This website is a total scam shoppers beware stay away from them you will never get what you ordered and you will wait forever for a refund they have horrible customer service their instant chat does not work they barely have anyone to call it’s horrible better to shop at real real or ebay
Vestiaire Collective experiences?
- Thread starter Kopisusu
- Start date
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beware that due to a "technical" glitch that's been known to VC for months now, they charge US buyers even when the purchase amount is below $800 and you don't owe US customs/duties BUT their system still go ahead and charge you anyway. I complained in the past, and they got around to refund me but only cuz I kept at it. so ladies, if you've been charged for purchases below the duty threshold, stay on their case to get your refund back.
also they did something to the duty calculator. it used to be that you could opt to not pay for their excessive duty charge, instead I would pay directly to DHL once the parcel is processed. but now they think that they're doing everyone a great service by charging directly the buyers so you don't have to pay anything upon delivery. I know for a fact that duty rate for handbag and shoes are at 9%, while clothing is more. well guess what VC just went ahead and "rounded up" the rate to about 15%. how hard it is to plug in a table with different values depending on the item category? they're price gouging US customers in the name of convenience. and they seem to be in no hurry to tackle their known technical issue. the funny thing is their site used to work a lot smoother and less glitchy until the new CEO arrived couple years ago and eliminated discount codes. go figure!
lastly, their chat function is completely useless and annoying. you always get like 15ppl ahead in the queue and have no idea when your turn would be because the screen doesn't update properly unless you stay consistently on the app to see when someone joins the chat. I used to be able to email VC, wait for 2-3 days before they finally come back, but at least you know that your issue will be addressed. now I use the same email and they bounce back my message saying it's not a valid email address and that I should use the chat function.
it's really frustrating and of late, there seems to be too many technical issues with them. come on VC, this is 2020. your website shouldn't be regressing. they opened up so many more country locations but haven't kept up with the quality.
also they did something to the duty calculator. it used to be that you could opt to not pay for their excessive duty charge, instead I would pay directly to DHL once the parcel is processed. but now they think that they're doing everyone a great service by charging directly the buyers so you don't have to pay anything upon delivery. I know for a fact that duty rate for handbag and shoes are at 9%, while clothing is more. well guess what VC just went ahead and "rounded up" the rate to about 15%. how hard it is to plug in a table with different values depending on the item category? they're price gouging US customers in the name of convenience. and they seem to be in no hurry to tackle their known technical issue. the funny thing is their site used to work a lot smoother and less glitchy until the new CEO arrived couple years ago and eliminated discount codes. go figure!
lastly, their chat function is completely useless and annoying. you always get like 15ppl ahead in the queue and have no idea when your turn would be because the screen doesn't update properly unless you stay consistently on the app to see when someone joins the chat. I used to be able to email VC, wait for 2-3 days before they finally come back, but at least you know that your issue will be addressed. now I use the same email and they bounce back my message saying it's not a valid email address and that I should use the chat function.
it's really frustrating and of late, there seems to be too many technical issues with them. come on VC, this is 2020. your website shouldn't be regressing. they opened up so many more country locations but haven't kept up with the quality.
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I have been curious about them but have my doubts as it seems too large for them to be 100% sure about authentication as they claim.
I just now found an obvious fake on their website i have no idea HOW they missed, with wrong interlocking CC’s on a Chanel! Look below for pic. I notified them and I will never purchase from them. If there’s one fake, there’s bound to be more!
I just now found an obvious fake on their website i have no idea HOW they missed, with wrong interlocking CC’s on a Chanel! Look below for pic. I notified them and I will never purchase from them. If there’s one fake, there’s bound to be more!
