Ok, so it is on your account then. In this case, because they have already been through QC, and passed by VC except for the feathers, and they won’t QC them again when they ship to a new buyer, I wouldn’t be overly worried if there is any further issue with them upon sending to a new buyer, because you have a clear paper trail showing who has been responsible for them since QC. It couldn’t strike against your account in that situation.
I was really just thinking maybe they were already for sale on their account but it wasn’t obvious, and you might get a nice surprise and the money through soon, but it doesn’t seem to be the case. I think myself I would chase it in order to get your money sooner and the whole thing wound up, if you want to do that (and don’t forget they might not sell at the price you originally got for them so you could be down by that difference, it that bothers you) but I probably wouldn’t bother for the other reason. They have QC’d them and anything that happens between now and when a buyer receives them will be their responsibility. I wouldn’t worry about the photos in this case, I just think that they shouldn’t really let a buyer relist with the original seller’s photos when the buyer still has the item.
They need to get a better process in place for these scenarios which are bound to happen now and again, instead of solving in it an ad hoc way that relies on the first CS person who gets involved making the right call and sometimes ending up with a good solution, as I’ve had, and sometimes ending less satisfactorily. It’s bound to frustrate customers. We all understand mistakes happen, but we want to know there will be a potted satisfactory solution waiting for when they do, rather than relying on individual initiative. It is that interdepartmental thing, I’m sure, that’s what they need to improve, standardising the connections for the various scenarios which are likely to happen. They’ve made a lot of things so much better recently, including lots of things people used to complain about in this thread, and a lot of stuff is working really well, but this still strikes me as the weak link; some CS people seem unsure how to liaise and get results from other departments. I hope this will be one of the improvements they make in their drive to revamp. That kind of connection is so important when a company gets big.
Thanks, I will read through this thread, didn't realise there was one dedicated to VC
