because not only was the bag 20% cheaper than at the store, but it also had beautiful honey patina already. In hindsight I should have bought from the website, where, ironically, the bag went 5 % up in the meantime, which adds to a quite frustrating experience...
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Happened to chance upon this thread. So I'm about to purchase something for below an amount that is liable for import tax here. VC's system shows tax and I'm told that it's so the parcel doesn't get stopped at the customs. I'm not too sure why the lady thought it would be. But in short, it's not import tax they are charging. It's VC's tax.
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Hello,
I have a question. I hope you can help.
I’m buying on VC from a Seller that is in US. I live in a country that is NOT EU. The item will go from US to France for Authentication, then to my home.
They are not charging import taxes nor shipping. They say I will have to pay import duties to DHL once I receive the item. Their customer service do not know why I’m not being charged with shipping.
So, my questions:
1. Will I have to pay taxes for the item entering France for verification + my local import tax from France? Or just my local import tax from US/France?
2. Has any of you had the no-shipping-fees issue? Have you been charged for the parcel al reception?
And I want to share information about a VC user who scammed me badly... but I will do some other day.
Thanks!
I have a question. I hope you can help.
I’m buying on VC from a Seller that is in US. I live in a country that is NOT EU. The item will go from US to France for Authentication, then to my home.
They are not charging import taxes nor shipping. They say I will have to pay import duties to DHL once I receive the item. Their customer service do not know why I’m not being charged with shipping.
So, my questions:
1. Will I have to pay taxes for the item entering France for verification + my local import tax from France? Or just my local import tax from US/France?
2. Has any of you had the no-shipping-fees issue? Have you been charged for the parcel al reception?
And I want to share information about a VC user who scammed me badly... but I will do some other day.
Thanks!
Hi Ztory,
I am still exposed... but I promise I will tell you all here her information so you can stay away.
Thank you!
That's odd. If the seller is located in the US, the item will be sent to the New York office where it will be authenticated and later shipped to you. I do not quite understand why they are telling you otherwise as I sell often from the US, and I always have to send my items to the New York office.
I honestly do not understand why VC would not be charging you customs or shipping. Is this the first time it has happened to you as it might just be a glitch?