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Not only is a fake, but also is in the “we love” section, what means it was selected to be shown in a special section of the website
I don’t know anything about Chanel bags so I don’t know if it’s an fake, obvious or not, but I bow to your better knowledge. Sometimes I wonder if the ‘We love’ thing almost gets added automatically to certain models if they look in decent condition and they don’t always look in detail about authentication at that stage because they are processing a lot at a time. They would say that after purchase it’ll go through authentication (different team to ‘curation’) before being sent to the buyer so the bag would be rejected and the buyer would be protected and receive a refund. Oh, and they insist on receipts for items like these too now (used to be optional). I’ve had them offer me the chance to back out of purchases where the bags were authentic but didn’t quite match the condition, so they do catch things. And I know there are people here who’ve sold bags they believe or know to be genuine and VC has rejected them as fake so it can go the other way. If that’s an obvious fake it obviously ideally shouldn’t be there at all. I’ve seen a few there in the past, other brands, but they did get taken down in the end. I wonder if it depends a bit on the seller? It might be that the seller is a regular and genuine one whose items are normally fine but this one is a mistake on his/her part, so maybe they give a bit of benefit of the doubt with the listing until it goes to authentication and it should get rejected there. Last line of defence if something fake does slip through authentication (which no doubt it does with all the platforms) is disputing it and then they would refund if it was shown to be fake. Certainly would look a whole lot better though, if that is a fake, that it were not there at all.Not only is a fake, but also is in the “we love” section, what means it was selected to be shown in a special section of the website
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Regarding this, my last couple of labels to Paris weren’t ParcelForce any more, but UPS. Have you had the same? So there isn’t that tracking difficulty, where you feel your shipment could just vanish, or that annoying thing where there is the days-long time lag between Post Office acceptance and Parcel Force tracking which on long bank holiday weekends could make the tracking start too late for us to keep our seller badges, which necessitated annoying workarounds to avoid. I wonder if/hope they will do this every time, or if it’s a trial. It’s certainly easier, UPS can collect or you can drop off, and the tracking is immediate as long as you make sure they do it, so that problem has gone. My only problem with it is I don’t like UPS very much, at least where I live! But I suppose they’re better for pickups than deliveries (I do not like how UPS has left expensive items on my doorstep and claimed I signed). At least it’s still DHL for direct shipping. I just wish it was DHL for everything.
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I generally have good experience with VC (minus their high commission), I sell and buy quite regularly. Purchased some expensive jewellery and bags and don’t suspect them being fakes. VC are good at communicating too. However recently twice paid for stuff and the sellers didn’t post the items. Without an explanation VC gave me refunds, which is fine. How annoying are those sellers who aren’t serious about their customers, though?! 
Agreed, from buyer and seller point of view. You get your refund automatically but it’s still a pain and it frustrates me that bad sellers like that give the good ones a bad name. I always hated how long sellers used to be able to take to send things, so I’m glad VC have changed that from four weeks to one week now. The seller badges can also give you an idea of your seller’s reliability, though of course that’s a bit hard on sellers who have only just started, but you can see how much they’ve sold overall so buyers can put the various bits of info together and make a bit of a choice.I generally have good experience with VC (minus their high commission), I sell and buy quite regularly. Purchased some expensive jewellery and bags and don’t suspect them being fakes. VC are good at communicating too. However recently twice paid for stuff and the sellers didn’t post the items. Without an explanation VC gave me refunds, which is fine. How annoying are those sellers who aren’t serious about their customers, though?!
I did quite well out of one seller failing to send me the goods about a year ago: I got my refund automatically and as luck would have it, the same item but in better condition and at a lower price became available and I was able to snap it up!
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I have used Vestiare for selling, and sold my authentic items with receipts through it. However I am afraid of buying due to negative feedback. Clearly there’s a probability of buying fake - hard to say how high, but it’s a non-zero, unlike the official boutique. Prices for designers like Celine are often only little bit lower than retail, so I think I would rather pay retail but have guaranteed non-counterfeit. I guess one exception would be this new category “never worn, with tag” or if receipt is available. However seems it’s not frequently available, I asked sellers about some items are liked and got responses along the lines of “I’m too busy and important to keep receipts, vestiaire will do the authentification”. Well seems they aren’t perfect at it...
That seals the deal for me. I've been eyeing some Diors for a while. I won't be buying from them in the future
Hi. I'm a fan of VC 
- no bad experiences so for. Recently I've found a Dior dress that I love but since the warehouse in NY was closed due to Corona virus there is no possibility to order items from sellers in the US. So I was hoping that the seller has listed the dress on other shops/ platforms but searching was not sucessful. I tried Real Real, ebay, tradsey and poshmark. Are there any other popular shops you could suggest? Thanks in advance!
- no bad experiences so for. Recently I've found a Dior dress that I love but since the warehouse in NY was closed due to Corona virus there is no possibility to order items from sellers in the US. So I was hoping that the seller has listed the dress on other shops/ platforms but searching was not sucessful. I tried Real Real, ebay, tradsey and poshmark. Are there any other popular shops you could suggest? Thanks in advance!
Something odd happened to my two of my listings/items that went live yesterday. They are visible on my page, but do not appear on the brand summary page (Louis Vuitton, sort by date added) or if I specifically search for them (Louis Vuitton, small leather goods, leather, yellow).
I faintly remember something similar has happened to another poster on here, was it every resolved?
I faintly remember something similar has happened to another poster on here, was it every resolved?
