Vestiaire Collective experiences?

[Zoe C]

That's odd. If the seller is located in the US, the item will be sent to the New York office where it will be authenticated and later shipped to you. I do not quite understand why they are telling you otherwise as I sell often from the US, and I always have to send my items to the New York office.
I honestly do not understand why VC would not be charging you customs or shipping. Is this the first time it has happened to you as it might just be a glitch?

Thanks for your reply. I’ve been trying to get straight answers from VC but different person everytime and they don’t take the time to read past responses to the same conversation...

Now the item I bought has been sent and that’s how I found out it was inspected in NY (as you well say) and it is on its way.

My country is not EU, so that’s why they do not provided pre-paid tax fees or even pre-paid shipping labels if I sell something.

The only thing VC has answered is that I’ll have to pay for import taxes to the courrier in order to receive it. I am waiting for them to contact me.

Thanks a lot for the info!! And for trying to help me.

 

[rutabaga]

I'm so glad I checked this thread first - I'm eyeballing a particular suede Chanel tote and there's two on VC but both are located in France. Maybe I'll just wait and see if one will show up on Fashionphile or TRR...

 

[LuxNewbie]

Anyone sold on Vestiaire before and your item is non-compliant even though the suppoedly 'non-compliance' was stated in the description? What was the resolution given by Vestiaire? I highly suspect their Asian office does not have a very good command of English.

 

[J'adoreHermes]

Anyone sold on Vestiaire before and your item is non-compliant even though the suppoedly 'non-compliance' was stated in the description? What was the resolution given by Vestiaire? I highly suspect their Asian office does not have a very good command of English.

I have never had an item be deemed non-compliant. On the other hand, I have purchased many items that passed through the Asian office, and I noticed that the Asian office is the strictest. I was once contacted because the width of a shawl I bought was 2cm larger than the approximate width the seller told me in the comments. Vestiaire Collective likely contacted the buyer informing them of the "non-compliance," and the buyer may have asked to cancel.

 

[LuxNewbie]

I have never had an item be deemed non-compliant. On the other hand, I have purchased many items that passed through the Asian office, and I noticed that the Asian office is the strictest. I was once contacted because the width of a shawl I bought was 2cm larger than the approximate width the seller told me in the comments. Vestiaire Collective likely contacted the buyer informing them of the "non-compliance," and the buyer may have asked to cancel.

My item was recoloured. Clearly stated in the description. But they rejected it due to redyed. Lol is there a difference between the 2.
Anyway they already sent the item back. I will get custom charges for that and I intend to get them to compensate that. This is clearly their mistake.

 

[blackcherry88]

Does anyone know what does “back in stock” mean on Vestiaire? I just received a notification for an item I liked or place on the wishlist some time ago... does it mean the item was being returned and hence it’s up for sale again or does it mean something else?

 

[LuxNewbie]

My item was recoloured. Clearly stated in the description. But they rejected it due to redyed. Lol is there a difference between the 2.
Anyway they already sent the item back. I will get custom charges for that and I intend to get them to compensate that. This is clearly their mistake.

Just to update this thread. I got the following reply. Not sure if it's true. Can Chanel control the market so much in this way? And My. Poor. Bag.

It was so horribly packed it's flat. I'm frantically stuffing it with paper now to regain its shape.

I also purchased another piece at the same time and seller did not disclose the bag was faded in many areas.

Horrible experience this month. I don't think I will purchase from Vestiaire ever again.

 

[pizzabella]

The QC really can be totally frustrating a bit like their CS, apparently they are working on the problem that items are not properly displayed, for weeks now, it seems they are just sending out a standard answer when you ask.

I worry about the direct shipping, at least you can use DHL and it goes straight to the buyer, but then there is always the worry that the buyer might do a switch or will replace your authentic item with a fake and claim that is what you sent them, or substitute your item with a no name product and claim that is what they got... With the way VC is acting, I am not confident they give the seller any support.

BTW the fact that you haven't gotten the return confirmation might be a good thing? They might (hopefully) own up to their mistake? The few things where I had to detach something as you couldn't securely pack, I used a safety pin and attached the embellishment to the item of clothing. I was forwarned, because I had sold shoes and I had a little unbranded bag that really worked with them, identical colour, so I put that in with a note that I want to give it to the buyer as it works so well together. Buyer then left a note under the item, thanked me for the shoes, I asked if she got the matching bag as well, she didn't....

Im worry about those direct shipping as well so far 6 items without problem since now 7 items brand new Balmain jeans with tag attached to it ( never used) and got info that buyer flag problem ( interesting received on friday and now sunday make problem) I hope I wont get the empty box back or worn jeans with the spot :/

 

[jmc3007]

Happened to chance upon this thread. So I'm about to purchase something for below an amount that is liable for import tax here. VC's system shows tax and I'm told that it's so the parcel doesn't get stopped at the customs. I'm not too sure why the lady thought it would be. But in short, it's not import tax they are charging. It's VC's tax.

They did the same to US buyers for items below the duty threshold $800 limit but it’s been fixed now for maybe 2 months. They refunded me for this so called tax when I accused them of breaking the law. I find there’re just too many glitches with IT, constantly mess up things that weren’t broken. Case in point was the duties, for the longest time, it worked fine when VC allowed buyers to opt out and pay separately fees with DHL. Assessing duties is not an easy task, there are thousands of categories with different rates but VC tends to lump them together and charge an “average” rate. DHL is in the business of complying with global duties and their systems can handle it, but VC is far from it cuz that’s not their core. But I do think that they want to wing it cuz it’s a potential revenue source for them.

 

[Zoe C]

Hi,

I’ve bought a diamond ring (an expensive one) on VC. The price was low for the size of the diamond (that clearly stated NATURAL). This user had a lot of big diamonds at low prices for their size. So I gave it a shot, after being assured from VC that they would check the authenticity of the diamond.

After that, I specifically send a request to pay detailed attention when authenticated.

It arrived, I payed a LOT in import taxes (via DHL) and now that I take it to the jeweller he says it seems fake. It passes through the detector machines as diamond, but it seems odd. He thinks it might be a very good quality moissanite or a bad lab diamond. He will send it to the lab and give me a certificate with the results so I can make a claim.

I am afraid that they will take it to “second revision”, and that I will pay for shipping, since they don’t have prepaid labels for my country (not EU).

Then, IF they agree to give me my money back, I don’t think they will pay for the import taxes I’ve already paid (a small fortune).

And last but not least, I tell you to stay away from the seller @mk8252070. It looks like she has a history on giving e-mail to users to offer them lower prices and then just take their money. BEWARE!
I’ve been trying to comment on their articles to warn other buyers about my case but VC keeps eliminating my comments.

So, felt like ranting... I hope my experience helps.

 

[JewelryLover101]

Does anyone know how often VC has their 10% off sales? There is something I am eyeing, but an extra 10% off would be fantastic. If it is only a couple of times a year, though, I don't think I will wait.

 

[nicole0612]

Does anyone know how often VC has their 10% off sales? There is something I am eyeing, but an extra 10% off would be fantastic. If it is only a couple of times a year, though, I don't think I will wait.

They haven’t had one for at least a year for the US site, not since they lowered their commission rate so that sellers could “lower their prices”. I’m not sure where you are located and if that is any different. Your best option may to make the seller an offer if they have offers enabled.

 

[JewelryLover101]

They haven’t had one for at least a year for the US site, not since they lowered their commission rate so that sellers could “lower their prices”. I’m not sure where you are located and if that is any different. Your best option may to make the seller an offer if they have offers enabled.

Ok, thanks, no sense in waiting for a sale then I guess

 

[thelovecatsinc]

I used to really like Vestiaire, but I'm disliking them more and more as time goes on. Whenever you have to contact customer service, it's always a nightmare! They just don't seem to care and never thoroughly read your messages.

My previous issues with them:

1) I purchased a jacket, paid for it and but it was still showing as for sale on the website. A day later it was sold. I contacted them and they stated someone else had bought it, not me, but they had my money. It took 3 weeks of back and forth to get my money back, in which they lied and said they had no info from me (they did, my PayPal transaction number in the first ever email I sent them) and then I was passed from person to person until it was eventually resolved. They didn't apologise.

2) I purchased a Dior Saddle, but the seller pulled out of the sale. It took them a full month to refund me and they blamed PayPal, even though I paid with Amex (not through PayPal...) then blamed my card when I told them. As soon as I emailed I got a refund the next day though via the same card details they allegedly 'had problems with'... I got no apology from them.

3) When selling some items, it stated my Gucci loafers had sold when they hadn't. I contacted them to report this bug and they ignored me for 5 weeks after the 1st response! I ended up removing and relisting the item because they were no help, even though I sent detailed information and screenshots. Someone else also purchased an item of mine when it had already sold, so point 1 is obviously a common bug in their website! Please be aware when purchasing anything.

4) I recently (as in 2 weeks ago) purchased a vintage Chanel backpack and it arrived without the 'Checked by' card filled out. The lady I purchased it from also said it had the serial number, but it does not. I emailed Vestiaire about it and they said the card not being filled out is a 'simple mistake', but to me it's just so blasé and, considering you pay to have it authenticated, I thought that answer was simply not good enough and shows a lack of care and attention. They completely ignored me about the seller lying re: the serial number so I have replied today asking what they are going to do about it. I would have never purchased it for the price I paid without the serial number, so I am very upset. I hope they can resolve it, but I won't hold my breath!

Their customer service is honestly terrible! I'm thinking twice about buying anything from them in the future. I'll see what happens with my backpack - wish me luck!

 

[Sferics]

Hello! I need some serious help...

I am the buyer.
It's about a bag VC suggested a discount (because they found a small scratch that wasn't listed and is not a prpblem for me).
I could only choose whether to take the discount or cancel the order. So I took the discount.
I definitely want the bag and would pay the price without discount. VC only has a chat and no telephone at the moment and it's a disaster for communication. I wanted to pay the regular price and I don't want to wait.
It is not possible that they send me the bag for the regular price now, because the seller has to react (until June 23!) - and it would not "unfair" if they would do. She would get her money as bought without deduction and like what she was selling - what is unfair with this?

Okay, I (try to) get it, we have to wait for her reaction (although it would not be to her disadvantage to just pay her her money as the offer was listed)

So now, what are the options?
I asked by email the day before whether I could get the bag at the regular price if the price reduction was rejected - this was confirmed to me by email.

"We would like to inform you that if the seller rejects the offer, you will receive an automatic email in which you can choose to buy the item for the original price or cancel the order."

But from the person in the insufficient chat today (2 hours, always the same person) once it was said that the bag would have to be again offered for everyone and if someone else saw it before me - that's bad luck! ... then again it was confirmed to me that I could decide like in the mail above.

So what really happens when someone rejects a discount?

I would like to find a agreement with the seller - if she won't react at all, the bag goes back to her and i will get my money but I just want to get the bag and pay for it.

I am just about to freak out